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New Relic vs OmniPeek comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
168
Ranking in other categories
IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
OmniPeek
Ranking in Application Performance Monitoring (APM) and Observability
35th
Ranking in Network Monitoring Software
45th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.1%, down from 7.9% compared to the previous year. The mindshare of OmniPeek is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic4.1%
OmniPeek0.5%
Other95.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Vinal-Patel - PeerSpot reviewer
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company with 10,001+ employees
Real-time analytics and alerts improve application performance and network operations
OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless. Its real-time analytics, integrated with LiveNX, allow me to monitor business-critical applications and set up alerts for application performance issues. This centralized dashboard and alert system is highly valuable for maintaining network operations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The most valuable feature is application monitoring."
"The most important thing is that it tells us where the latency in throughput and response time are."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The solution offers good documentation."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The most valuable feature is the ability to manage the application flow."
"We like the performance of the product."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"It's a solid piece of software. It's stable."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"OmniPeek shows the entire packet flow and structure, particularly in security-related scenarios, whereas Wireshark sometimes fails to capture all packets."
"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."
"The most valuable feature is OmniPeek is user-friendly."
 

Cons

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"There were some settings we had issues with."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."
"The solution only supports the cloud platform and not on-premises."
"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"I would like an infrastructure network that provides real-time views, showing the issues."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"I don't see a clear roadmap in the future for improving this software."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"The solution's automation has room for improvement."
"OmniPeek doesn't support Linux or Unix installations, which prompted the shift to Wireshark."
 

Pricing and Cost Advice

"Pricing is better with New Relic APM than Dynatrace."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"Cost is significant with a lot of extras."
"The detection piece of it brings us a big return on investment."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."
"There are different types of licenses available."
"The pricing for this solution could be improved, as it is a very expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
Educational Organization
10%
Comms Service Provider
9%
Manufacturing Company
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise71
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
What needs improvement with OmniPeek?
There isn't anything specific that needs improvement in OmniPeek, as it performs better than Wireshark for our requirements. However, OmniPeek could benefit from supporting different platforms. Pla...
What is your primary use case for OmniPeek?
I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for wireless 802.11 Wi-Fi packets, sniffer, and analysis. My experience with OmniPee...
What advice do you have for others considering OmniPeek?
I didn't explore much about OmniPeek beyond its basic features. OmniPeek is user-friendly and easy to start working with, especially on the Windows platform. For beginners, it is very easy to handl...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Savvius OmniPeek
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy
Find out what your peers are saying about New Relic vs. OmniPeek and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.