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New Relic vs OmniPeek comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
6th
Ranking in Network Monitoring Software
18th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
IT Infrastructure Monitoring (12th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (5th)
OmniPeek
Ranking in Application Performance Monitoring (APM) and Observability
41st
Ranking in Network Monitoring Software
47th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.1%, down from 9.4% compared to the previous year. The mindshare of OmniPeek is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Vinal-Patel - PeerSpot reviewer
Real-time analytics and alerts improve application performance and network operations
OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless. Its real-time analytics, integrated with LiveNX ( /products/liveaction-livenx-reviews ), allow me to monitor business-critical applications and set up alerts for application performance issues. This centralized dashboard and alert system is highly valuable for maintaining network operations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The most valuable features of New Relic are the reports and ease of use."
"The product's initial setup phase was very easy."
"The VPN is one of the solution's most valuable features for us."
"It has a simple initial setup."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."
"It's a solid piece of software. It's stable."
"The most valuable feature is OmniPeek is user-friendly."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
 

Cons

"It is a serious tool and requires a lot of time invested in order to understand how it works."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"I haven't come across any features that are lacking."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"The solution's automation has room for improvement."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"I don't see a clear roadmap in the future for improving this software."
 

Pricing and Cost Advice

"The pricing and licensing are too high."
"We're paying for the New Relic APM license annually."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"This is an expensive product."
"We feel it's a little bit pricey."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"Because of budget, we are not using the mobile app part of this tool."
"There are different types of licenses available."
"The pricing for this solution could be improved, as it is a very expensive product."
"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
6%
Computer Software Company
13%
Educational Organization
10%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What needs improvement with OmniPeek?
Centralized management of configurations needs improvement. Managing configurations for multiple sites individually is time-consuming; I should be able to push changes from a centralized portal. Ad...
What is your primary use case for OmniPeek?
I use OmniPeek ( /products/omnipeek-reviews ) for several use cases. Firstly, I use it for application performance, especially during acquisitions within my company, where applications are hosted a...
What advice do you have for others considering OmniPeek?
I recommend OmniPeek, especially if integrating with LiveNX for improved performance and security analytics. I would rate OmniPeek as an eight out of ten.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Savvius OmniPeek
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy
Find out what your peers are saying about New Relic vs. OmniPeek and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.