Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

Microsoft and ServiceNow are both solutions in the Risk-Based Vulnerability Management category. Microsoft is ranked #6 with an average rating of 8.1, while ServiceNow is ranked #11 with an average rating of 8.2. Microsoft holds a 6.7% mindshare in RBVM, compared to ServiceNow’s 1.7% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Microsoft Defender Vulnerab...

Read 17 Microsoft Defender Vulnerability Management reviews

4,280 Views
1,883 Comparison Views

93% willing to recommend

ServiceNow Security Operations

Read 23 ServiceNow Security Operations reviews

2,643 Views
449 Comparison Views

95% willing to recommend

Microsoft Defender Vulnerab...

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 6, 2024

ServiceNow Security Operations and Microsoft Defender Vulnerability Management are competing products in the cybersecurity sector. Microsoft Defender Vulnerability Management seems to have the upper hand due to its superior feature set.

Features: ServiceNow Security Operations offers powerful workflow automation, incident response capabilities, and seamless integration with various security technologies. Microsoft Defender Vulnerability Management is effective in identifying and mitigating vulnerabilities, providing real-time threat intelligence, and offering advanced analytics for deep insights into potential threats.

Room for Improvement: ServiceNow Security Operations could improve through more competitive pricing, expanding its analytics capabilities, and enhancing its user interface. Microsoft Defender Vulnerability Management could benefit from more consistent customer support, expanded compatibility with non-Windows environments, and improved integration with third-party tools.

Ease of Deployment and Customer Service: ServiceNow offers a flexible deployment model and strong customer support, making integration into existing systems straightforward. Microsoft Defender provides an efficient deployment process, particularly within Windows IT environments, though its customer support experiences vary.

Pricing and ROI: ServiceNow's setup cost is relatively high, but its automation and efficiencies lead to a strong ROI for some. Microsoft Defender is perceived as cost-effective upfront, with rich features that justify the investment.

To learn more, read our detailed Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations Report (Updated: February 2026).

Buyer's Guide

Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Defender Vulnerab...

Ranking in Risk-Based Vulnerability Management

6th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Vulnerability Management (13th), Advanced Threat Protection (ATP) (17th), Microsoft Security Suite (19th)

ServiceNow Security Operations

Ranking in Risk-Based Vulnerability Management

11th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)

Mindshare comparison

As of March 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 6.7%, down from 8.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Risk-Based Vulnerability Management Mindshare Distribution
Product	Mindshare (%)
Microsoft Defender Vulnerability Management	6.7%
ServiceNow Security Operations	1.7%
Other	91.6%

Risk-Based Vulnerability Management

Featured Reviews

Okhan BABUCCU

Microsoft Solutions Manager at Self-Employed

Ensures strong threat and vulnerability management with continuous risk assessment

The major priority is identity, which is crucial; we have lots of companies in manufacturing, energy, or various sectors, and it varies from one to another. I assess Microsoft Defender Vulnerability Management as very effective in continuously assessing vulnerabilities without requiring scans. We use automatic investigation and remediation features, safe attachments, safe links, and real-time reports, which are also very effective. For Active Directory, Defender has threat intelligence, and we are using that. The risk-based prioritization within Vulnerability Management affects my ability to manage vulnerabilities, particularly in relation to the Zero Trust Model utilized by our customers. The end-users often do as they please in their systems.

Read full review

Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."

"Overall, I would rate Microsoft Defender Vulnerability Management a nine out of ten."

"A valuable feature is the ease of management and integration with Microsoft products."

"The solution is up-to-date and helps prevent zero-day attacks."

"The integration with Sentinel has been one of the most valuable features for my organization."

"A valuable feature is the ease of management and integration with Microsoft products."

"Microsoft Defender Vulnerability Management provides several valuable features that I utilize, as I use it to control security configuration, for example, the apps that I use or the many connections from my router, and with this configuration, I can filter content and malware."

"Microsoft Defender Vulnerability Management provides regular advisories and recommendations that help improve our security posture."

