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Moodle vs ProProfs Knowledge Base comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moodle
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
Learning Management Systems (LMS) (2nd)
ProProfs Knowledge Base
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
Knowledge Management Software (17th)
 

Mindshare comparison

Moodle and ProProfs Knowledge Base aren’t in the same category and serve different purposes. Moodle is designed for Learning Management Systems (LMS) and holds a mindshare of 3.3%, down 5.8% compared to last year.
ProProfs Knowledge Base, on the other hand, focuses on Knowledge Management Software, holds 1.7% mindshare, down 1.8% since last year.
Learning Management Systems (LMS) Mindshare Distribution
ProductMindshare (%)
Moodle3.3%
Cornerstone Learn2.9%
Canvas LMS2.3%
Other91.5%
Learning Management Systems (LMS)
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
ProProfs Knowledge Base1.7%
Zendesk10.1%
Atlassian Confluence9.7%
Other78.5%
Knowledge Management Software
 

Featured Reviews

CS
Meteorologist - Training and Development. Météorologue - Formation Et Perfectionnement at Environment Canada
A highly flexible and customizable learning management system with a wide range of features, providing educators with the tools to create engaging and interactive online courses
Moodle has proven to be highly effective for training and professional development within our organization. It has replaced the traditional practice of sending individuals on courses across the country, offering coast-to-coast accessibility. We've also begun utilizing badges for internal certification, streamlining the process of recognizing achievement. As its usage has expanded, we started with native Moodle on our section and have since extended it to other groups. The integration of third-party plugins or tools has influenced our utilization of Moodle. While we haven't implemented as many filters as we potentially could have, one individual has managed administration duties and the integration of these tools. This individual has also been involved in other areas, dedicating significant time to programming within Moodle for a specific program for one group. This process has spanned several years, demonstrating the commitment required to bring these enhancements to fruition.
it_user569589 - PeerSpot reviewer
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The number of permissions that are available and different ways to report and get the information out are the most valuable features. We have been able to get precise bits of information out, and we have also been able to delegate a lot."
"Cost-effective and intuitive."
"They have made it really easy for you to see the flow on the forums. The information is well organized and the UI is fairly easy to navigate."
"It is very flexible; it is like a salad bar, you can put anything that you want into Moodle and top it off with whatever you want."
"The fact that it's modular means you can easily expand with thousands of plugins that you can freely download from Moodle headquarters, and adding or removing functionality is easy."
"The most valuable feature of Moodle is the exam question shuffle. Students in the classroom will all have different question list numbers. For example, one student's question one will be another student's question ten."
"The monitoring aspect is important for students."
"Upgrade feature and git to upgrade the core code - love it."
"After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed."
 

Cons

"Moodle is missing a subscription-based system where learners can subscribe to available courses and make the payment for those courses."
"Where Moodle could definitely improve is the user interface. If Moodle could find a way to make the user interface for the instructional designers and the learners more intuitive, it probably would be a huge improvement."
"They need to have a better way to illustrate competencies so that, when people go through the programs, they can actually show they are competent in the subject matter."
"The multi-tenancy system within Moodle could be improved. IOMAD is what makes the multi-tenancy possible but this comes with many issues."
"The ability to input modified, individual, independent grades in a grade center component is not just hard. It almost always requires you to get tech involved. When you're dealing with a learning system where you have people in an open enrollment with all different levels of learning modes or methodologies, and as well as a worldwide student body, you end up with situations where you have to absolutely exempt somebody from a grade or an assignment and enter a new, different kind of assignment because of their skillset or lack thereof. You can't do that in Moodle. It is virtually impossible to do that in Moodle without having a tech do it for you, and when you have to have that level of tech support, it becomes problematic. They need to fix the grade book center. It is the part where you do evaluations. They need to fix it so that the individual professors can make changes directly without having to get a hold of tech support to do it for them."
"For a first time user, especially someone who is non-technical, Moodle is difficult for them to understand and they often need assistance."
"The UI and interface of Moodle could be greatly improved. There has been some improvement in recent releases by Moodle but there is still a lot to be improved upon. It is challenging to get buy-in from different stakeholders when they see what it looks like."
"Needs to be better documented especially the database schema."
"It would be a good idea if an app version of this tool is available."
 

Pricing and Cost Advice

"Moodle offer a 14 day free trial and then requires payment."
"Moodle have a very robust licensing system that is user friendly. It's not very expensive."
"Moodle is a free online learning platform, but it also offers a paid version of it."
"The licensing cost is quite high and it operates on an annual basis."
"Moodle is a free open-sourced solution. This is one of the best aspects of Moodle."
"It is a free-of-cost solution."
"It is a one-time registration with the Moodle site. There isn't a yearly or monthly fee."
"Moodle is free. It should probably stay free. There isn't really any support for Moodle unless you pay an astronomical amount, which is weird."
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Top Industries

By visitors reading reviews
University
12%
Comms Service Provider
11%
Manufacturing Company
10%
Outsourcing Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Moodle?
Moodle could be better, though it has not frustrated me.
What is your primary use case for Moodle?
My main use case for Moodle is that my college classes are hosted on the platform, which is the learning management system of our college. Videos, notes, and presentations are provided on the platf...
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Overview

 

Sample Customers

Acacia University, Alliant International University, American University of Health Sciences, Anaheim University Online, Aspen University, Cal State University San Bernardino, California State University Los Angeles, Chattanooga Fire Training, City of Humble Fire Department, George Washington University, Georgia Institute of Emergency Medical Services, Michigan Online Classroom, Virginia Beach Sheriffs Office, Washington Post
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about CYPHER LEARNING, Moodle, Cornerstone OnDemand and others in Learning Management Systems (LMS). Updated: October 2026.
920,769 professionals have used our research since 2012.