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Microsoft Exchange Online Protection (EOP) vs Trustwave Secure Email Gateway comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange Online P...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
38
Ranking in other categories
Email Security (4th), Anti-Malware Tools (8th)
Trustwave Secure Email Gateway
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Secure Email Gateway (SEG) (12th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Microsoft Exchange Online Protection (EOP) is designed for Anti-Malware Tools and holds a mindshare of 1.4%, down 2.2% compared to last year.
Trustwave Secure Email Gateway, on the other hand, focuses on Secure Email Gateway (SEG), holds 0.6% mindshare, up 0.1% since last year.
Anti-Malware Tools
Secure Email Gateway (SEG)
 

Featured Reviews

Nur Mohammad - PeerSpot reviewer
An effective email security solution that provides DLP, Safe Attachment, and Safe Links
If you want extensive email security, you need to purchase a Plan 2 license. Plan 1 and Plan 2 are the two plans for Microsoft Exchange Online Protection. Some customers hesitate to purchase this product because it adds some costs to them, which is necessary for them. It would be helpful for customers if Plan 1 features were included with EOP. However, they still need to purchase Plan 2 for advanced security features. One of our clients recently requested to compare Zimbra's features with Microsoft Exchange Online Protection. Zimbra is open source, while Microsoft Exchange Online Protection is not. When I compare both the products, many free features are available in Zimbra because it is open-source software. It makes no sense to request Microsoft Exchange Online Protection add all the features people get on open-source software like Zimbra. Hence, I would say whatever features Microsoft Exchange Online Protection has are enough. Microsoft has a dedicated research team that should research and add new techniques like phishing and spamming solutions to the product.
FA
Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI
I would rate my experience with the initial setup a four out of ten when one is difficult, and ten is easy. It's difficult initially since it's an on-premise solution. So it's a bit difficult. So the initial assessment took a few days, and then the deployment was a couple of days. It is on-prem. That is also one of the improvements you need to make on the cloud. Most of the people like things to be on the cloud. You don't have the burden of setting up things on-premise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is scalable."
"I rate Microsoft Exchange Online Protection (EOP) nine out of ten."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"It has a really nice web-based administration console."
"The initial setup of Microsoft Exchange Online Protection was easy."
"Microsoft EOP's most valuable feature is a shared mailbox."
"We can migrate seamlessly without any disruptions to our operations."
"The solution's stability is very, very good. I didn't face any problems in the last year."
"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."
"The product's most valuable features are spam protection and artificial intelligence."
 

Cons

"Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful."
"The tool is not 100% stable."
"The reporting needs a little bit of improvement."
"It would be helpful for customers if Plan 1 features were included with EOP."
"Some of the searchability when looking for specifics in Exchange logs is tedious."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"Some of the searchability when looking for specifics in Exchange logs is tedious."
"The technical support services and stability need improvement as well."
"There is room for improvement in GUI because it is a bit old-fashioned."
 

Pricing and Cost Advice

"The pricing for the solution depends on what you are trying to achieve with the use of the product, but I know that it is not a cheaply priced product. Yearly payments have to be made towards the licensing fees of the solution."
"Apart from the license fee for the solution, there are no additional costs."
"Regarding the price, it's comparable to other service providers. We've also looked at Check Point's offerings, and the pricing doesn't seem to be an issue."
"The solution is priced high and could be less expensive compared to other solutions."
"It is a low-price solution."
"The solution should reduce the cost."
"The price of Microsoft Exchange Online Protection is reasonable."
"The product's pricing is competitive for the US market."
"It is a cost-effective product."
"The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
9%
Financial Services Firm
9%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
Some of the searchability when looking for specifics in Exchange logs is tedious. Although eventually the information is located, it can be difficult if detailed information is lacking. Improving t...
What is your primary use case for Microsoft Exchange Online Protection?
I use the tools to protect customers' emails, mostly utilizing Defender products to protect emails and links from SharePoint and email spam protection and links.
What do you like most about Trustwave Secure Email Gateway?
I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time...
What is your experience regarding pricing and costs for Trustwave Secure Email Gateway?
The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive.
What needs improvement with Trustwave Secure Email Gateway?
There is room for improvement in GUI because it is a bit old-fashioned. Moreover, it can add more advanced features compared to a competitor like Mimecast.
 

Also Known As

Microsoft EOP, MS Exchange Online Protection
Trustwave SEG
 

Overview

Find out what your peers are saying about Microsoft Exchange Online Protection (EOP) vs. Trustwave Secure Email Gateway and other solutions. Updated: January 2024.
848,253 professionals have used our research since 2012.