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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
6th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
Vulnerability Management (12th), Advanced Threat Protection (ATP) (18th), Microsoft Security Suite (19th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of February 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 7.1%, down from 8.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.6%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Market Share Distribution
ProductMarket Share (%)
Microsoft Defender Vulnerability Management7.1%
ServiceNow Security Operations1.6%
Other91.3%
Risk-Based Vulnerability Management
 

Featured Reviews

OB
Microsoft Solutions Manager at Self-Employed
Ensures strong threat and vulnerability management with continuous risk assessment
The major priority is identity, which is crucial; we have lots of companies in manufacturing, energy, or various sectors, and it varies from one to another. I assess Microsoft Defender Vulnerability Management as very effective in continuously assessing vulnerabilities without requiring scans. We use automatic investigation and remediation features, safe attachments, safe links, and real-time reports, which are also very effective. For Active Directory, Defender has threat intelligence, and we are using that. The risk-based prioritization within Vulnerability Management affects my ability to manage vulnerabilities, particularly in relation to the Zero Trust Model utilized by our customers. The end-users often do as they please in their systems.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One valuable feature is the Microsoft Security Scorecard."
"The solution is up-to-date and helps prevent zero-day attacks."
"A valuable feature is the ease of management and integration with Microsoft products."
"The integration with Sentinel has been one of the most valuable features for my organization."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The integration with SIEM is the best, specifically the native integration with Microsoft SIEM."
"Microsoft Defender Vulnerability Management provides regular advisories and recommendations that help improve our security posture."
"A valuable feature is the ease of management and integration with Microsoft products."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"My favorite feature is the application vulnerability scanner."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The product has a very simple UI."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
 

Cons

"Integration can be improved."
"The constant changes in the product configuration or the console setup can sometimes be challenging."
"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."
"The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"When I create rules, it gave me problems and I did not know where the problem was located."
"The technical support takes too much time to resolve tickets."
"The general support could be improved."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The threat intelligence module needs a better dashboard."
"The dashboard and playbook creation will need to improve"
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Report generation within ServiceNow can take some time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

"The licensing costs are reasonable."
"The tool is a bit costly."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing model follows a per-user per-month structure."
"The product’s pricing is medium."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
8%
Government
8%
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Microsoft Defender Vulnerability Management?
The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow. Regarding upd...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,733 professionals have used our research since 2012.