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ScreenConnect vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
356
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ScreenConnect
Ranking in Remote Access
18th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (21st), Remote Visual Support (3rd)
Zoho Assist
Ranking in Remote Access
32nd
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.7% compared to the previous year. The mindshare of Zoho Assist is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
ScreenConnect3.1%
Zoho Assist1.4%
Other88.4%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Muljo Witono - PeerSpot reviewer
CEO and Owner at PT Solusindo Total Teknikatama
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
"Intune's unified endpoint management platform is invaluable."
"The Autopilot feature is fantastic; it is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."
"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."
"The aspects I find most valuable are managing the data and applications, restricting users from installing any applications, and being able to wipe the data if a phone is misplaced or stolen."
"Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."
"I would advise others this solution is easy to implement in the organization."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"In terms of pricing, this has been the most affordable, reliable and convenient remote assistance software/service that I have come across."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Remote support is efficient and easy for our end users to receive support."
"The product works well and is quite reliable."
"It has been a game-changer for my workflow."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Technical support is easy to reach."
"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
 

Cons

"We do not utilize Microsoft customer service and technical support since it is generally a waste of time."
"Microsoft's technical support isn't very good. They're very slow in responding."
"If you're looking forward to deficiency, I'd say that the Endpoint Manager support at the lower levels is poor."
"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."
"There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID."
"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."
"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."
"What would make this product better is adding more security policies and features in the next upgrade."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"There could be improvement to the remote command line tools."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"The username is automatically generated by ScreenConnect and you can't choose it."
"The file transfer function could be a little more robust for multi-file transfers."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"Support could be more knowledgeable."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
 

Pricing and Cost Advice

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."
"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"The price is very reasonable."
"The pricing needs improvement."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"Pricing is fair for Control and the licensing is simple."
"Good price and works well."
"We pay an annual licensing fee."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Comms Service Provider
12%
Construction Company
9%
Marketing Services Firm
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business151
Midsize Enterprise60
Large Enterprise177
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
No data available
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
ConnectWise Control
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Jon Rosen Systems
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about ScreenConnect vs. Zoho Assist and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.