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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
Microsoft Defender Vulnerab...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Vulnerability Management (11th), Advanced Threat Protection (ATP) (16th), Microsoft Security Suite (20th), Risk-Based Vulnerability Management (5th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
NaySan @ Suraj Verma - PeerSpot reviewer
Provides actionable vulnerability insights and recommendations with notable efficiency
They may need to improve the portal refresh rate for Microsoft Defender Vulnerability Management because it takes time for recommendations to disappear after mitigation; sometimes, it takes one week, when it should ideally take only one to two hours. Overall, everything is good with Microsoft Defender Vulnerability Management, but the portal refresh rate can take up to seven days in some cases and three or four days in others to reflect changes.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, I would rate Microsoft Defender Vulnerability Management a nine out of ten."
"One valuable feature is the Microsoft Security Scorecard."
"The integration with SIEM is the best, specifically the native integration with Microsoft SIEM."
"The product’s most valuable features are compliance, recommendations, and inventories."
"The solution helps identify threats and vulnerabilities."
"The integration with Sentinel has been one of the most valuable features for my organization."
"The integration with Sentinel has been one of the most valuable features for my organization."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The ease of use is great."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is available over the cloud and is easy to manage."
 

Cons

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The general support could be improved."
"The worst aspect is the refresh rate of the dashboard."
"It is expensive."
"Regarding Microsoft's technical support, I would rate it a three out of ten; they could be more responsive and knowledgeable."
"Sometimes the stability of the agents could be improved."
"They may need to improve the portal refresh rate for Microsoft Defender Vulnerability Management because it takes time for recommendations to disappear after mitigation; sometimes, it takes one week, when it should ideally take only one to two hours."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"There should be risk scoring added to Microsoft Defender Vulnerability Management; specifically, they call it quantification of the risk."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The dashboard and playbook creation will need to improve"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

Information not available
"The product’s pricing is medium."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing model follows a per-user per-month structure."
"The licensing costs are reasonable."
"The tool is a bit costly."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Financial Services Firm
12%
Computer Software Company
12%
Government
9%
Manufacturing Company
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What is your experience regarding pricing and costs for Microsoft Defender Vulnerability Management?
I would rate the price as a three for us due to the partnership discounts. For non-partners, however, the cost could ...
What needs improvement with Microsoft Defender Vulnerability Management?
I have not thought about improvements for Microsoft Defender Vulnerability Management as of now, but this is typicall...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.