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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
5th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
18
Ranking in other categories
Vulnerability Management (13th), Advanced Threat Protection (ATP) (20th), Microsoft Security Suite (17th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 4.3%, down from 9.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Microsoft Defender Vulnerability Management4.3%
ServiceNow Security Operations1.6%
Other94.1%
Risk-Based Vulnerability Management
 

Featured Reviews

reviewer2770602 - PeerSpot reviewer
Cloud Security Engineer at a computer software company with 51-200 employees
Has helped with regional threat monitoring but needs better documentation and real-time capabilities
The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow. Regarding updates, it is not truly real-time as it takes between eight to twelve hours for updates to occur. It would be beneficial if updates could happen more quickly, perhaps within 10 minutes to half an hour. Support for integration and documentation needs to be more straightforward. The pricing is expensive, even though it is part of the E5 package.
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The real-time threat intelligence feature of Microsoft Defender Vulnerability Management is helpful in terms of security."
"The main advantage of Microsoft Defender Vulnerability Management is that it can locate and prevent most threats even when the endpoints are not connected to the corporate network, as long as the internet is available."
"One valuable feature is the Microsoft Security Scorecard."
"The integration with SIEM is the best, specifically the native integration with Microsoft SIEM."
"The recommendations, scores, and steps to remediate actions are highly useful."
"A valuable feature is the ease of management and integration with Microsoft products."
"The integration with Sentinel has been one of the most valuable features for my organization."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The product has a very simple UI."
"My favorite feature is the application vulnerability scanner."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"Reduces time to closure and closure metrics for vulnerabilities."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"This product is a good value for the money."
 

Cons

"We have experienced some logging issues, including a few hours of downtime initially. Despite this, I would rate the overall stability as an eight."
"Integration can be improved."
"It is challenging to extract and customize reports from the system."
"Regarding Microsoft's technical support, I would rate it a three out of ten; they could be more responsive and knowledgeable."
"Probably my only criticism would be the cost. It is expensive."
"The setup phase of the product is not that easy and needs a person to have a certain level of expertise."
"There is a good solution from Microsoft, however, there is a gap between Windows and Linux management."
"There should be risk scoring added to Microsoft Defender Vulnerability Management; specifically, they call it quantification of the risk."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The threat intelligence module needs a better dashboard."
"I would like to see new features added, particularly regarding the incident upgrading part."
"There is room for improvement in terms of developer support and documentation."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
 

Pricing and Cost Advice

"The licensing model follows a per-user per-month structure."
"The tool is a bit costly."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing costs are reasonable."
"The product’s pricing is medium."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Government
7%
Computer Software Company
7%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Microsoft Defender Vulnerability Management?
Configuration of Microsoft Defender Vulnerability Management is something that needs improvement. In future updates of Microsoft Defender Vulnerability Management, I would like to see security enha...
What is your primary use case for Microsoft Defender Vulnerability Management?
I can control the applications using Microsoft Defender Vulnerability Management, which are its best features for me personally. I use the Asset Discovery tool in Microsoft Defender Vulnerability M...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.