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Microsoft Intune vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Zoho Assist
Ranking in Remote Access
27th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of Zoho Assist is 2.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
Zoho Assist2.1%
Other93.0%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
HT
Senior ZOHO Consultant at self-employed
Inexpensive with useful screen monitoring and screen sharing capabilities
I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options."
"I have seen approximately a sixty to seventy percent improvement in efficiency and time savings since using Microsoft Intune."
"Conditional access has helped us tailor and enforce our security policies in the mobile space."
"Microsoft Intune solutions, especially Microsoft Intune and Microsoft 365, have positively impacted my organization by improving endpoint security, enabling centralized device management, supporting remote work efficiently, reducing manual administrative effort through automation, and enhancing compliance and collaboration across the enterprise environment."
"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time."
"Everything has worked better since we started using Intune."
"Stable product that's easy to set up compared to other MDM products."
"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
 

Cons

"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"Microsoft Intune can be improved in terms of reporting, customization, troubleshooting visibility, and policy deployment speed in large environments; some advanced configurations can also be complex during initial setup and management."
"Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."
"The synchronization could be improved."
"One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic."
"One area where Microsoft Intune could be improved is troubleshooting and reporting."
"Sometimes, updating a client policy is very difficult. This needs to be improved."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."
"Microsoft Intune is expensive."
"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about Microsoft Intune vs. Zoho Assist and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.