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NIKSUN NetVCR vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)
NIKSUN NetVCR
Ranking in Network Monitoring Software
93rd
Average Rating
0.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 1.8% compared to the previous year. The mindshare of NIKSUN NetVCR is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
NIKSUN NetVCR0.4%
Other98.2%
Network Monitoring Software
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Himanshu Shah - PeerSpot reviewer
Partner at Opticom Data Products
High performance, quick packet monitoring, and helpful support
The solution could improve by having automatic mitigation. For example, as soon as a problem occurs the solution alarms and mitigates the situation immediately. In a feature release of the solution they should add features related to automation and remediation. Automation would help increase level of security the solution provides.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of New Relic APM is very good."
"We have had a good experience with it so far and I would recommend the solution to other organizations."
"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."
"I believe that New Relic meets 90% of cases, so if you have low budget and little time to implement, this would be the best choice."
"End-user Synthetics and monitoring are very good."
"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."
"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
"The unique selling point of NIKSUN is its ability to scale and its reporting capabilities. NIKSUN captures the packets at a very high speed, from one GB to 160 Gbps also. It offers report granularity in nanoseconds."
"The most valuable features of NIKSUN NetVCR are its performance and forensic capabilities. Additionally, the information that the solution provides is highly detailed and useful. When dealing with network traffic packets can be sent at a high speed causing some security issues, but this solution is able to rapidly monitor the packets providing security."
"NIKSUN provides you with the why, what, when and where type of answers to all your network problems."
 

Cons

"They are a costly solution and the stability should be better for the price."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."
"Perhaps the retention on some of the old problem traces would be an improvement."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."
"I think their dev packages for server monitoring could handle configuration a bit better."
"In the first stage, the area of development, infrastructure and communication portal."
"Overall, New Relic is not as good as Dynatrace."
"NIKSUN is a passive solution. It provides you with you data, alerts, reports and the root cause of issues. However, it requires a person to make use of this functionality. If an event is happening and nobody attends to it, the effects of the event could be severe."
"The solution could improve by having automatic mitigation. For example, as soon as a problem occurs the solution alarms and mitigates the situation immediately."
 

Pricing and Cost Advice

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"It would be nice if we could buy it annually instead of monthly."
"The price depends on how many agents you want."
"I loved this product, but we can no longer afford it, so we dropped it."
"The solution is cheap, but prices can go up when users grow."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The price of New Relic could improve. It is expensive."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The price of the solution is high. There is an annual license costs."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise80
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
NetVCR
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Visa, FedEx, CitiGroup, IDC
Find out what your peers are saying about NIKSUN NetVCR vs. New Relic and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.