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Moodle vs ProProfs Knowledge Base comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moodle
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
Learning Management Systems (LMS) (2nd)
ProProfs Knowledge Base
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
Knowledge Management Software (17th)
 

Mindshare comparison

Moodle and ProProfs Knowledge Base aren’t in the same category and serve different purposes. Moodle is designed for Learning Management Systems (LMS) and holds a mindshare of 3.0%, down 7.4% compared to last year.
ProProfs Knowledge Base, on the other hand, focuses on Knowledge Management Software, holds 1.9% mindshare, down 2.0% since last year.
Learning Management Systems (LMS) Mindshare Distribution
ProductMindshare (%)
Moodle3.0%
Cornerstone Learn2.5%
Canvas LMS2.0%
Other92.5%
Learning Management Systems (LMS)
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
ProProfs Knowledge Base1.9%
Zendesk10.1%
Atlassian Confluence9.5%
Other78.5%
Knowledge Management Software
 

Featured Reviews

CS
Meteorologist - Training and Development. Météorologue - Formation Et Perfectionnement at Environment Canada
A highly flexible and customizable learning management system with a wide range of features, providing educators with the tools to create engaging and interactive online courses
Moodle has proven to be highly effective for training and professional development within our organization. It has replaced the traditional practice of sending individuals on courses across the country, offering coast-to-coast accessibility. We've also begun utilizing badges for internal certification, streamlining the process of recognizing achievement. As its usage has expanded, we started with native Moodle on our section and have since extended it to other groups. The integration of third-party plugins or tools has influenced our utilization of Moodle. While we haven't implemented as many filters as we potentially could have, one individual has managed administration duties and the integration of these tools. This individual has also been involved in other areas, dedicating significant time to programming within Moodle for a specific program for one group. This process has spanned several years, demonstrating the commitment required to bring these enhancements to fruition.
it_user569589 - PeerSpot reviewer
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cost-effective and intuitive."
"The product's most valuable feature is the ability to import and export documents for courses, assessments, and questionnaires in any format."
"The most valuable features of Moodle are the ability to create assignments, divide them into teams, and the course delivery. In Cornerstone, I need to reach out to the team, and it is not as simple, a little more involved. Additionally, the solutions is easy to manage."
"The best features Moodle offers me are the videos and the live classes feature, which is particularly valuable to me."
"We ran a poll on how users feel about using Moodle and the feedback was magnificent."
"Moodle is useful for several things, and you can customize it."
"One of the most valuable aspects is the ability to input data into the model."
"Moodle allows a lot of flexibility - you can load and create the environment exactly as you like."
"After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed."
 

Cons

"We have needed to complete many customizations for Moodle to use it in all of our relevant organizations. We have found many issues with the competencies as we cannot assign many sub competencies to competencies."
"The ability to input modified, individual, independent grades in a grade center component is not just hard. It almost always requires you to get tech involved."
"I also think Moodle lacks sufficiently good architecture to handle a lot of users simultaneously."
"Moodle should improve the interface. You can download plugins, such as templates, and use them in Moodle, but they're limited. The interface component in Moodle can improve for students because we always have to train every student on how to use some of each feature. The solution overall could be more user-friendly."
"Needs to be better documented especially the database schema."
"Everything is very text heavy. There are no videos or moving images. For a visual learner, there's not a lot of visual content so Moodle is not suitable for all types of learners."
"Where Moodle could definitely improve is the user interface. If Moodle could find a way to make the user interface for the instructional designers and the learners more intuitive, it probably would be a huge improvement."
"The support is pretty bad. There isn't really any support for Moodle unless you pay an astronomical amount."
"It would be a good idea if an app version of this tool is available."
 

Pricing and Cost Advice

"Moodle offer a 14 day free trial and then requires payment."
"In terms of cost, it is available at no charge."
"The licensing cost is quite high and it operates on an annual basis."
"This particular organization is a relatively small academic institution. It is a single campus, not very big, with 4,500 to 5,000 total students. It is not a big faculty. There are no hard sciences other than undergraduate-level hard sciences. So, Moodle is functional, and it is relatively simple because it is open-source software. It has sub advantages, and it is inexpensive. Small schools with small enrollment numbers just can't afford the more expensive ones."
"It is open source, and it has a lot of free documentation. It can be by far the least expensive option, but it depends on how one decides to use it. It can be free if you download it and host it on-prem, and you don't count your time as being worth anything. So, it can be almost free, or it can be very expensive just depending on if you get a package with a provider and if it is a huge solution."
"This solution offers a free-to-use version which can be deployed only on-premises and is what we are using. Moodle also offer support based and cloud based subscriptions. Organizations can select the appropriate package based on their needs. Moodle offer reasonable pricing for the use of their solution."
"It is a free-of-cost solution."
"Moodle have a very robust licensing system that is user friendly. It's not very expensive."
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Top Industries

By visitors reading reviews
Comms Service Provider
18%
University
11%
Manufacturing Company
9%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Moodle?
Moodle could be better, though it has not frustrated me.
What is your primary use case for Moodle?
My main use case for Moodle is that my college classes are hosted on the platform, which is the learning management system of our college. Videos, notes, and presentations are provided on the platf...
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Overview

 

Sample Customers

Acacia University, Alliant International University, American University of Health Sciences, Anaheim University Online, Aspen University, Cal State University San Bernardino, California State University Los Angeles, Chattanooga Fire Training, City of Humble Fire Department, George Washington University, Georgia Institute of Emergency Medical Services, Michigan Online Classroom, Virginia Beach Sheriffs Office, Washington Post
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about CYPHER LEARNING, Moodle, SAP and others in Learning Management Systems (LMS). Updated: September 2026.
913,683 professionals have used our research since 2012.