New Relic vs OmniPeek comparison

New Relic and BlueCat are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while BlueCat is ranked #38 with an average rating of 8.0. New Relic holds a 3.8% mindshare in APM, compared to BlueCat’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of BlueCat users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

OmniPeek

Read 8 OmniPeek reviews

2,952 Views
1,387 Comparison Views

100% willing to recommend

New Relic

OmniPeek

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OmniPeek and New Relic are tools in network and application performance management. New Relic holds the upper hand in complex, large-scale environments due to its detailed data analysis and scalability.

Features: OmniPeek offers real-time packet capture, protocol analysis, and straightforward troubleshooting. New Relic provides performance metrics tracking, detailed telemetry, and error analysis.

Room for Improvement: OmniPeek needs better integration with third-party tools and a user-friendly interface. New Relic could improve dashboard customization and pricing flexibility.

Ease of Deployment and Customer Service: OmniPeek has simple deployment but mixed customer service feedback. New Relic’s deployment complexity is offset by efficiency in large-scale setups and better customer support.

Pricing and ROI: OmniPeek is more affordable with quicker ROI but has high setup costs. New Relic’s higher cost is justified by its advanced features and long-term ROI.

To learn more, read our detailed New Relic vs. OmniPeek Report (Updated: April 2026).

Buyer's Guide

New Relic vs. OmniPeek

April 2026

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Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

OmniPeek

Ranking in Application Performance Monitoring (APM) and Observability

38th

Ranking in Network Monitoring Software

45th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of OmniPeek is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OmniPeek	0.6%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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AjayKumar19

Senior Software Engineer at Microchip Technology Inc.

Helps analyze network packets effectively and saves time for testers

I have utilized the packet capturing capabilities in OmniPeek. Using the Alpha sniffer and hardware-supported network devices, we can perform sniffer capturing for Wi-Fi wireless packets and router packets. The interface allows us to capture packets and observe connection establishment, data transfer, and the downloading and uploading of packets, such as TCP and UDP packets. The software works for both wireless and wired connections, including Ethernet. As a wireless test engineer in the wireless industry, the features of OmniPeek help me monitor network activity. While there are alternatives such as Wireshark, OmniPeek supports Windows and is particularly helpful for testers, especially for device certification validation. This software enables packet analysis to verify protocol compliance and identify issues. For developers, packet captures from OmniPeek assist in understanding and debugging issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features in New Relic include its numerous API integrations and a good source of support."

"It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting."

"We are able to drill down and see what is going on in the system."

"The most valuable feature of New Relic is its ease of use."

"I don’t see us being able to operate without New Relic."

"We chose New Relic because it has all the attributes which we are using to monitor the health of servers."

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

More New Relic pros

"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."

"It's a solid piece of software. It's stable."

"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."

"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."

"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."

"OmniPeek is a good product, but you should know its purpose for your organization."

"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."

"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."

More OmniPeek pros

Cons

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially."

"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."

"Compared to their competitors, they are missing some features at the moment."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. Pricing should be revised"

"One major issue for me with New Relic is data privacy."

More New Relic cons

"I don't see a clear roadmap in the future for improving this software."

"I would like to see the tool work in an open environment the same as how it does in a closed environment."

"Sometimes setting up the filters for the product is difficult, and I can't quickly sharpen them from the home screen."

"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."

"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do."

"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."

"Making it more clear on how to configure the filters, or really automating them, would be an improvement."

More OmniPeek cons

Pricing and Cost Advice

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"Because of budget, we are not using the mobile app part of this tool."

"Pricing is better with New Relic APM than Dynatrace."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

"There are different types of licenses available."

"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."

"The pricing for this solution could be improved, as it is a very expensive product."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Comms Service Provider

13%

Manufacturing Company

10%

Educational Organization

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	78

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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What needs improvement with OmniPeek?

There isn't anything specific that needs improvement in OmniPeek, as it performs better than Wireshark for our requirements. However, OmniPeek could benefit from supporting different platforms. Pla...

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What is your primary use case for OmniPeek?

I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for wireless 802.11 Wi-Fi packets, sniffer, and analysis. My experience with OmniPee...

See all answers

What advice do you have for others considering OmniPeek?

I didn't explore much about OmniPeek beyond its basic features. OmniPeek is user-friendly and easy to start working with, especially on the Windows platform. For beginners, it is very easy to handl...

See all answers

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Compared 2% of the time

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Compared 6% of the time

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Compared 6% of the time

Alluvio AppResponse vs OmniPeek

Compared 6% of the time

LiveNX vs OmniPeek

Compared 5% of the time

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Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

OmniPeek

April 2026

Download OmniPeek product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Savvius OmniPeek

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OmniPeek enables effective network monitoring by offering packet capturing capabilities for Wi-Fi and routers, providing insights crucial for maintaining network performance and troubleshooting issues.

OmniPeek serves as a pivotal tool for wireless packet analysis, assisting teams with capturing and analyzing Wi-Fi 802.11 packets across standards. It aids in testing WLAN protocols and provides application performance and security analytics, supporting network issue monitoring, protocol analysis, and troubleshooting both on-premises and cloud applications. Real-time analytics integration with LiveNX and expert view functionalities make it a preferred choice for user-friendly network operation, although improvements in platform support, automation, and guidance are sought by users.

What are OmniPeek's key features?

Packet Capturing: Efficiently captures Wi-Fi and router packets for robust network analysis.
Channel-Based Sniffing: Monitors DFS and non-DFS transitions, vital for network stability.
Real-Time Analytics: Integrates with LiveNX for live data insights.
Custom Color Coding: Enhances packet visibility for easier analysis.
Expert View: Offers in-depth troubleshooting capabilities.

What benefits should users consider?

Ease of Use: Simple interface enhances usability and efficiency.
Protocol Compliance: Verifies protocols for reliable network operations.
Application Performance Monitoring: Ensures optimal application functionality.
Voice Quality Checks: Maintains high communication standards.

OmniPeek is implemented across sectors that require precise wireless packet analysis. It's crucial for testing WLAN protocols, validating IP blocks, and ensuring network performance during enterprise-level authentications and internet egress, offering organizations user-friendly solutions for comprehensive WLAN monitoring.

BlueCat

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

Buyer's Guide

New Relic vs. OmniPeek

April 2026

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