ScreenConnect vs Zoho Assist comparison

ConnectWise and Zoho are both solutions in the Remote Access category. ConnectWise is ranked #17, while Zoho is ranked #32. ConnectWise holds a 3.1% mindshare in VUS, compared to Zoho’s 1.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Mar 29, 2026

ScreenConnect and Zoho Assist compete in the remote support solutions category. Zoho Assist seems to have the upper hand due to its affordability and extensive feature set, providing comprehensive features and overall value.

Features: ScreenConnect provides advanced security controls, personalized branding, and flexible integrations, catering to businesses seeking tailored solutions. Zoho Assist offers user-friendly remote access, integrated file transfers, and seamless cross-platform compatibility, appealing to a broad range of users.

Ease of Deployment and Customer Service: ScreenConnect features a straightforward deployment process with responsive support, making it appealing for businesses with specific needs. Zoho Assist delivers an easier web-based deployment, with seamless onboarding and support services, suitable for organizations of any size.

Pricing and ROI: ScreenConnect’s higher setup costs offer substantial ROI to larger enterprises needing advanced features. Conversely, Zoho Assist presents lower entry costs and scalable pricing, providing significant ROI for small to medium-sized businesses seeking comprehensive remote support capabilities.

To learn more, read our detailed ScreenConnect vs. Zoho Assist Report (Updated: June 2026).

Buyer's Guide

ScreenConnect vs. Zoho Assist

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.8% compared to the previous year. The mindshare of Zoho Assist is 1.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
ScreenConnect	3.1%
Zoho Assist	1.6%
Other	89.0%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Tech Support is good, providing solid support."

"The most valuable feature of Microsoft Intune is its scalability."

"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."

"Microsoft Intune has been a valuable solution for improving endpoint management, security compliance, and remote administration in my environment; it has highly simplified device management operations and improved overall visibility and control over managed devices."

"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."

"It is a stable solution."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"If you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option."

More Microsoft Intune pros

"The product works very well and is easy for end users to install."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"The ConnectWise ScreenConnect tool is very good for remote access."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"It has been a game-changer for my workflow."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"We switched over from LogMeIn Rescue, which was okay but became very expensive, and while ConnectWise is our backup method and we don't use it as much as we do our RMM software and remote support, it has definitely really helped in terms of speed and ease."

More ScreenConnect pros

"Technical support is easy to reach."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"It is a scalable solution. "

"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."

Cons

"The MacBook management could be better."

"There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough."

"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

"The support is not very good. It's very poor."

"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."

"Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does."

"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."

"The solution's app deployment needs to be improved."

More Microsoft Intune cons

"The solution should add the ability to video chat with the user on the other end."

"The only issues I’ve dealt with are display issues when the end user has a dual monitor setup."

"The recent redesign has made it slower and basically worthless."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

More ScreenConnect cons

"It could be integrated with IT management tools."

"Support could be more knowledgeable."

"They do have some glitches in the microphone and speaker, especially during remote access."

Pricing and Cost Advice

"The price for Intune is fair."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"The pricing is good because customers are not complaining about it."

More Microsoft Intune pricing and cost advice

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"It is priced fairly."

"We pay an annual licensing fee."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"Make sure you have enough licensing for all the techs that you have."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

More ScreenConnect pricing and cost advice

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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Compared 6% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

ScreenConnect

May 2026

Download ScreenConnect product report

Buyer's Guide

Remote Access

June 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

Zoho Assist is a robust remote support and access solution tailored for IT professionals seeking efficient and reliable connectivity with their clients or employees, enhancing remote support functionality and streamlining remote maintenance tasks.

Designed to facilitate seamless remote connections, Zoho Assist supports IT teams in delivering exceptional remote assistance. With its intuitive features, businesses can ensure swift troubleshooting and management of IT-related issues, making remote operations more effective and secure. This tool simplifies remote support with its easy-to-use interface and secure access, offering professional functionality for those in need of dependable remote service capabilities.

What are the key features of Zoho Assist?

Remote Control: Allows technicians to control devices remotely, ensuring swift problem resolution.
Unattended Access: Provides access to remote devices without user presence, ideal for after-hours maintenance.
File Transfer: Enables the transfer of files between connected devices, facilitating smooth operations.
Multi-Platform Support: Compatible with major operating systems, enhancing cross-platform connectivity.

What are the benefits or ROI of using Zoho Assist?

Cost Efficiency: Reduces travel and time-related costs by enabling remote support.
Increased Productivity: Streamlines remote troubleshooting, leading to faster issue resolutions.
Enhanced Security: Ensures data protection through encrypted sessions, providing peace of mind.
Improved Customer Satisfaction: Offers responsive support, increasing reliability and trust with users.

Zoho Assist is utilized extensively in industries like IT services, healthcare, and education where remote support is critical. In IT services, secure and reliable remote access is essential for effective problem resolution and maintenance, in healthcare, it assists in managing remote consultations effectively, and in education, it supports virtual learning environments.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

ScreenConnect vs. Zoho Assist

June 2026

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