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GoTo Resolve vs Zoho Assist comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
312
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoTo Resolve
Ranking in Remote Access
26th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Remote Monitoring and Management (RMM) (22nd)
Zoho Assist
Ranking in Remote Access
36th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.6% compared to the previous year. The mindshare of Zoho Assist is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.3%
GoTo Resolve1.5%
Zoho Assist1.0%
Other88.2%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
AJ
Technical executive at Satcom Infotech
Delivers seamless remote access and excellent support
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.
HT
Senior ZOHO Consultant at self-employed
Inexpensive with useful screen monitoring and screen sharing capabilities
I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"The most valuable feature is the policy CSPs."
"The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."
"Without Microsoft Intune, it would be extremely challenging, if not impossible, for a large company to send out computers to users and have them set up and ready to use right out of the box in a remote location."
"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
"I appreciate how easy it is to deploy certificates to end users to get control over their device with Microsoft Intune; that's what Microsoft Intune is known for, and that's what we use them for."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
 

Cons

"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."
"Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."
"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."
"I rate Microsoft customer service six out of 10. While some technicians go above and beyond, there is inconsistency, and connecting with the most helpful representatives is occasionally challenging."
"The granular support for other device types in Microsoft Intune could be improved."
"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The pricing of GoTo Resolve is very high compared to other solutions."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
 

Pricing and Cost Advice

"The purchase of the product was handled by someone else."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"It's reasonable. They're not giving it away, but it's reasonable."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."
"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"It is expensive. The cost depends on the license that we choose."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
15%
Financial Services Firm
9%
Retailer
6%
Comms Service Provider
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise154
No data available
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with GoToAssist?
The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...
What is your primary use case for GoToAssist?
For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...
What advice do you have for others considering GoToAssist?
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
GoToAssist
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about GoTo Resolve vs. Zoho Assist and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.