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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
Microsoft Defender Vulnerab...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Vulnerability Management (14th), Advanced Threat Protection (ATP) (17th), Microsoft Security Suite (22nd), Risk-Based Vulnerability Management (5th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
TakayukiUmehara - PeerSpot reviewer
Ease of management and integration supports operations, but has high resource consumption
A valuable feature is the ease of management and integration with Microsoft products. I appreciate that I can click on a server in the Defender Console, notice a risk, and retrieve all necessary information. Speed is a key feature as it is very quick to administer and allows for manual configuration from the portal.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"A valuable feature is the ease of management and integration with Microsoft products."
"The product's stability is very high...The scalability of the product is amazing."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"A valuable feature is the ease of management and integration with Microsoft products."
"The recommendations, scores, and steps to remediate actions are highly useful."
"The solution is up-to-date and helps prevent zero-day attacks."
"One valuable feature is the Microsoft Security Scorecard."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Reduces time to closure and closure metrics for vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"Sometimes the stability of the agents could be improved."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"The constant changes in the product configuration or the console setup can sometimes be challenging."
"We have experienced some logging issues, including a few hours of downtime initially. Despite this, I would rate the overall stability as an eight."
"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."
"The automated remediations can be more specific."
"Integration can be improved."
"The setup phase of the product is not that easy and needs a person to have a certain level of expertise."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Report generation within ServiceNow can take some time."
"The initial setup is difficult."
 

Pricing and Cost Advice

Information not available
"The tool is a bit costly."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing model follows a per-user per-month structure."
"The licensing costs are reasonable."
"The product’s pricing is medium."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
6%
Retailer
6%
Financial Services Firm
13%
Computer Software Company
13%
Government
10%
Manufacturing Company
8%
Financial Services Firm
21%
Manufacturing Company
10%
Government
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Pricing for Zafran Security is not expensive. We have a contract for five years, and the cost is lower than other too...
What needs improvement with Zafran Security?
I would like to see an integration with Check Point firewalls. It's essential for us and they are currently working o...
What is your primary use case for Zafran Security?
We use Zafran Security for threat prioritization. We establish priority to understand which risks should be patched o...
What is your experience regarding pricing and costs for Microsoft Defender Vulnerability Management?
I would rate the price as a three for us due to the partnership discounts. For non-partners, however, the cost could ...
What needs improvement with Microsoft Defender Vulnerability Management?
For our current usage, we do not have any complaints, but a potential improvement could be the introduction of a more...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.