BeyondTrust Remote Support vs Zoho Assist comparison

BeyondTrust and Zoho are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while Zoho is ranked #32. BeyondTrust holds a 3.3% mindshare in VUS, compared to Zoho’s 1.6% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and Zoho Assist are leading solutions in the remote support market. Users report higher satisfaction with Zoho Assist's features, while BeyondTrust Remote Support stands out for its security and scalability.

Features: BeyondTrust Remote Support offers robust security protocols, scalability suitable for large enterprises, and strong customer support. Zoho Assist provides intuitive ease of use, comprehensive remote access features, and effective performance, making it appealing to small to mid-sized businesses.

Room for Improvement: BeyondTrust Remote Support requires a more modern interface, enhancements to session logging, and improved reporting capabilities. Zoho Assist needs better mobile application performance, advanced reporting tools, and increased mobile accessibility.

Ease of Deployment and Customer Service: BeyondTrust Remote Support has a complex initial setup but is backed by robust customer support for issue resolution. Zoho Assist is easier to deploy and its stellar customer service facilitates a smooth onboarding process.

Pricing and ROI: BeyondTrust Remote Support is costlier but offers enterprise-level features that justify its solid ROI. Zoho Assist has more affordable pricing, with a satisfactory ROI due to lower initial costs and effective performance; ideal for budget-conscious buyers looking for value.

To learn more, read our detailed BeyondTrust Remote Support vs. Zoho Assist Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. Zoho Assist

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, down from 3.5% compared to the previous year. The mindshare of Zoho Assist is 1.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
BeyondTrust Remote Support	3.3%
Zoho Assist	1.6%
Other	88.8%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."

"I like the group policy management feature, which performs application monitoring and device enrollment."

"The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."

"By using Microsoft Intune, I can control my Outlook on my phone, and whenever I try to open any file attachment, it will be more secure."

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."

"ROI is very high at the end."

"Compliance and the policies that can be set are the most valuable features."

More Microsoft Intune pros

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."

"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."

"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."

"I personally like the ability to share files with other machines."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."

More BeyondTrust Remote Support pros

"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."

"Technical support is easy to reach."

"It is a scalable solution. "

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Cons

"Microsoft's technical support isn't very good. They're very slow in responding."

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

"The solution does require maintenance, and it is complex to maintain, especially regarding updates, patching, and releases."

"The pricing can be expensive if you are not combining it with other products."

"We are not satisfied with technical support. Some improvements might be required."

"Reporting could be improved. It needs to be more expensive and robust."

"The most significant issue I encounter is troubleshooting when a policy is not applying or a device is showing non-compliant; the error messages can be pretty vague, which makes it necessary for me to dig around and piece things together myself."

More Microsoft Intune cons

"There are not enough product partners in Turkey, making it difficult for me to get assistance."

"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"I'd like to see some kind of voice communication feature. During a session, communication is on chat."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"I'd like to see remote support and privileged remote access built into the same product."

"The Bomgar representative console could do with modernising."

More BeyondTrust Remote Support cons

"They do have some glitches in the microphone and speaker, especially during remote access."

"It could be integrated with IT management tools."

"Support could be more knowledgeable."

Pricing and Cost Advice

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"Intune is included with our F3 and E5 licenses."

"The product is expensive."

"I have no comment on pricing of the solution."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"It is not expensive."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

More Microsoft Intune pricing and cost advice

"BeyondTrust Remote Support is a very expensive product."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"This product provides value for money."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

More BeyondTrust Remote Support pricing and cost advice

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

12%

Financial Services Firm

Computer Software Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	27

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. ...

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What advice do you have for others considering BeyondTrust Remote Support?

I have been selling privileged access management based on my past experience. So far, the solution is quite good and ...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

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Compared 17% of the time

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Compared 7% of the time

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Compared 6% of the time

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Compared 5% of the time

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Compared 4% of the time

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Compared 14% of the time

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Compared 12% of the time

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Compared 11% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

June 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Remote Access

June 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Zoho Assist is a robust remote support and access solution tailored for IT professionals seeking efficient and reliable connectivity with their clients or employees, enhancing remote support functionality and streamlining remote maintenance tasks.

Designed to facilitate seamless remote connections, Zoho Assist supports IT teams in delivering exceptional remote assistance. With its intuitive features, businesses can ensure swift troubleshooting and management of IT-related issues, making remote operations more effective and secure. This tool simplifies remote support with its easy-to-use interface and secure access, offering professional functionality for those in need of dependable remote service capabilities.

What are the key features of Zoho Assist?

Remote Control: Allows technicians to control devices remotely, ensuring swift problem resolution.
Unattended Access: Provides access to remote devices without user presence, ideal for after-hours maintenance.
File Transfer: Enables the transfer of files between connected devices, facilitating smooth operations.
Multi-Platform Support: Compatible with major operating systems, enhancing cross-platform connectivity.

What are the benefits or ROI of using Zoho Assist?

Cost Efficiency: Reduces travel and time-related costs by enabling remote support.
Increased Productivity: Streamlines remote troubleshooting, leading to faster issue resolutions.
Enhanced Security: Ensures data protection through encrypted sessions, providing peace of mind.
Improved Customer Satisfaction: Offers responsive support, increasing reliability and trust with users.

Zoho Assist is utilized extensively in industries like IT services, healthcare, and education where remote support is critical. In IT services, secure and reliable remote access is essential for effective problem resolution and maintenance, in healthcare, it assists in managing remote consultations effectively, and in education, it supports virtual learning environments.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

BeyondTrust Remote Support vs. Zoho Assist

June 2026

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