AnyDesk vs Zoho Assist comparison

AnyDesk Software and Zoho are both solutions in the Remote Access category. AnyDesk Software is ranked #14 with an average rating of 9.0, while Zoho is ranked #32. AnyDesk Software holds a 1.8% mindshare in VUS, compared to Zoho’s 1.6% mindshare. Additionally, 100% of AnyDesk Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive Summary

We performed a comparison between AnyDesk and Zoho Assist based on real PeerSpot user reviews.

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Buyer's Guide

Remote Access

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of AnyDesk is 1.8%, down from 2.7% compared to the previous year. The mindshare of Zoho Assist is 1.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
AnyDesk	1.8%
Zoho Assist	1.6%
Other	90.3%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Justus Gisemba

Senior Developer at Minisoft

Remote support has reduced client visits and saves us significant time and costs

The best features that AnyDesk offers in my experience are the remote control and remote access. Those features are valuable to me because of the ease in how you connect remotely without necessarily installing AnyDesk on your computer. You just download the application, open it, and it gives you your address. You share this with your colleague or client, and then in just one click you are connected. Another feature I appreciate about AnyDesk is security. If you are trying to do something that requires administrator rights of the computer that you are working on, it will alert you and request that the person on the other end accept the operation that you are doing. That security feature is excellent. AnyDesk has positively impacted my organization by helping us provide timely help to our clients. This reduces costs because we do not have to travel to the client to help them. I can connect remotely and help someone in a timely manner. I can share a specific outcome where, now that we have more than one hundred clients that we help, I estimate we have saved more than one hundred thousand dollars.

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Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using this product has completely stopped DLP, so people cannot take material off of corporate machines or corporate imagines, and that's a huge benefit."

"The most reliable feature is the integration with Microsoft XDR, which grants administrators and solution architects like me the ability to bring value to a business."

"...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."

"I particularly appreciate the administration and security features, which can be deployed easily."

"Intune's integration with Microsoft 365 is exceptional."

"I have seen a return on investment right from the start of the tool's usage."

"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."

"With these improvements, I estimate we've reduced our patching costs by over $100,000 a month, as the MSP previously had to troubleshoot various issues manually."

More Microsoft Intune pros

"AnyDesk has positively impacted my organization by helping us provide timely help to our clients, reducing costs because we do not have to travel, and with more than one hundred clients I estimate we have saved more than one hundred thousand dollars."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."

"It is a scalable solution. "

Cons

"Intune has no remote control function for mobile phones to solve issues remotely for users."

"I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability."

"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."

"When somebody has a customized application or their own company's application, we cannot deploy that application."

"What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, for example boosting security, so they can keep on adding security features, and that is the best they can do."

"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."

More Microsoft Intune cons

"An improvement I would like to see for AnyDesk is that the free package has quite a limitation that comes with many advertisements once you exhaust the number of connections."

"Support could be more knowledgeable."

"It could be integrated with IT management tools."

"They do have some glitches in the microphone and speaker, especially during remote access."

Pricing and Cost Advice

"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"For organizations that are a Microsoft shop, the pricing is compelling."

"The purchase of the product was handled by someone else."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"Its pricing seems reasonable."

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."

More Microsoft Intune pricing and cost advice

Information not available

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

University

11%

Comms Service Provider

10%

Educational Organization

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for AnyDesk?

My experience with pricing, setup cost, and licensing for AnyDesk is that it is affordable.

See all answers

What needs improvement with AnyDesk?

An improvement I would like to see for AnyDesk is that the free package has quite a limitation that comes with many a...

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What is your primary use case for AnyDesk?

My main use case for AnyDesk is remote access to help clients remotely. A specific example of when I used AnyDesk to ...

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download AnyDesk product report

Buyer's Guide

Remote Access

June 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

AnyDesk is highly regarded for providing seamless remote desktop access and support, crucial for IT troubleshooting, remote work, virtual collaborations, and training sessions. Its standout features include exceptional speed, reliability, simple user interface, and cross-platform compatibility, making remote tasks feel effortless and efficient. Organizations benefit from its ability to streamline processes, enhance efficiency, and improve communication, ultimately boosting productivity and project outcomes. AnyDesk's flexible and user-friendly nature makes it an essential tool for diverse work environments, facilitating a smooth remote access experience.

AnyDesk Software

Zoho Assist is a robust remote support and access solution tailored for IT professionals seeking efficient and reliable connectivity with their clients or employees, enhancing remote support functionality and streamlining remote maintenance tasks.

Designed to facilitate seamless remote connections, Zoho Assist supports IT teams in delivering exceptional remote assistance. With its intuitive features, businesses can ensure swift troubleshooting and management of IT-related issues, making remote operations more effective and secure. This tool simplifies remote support with its easy-to-use interface and secure access, offering professional functionality for those in need of dependable remote service capabilities.

What are the key features of Zoho Assist?

Remote Control: Allows technicians to control devices remotely, ensuring swift problem resolution.
Unattended Access: Provides access to remote devices without user presence, ideal for after-hours maintenance.
File Transfer: Enables the transfer of files between connected devices, facilitating smooth operations.
Multi-Platform Support: Compatible with major operating systems, enhancing cross-platform connectivity.

What are the benefits or ROI of using Zoho Assist?

Cost Efficiency: Reduces travel and time-related costs by enabling remote support.
Increased Productivity: Streamlines remote troubleshooting, leading to faster issue resolutions.
Enhanced Security: Ensures data protection through encrypted sessions, providing peace of mind.
Improved Customer Satisfaction: Offers responsive support, increasing reliability and trust with users.

Zoho Assist is utilized extensively in industries like IT services, healthcare, and education where remote support is critical. In IT services, secure and reliable remote access is essential for effective problem resolution and maintenance, in healthcare, it assists in managing remote consultations effectively, and in education, it supports virtual learning environments.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

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