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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
6th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
18
Ranking in other categories
Vulnerability Management (13th), Advanced Threat Protection (ATP) (18th), Microsoft Security Suite (18th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of May 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 5.3%, down from 9.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Microsoft Defender Vulnerability Management5.3%
ServiceNow Security Operations1.7%
Other93.0%
Risk-Based Vulnerability Management
 

Featured Reviews

OB
Microsoft Solutions Manager at Self-Employed
Ensures strong threat and vulnerability management with continuous risk assessment
The major priority is identity, which is crucial; we have lots of companies in manufacturing, energy, or various sectors, and it varies from one to another. I assess Microsoft Defender Vulnerability Management as very effective in continuously assessing vulnerabilities without requiring scans. We use automatic investigation and remediation features, safe attachments, safe links, and real-time reports, which are also very effective. For Active Directory, Defender has threat intelligence, and we are using that. The risk-based prioritization within Vulnerability Management affects my ability to manage vulnerabilities, particularly in relation to the Zero Trust Model utilized by our customers. The end-users often do as they please in their systems.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration with SIEM is the best, specifically the native integration with Microsoft SIEM."
"The integration with Sentinel has been one of the most valuable features for my organization."
"The solution helps identify threats and vulnerabilities."
"Overall, I would rate Microsoft Defender Vulnerability Management a nine out of ten."
"The integration with Sentinel has been one of the most valuable features for my organization."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The solution is highly scalable."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow."
"There is a good solution from Microsoft, however, there is a gap between Windows and Linux management."
"The setup phase of the product is not that easy and needs a person to have a certain level of expertise."
"They may need to improve the portal refresh rate for Microsoft Defender Vulnerability Management because it takes time for recommendations to disappear after mitigation; sometimes, it takes one week, when it should ideally take only one to two hours."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"It is expensive."
"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."
"Configuration of Microsoft Defender Vulnerability Management is something that needs improvement."
"There is room for improvement in terms of developer support and documentation."
"The initial setup is difficult."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The dashboard and playbook creation will need to improve"
 

Pricing and Cost Advice

"The licensing model follows a per-user per-month structure."
"The product’s pricing is medium."
"The licensing costs are reasonable."
"The tool is a bit costly."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Computer Software Company
7%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What needs improvement with Microsoft Defender Vulnerability Management?
When I create rules, it gave me problems and I did not know where the problem was located. A small pop-up notification indicating how a rule should be configured would be helpful, rather than the p...
What is your primary use case for Microsoft Defender Vulnerability Management?
I do not use Microsoft Defender Vulnerability Management at work. However, I am currently not working, but I do use Microsoft Defender Vulnerability Management on my personal computer.
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.