More Microsoft Defender Vulnerability Management pros

"The ease of use is great."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The solution is stable."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

More ServiceNow Security Operations pros

Cons

"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."

"The setup phase of the product is not that easy and needs a person to have a certain level of expertise."

"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."

"The worst aspect is the refresh rate of the dashboard."

"Regarding Microsoft's technical support, I would rate it a three out of ten; they could be more responsive and knowledgeable."

"The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow."

"The technical support takes too much time to resolve tickets."

"There is a good solution from Microsoft, however, there is a gap between Windows and Linux management."

More Microsoft Defender Vulnerability Management cons

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"The dashboard and playbook creation will need to improve"

"We'd like customization to be easier in terms of the UI and using the dashboards."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"The tool is a bit costly."

"The licensing model follows a per-user per-month structure."

"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."

"The product’s pricing is medium."

"The licensing costs are reasonable."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

"This product is a good value for the money."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

15%

Manufacturing Company

14%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Defender Vulnerability Management?

We are open to discounts on the pricing.

See all answers

What needs improvement with Microsoft Defender Vulnerability Management?

When I create rules, it gave me problems and I did not know where the problem was located. A small pop-up notification indicating how a rule should be configured would be helpful, rather than the p...

See all answers

What is your primary use case for Microsoft Defender Vulnerability Management?

I do not use Microsoft Defender Vulnerability Management at work. However, I am currently not working, but I do use Microsoft Defender Vulnerability Management on my personal computer.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

See all answers

Comparisons

Qualys VMDR vs Microsoft Defender Vulnerability Management

Compared 10% of the time

Tenable Nessus vs Microsoft Defender Vulnerability Management

Compared 10% of the time

Rapid7 InsightVM vs Microsoft Defender Vulnerability Management

Compared 7% of the time

SentinelOne Singularity Cloud Security vs Microsoft Defender Vulnerability Management

Compared 6% of the time

JFrog Xray vs Microsoft Defender Vulnerability Management

Compared 4% of the time

More Microsoft Defender Vulnerability Management Competitors

Splunk SOAR vs ServiceNow Security Operations

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 5% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

Microsoft Defender Vulnerability Management

March 2026

Microsoft Defender Vulnerability Management report

Download Microsoft Defender Vulnerability Management product report

Buyer's Guide

ServiceNow Security Operations

February 2026

Download ServiceNow Security Operations product report

Overview

Microsoft Defender Vulnerability Management enables organizations to identify vulnerabilities, manage patches, and fortify threat detection. It offers endpoint assessments, cloud incident management, and dynamic security through Microsoft's Security Scorecard integration.

Organizations leverage Microsoft Defender Vulnerability Management for advanced threat detection and response. It provides robust tools for vulnerability assessment and cloud incident management, integrated with Microsoft's Security Scorecard to enhance dynamic security profiling. Key features include automatic patch deployment, security configuration management, and seamless integration with Microsoft platforms, benefiting both on-prem and cloud environments. Organizations can track vulnerabilities with severity-based reports, helping manage outdated software and minimizing threat exposure.

What are the key features of Microsoft Defender Vulnerability Management?

Compliance: Ensures adherence to security regulations.
Recommendations: Provides actionable advice for security enhancements.
Inventories: Offers detailed inventory tracking for software and hardware.
Threat Identification: Detects potential threats proactively.
Vulnerability Assessment: Evaluates system vulnerabilities comprehensively.
Zero-day Protection: Shields systems from newly discovered exploits.

What benefits should users look for in reviews?

Integration: Facilitates seamless integration with Microsoft and diverse platforms.
Risk Mitigation: Assists in mitigating risks through accurate assessments.
Prioritization: Helps prioritize vulnerabilities for efficient patch management.
Up-to-date Protection: Ensures systems remain secured and current.

In healthcare, Microsoft Defender Vulnerability Management helps manage compliance with health regulations, while in finance, it aids in securing sensitive data from cyber threats. Manufacturing sectors benefit from its patch management, keeping operational technology systems less vulnerable to disruptions.

Microsoft

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Information Not Available

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations

February 2026

Free Report: Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations

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