Microsoft Intune vs Zoho Assist comparison

Microsoft and Zoho are both solutions in the Remote Access category. Microsoft is ranked #2 with an average rating of 8.3, while Zoho is ranked #36. Microsoft holds a 9.2% mindshare in VUS, compared to Zoho’s 1.2% mindshare. Additionally, 94% of Microsoft users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Microsoft Intune

Read 334 Microsoft Intune reviews

30,664 Views
4,600 Comparison Views

94% willing to recommend

Zoho Assist

Read 3 Zoho Assist reviews

503 Views
503 Comparison Views

100% willing to recommend

Microsoft Intune

Zoho Assist

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

Microsoft Intune and Zoho Assist compete in device management and remote support. Microsoft Intune has the upper hand with its comprehensive management and security features, whereas Zoho Assist is stronger in seamless remote support.

Features: Microsoft Intune manages mobile devices, applications, and PCs with detailed monitoring and policy configurations. It offers robust security features and integrates well with other Microsoft services. Zoho Assist focuses on on-demand remote support, unattended access, and efficient troubleshooting. It simplifies remote assistance, making it optimal for real-time response.

Ease of Deployment and Customer Service: Microsoft Intune integrates seamlessly with existing Microsoft services, which helps streamline setup for organizations already using Microsoft products. However, it may need more initial configuration. Zoho Assist has a swift and straightforward setup emphasizing remote assistance. It is complemented by strong customer service and a more intuitive deployment process.

Pricing and ROI: Microsoft Intune requires a subscription, which can be cost-effective for large-scale implementations due to its extensive capabilities. Zoho Assist offers flexible pricing with scalable options ideal for small to medium-sized businesses. Intune provides a broad scope of services suitable for larger entities, while Zoho Assist ensures cost efficiency and rapid returns for businesses focused on remote support.

To learn more, read our detailed Microsoft Intune vs. Zoho Assist Report (Updated: March 2026).

Buyer's Guide

Microsoft Intune vs. Zoho Assist

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Ranking in Remote Access

2nd

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

334

Ranking in other categories

Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)

Zoho Assist

Ranking in Remote Access

36th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Zoho Assist is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
Zoho Assist	1.2%
Other	89.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."

"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."

"Third party integrations are very convenient to use with Microsoft Intune."

"Its price is reasonable. It is a part of our M365 suite."

"Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."

"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."

"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

"The solution has reduced the risk of security breaches by 30%."

More Microsoft Intune pros

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

"It is a scalable solution. "

Cons

"I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune."

"One drawback of Intune is that we cannot find devices based on a user's region or location."

"Microsoft Intune can be improved by making it even more seamless for users to download their certificates."

"Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."

"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."

"There can be delays in the deployment of new policies."

More Microsoft Intune cons

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

"It could be integrated with IT management tools."

Pricing and Cost Advice

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"Microsoft Intune is included in the E5 license at no additional cost."

"I don't have any problem as far as cost is concerned. It is bundled with our license."

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"The Intune license model is costly."

More Microsoft Intune pricing and cost advice

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Microsoft Intune vs. Zoho Assist

March 2026

Free Report: Microsoft Intune vs. Zoho Assist

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