New Relic vs OmniPeek comparison

New Relic and BlueCat are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while BlueCat is ranked #38 with an average rating of 8.0. New Relic holds a 3.8% mindshare in APM, compared to BlueCat’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of BlueCat users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

OmniPeek

Read 8 OmniPeek reviews

4,022 Views
2,011 Comparison Views

100% willing to recommend

New Relic

OmniPeek

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

OmniPeek and New Relic are competing in the network and application performance monitoring category. New Relic seems to have the upper hand with its comprehensive feature set.

Features: OmniPeek offers deep packet inspection, real-time network analysis, and efficient packet capturing for both wired and wireless networks. New Relic provides robust application performance monitoring, end-to-end tracing of transactions, and integration capabilities across various platforms.

Room for Improvement: OmniPeek could enhance its user interface for easier navigation, offer more advanced analytics, and improve integration with third-party systems. New Relic may benefit from offering more competitive pricing, enhancing its learning curve for new users, and providing more customization options for dashboards.

Ease of Deployment and Customer Service: New Relic is known for a straightforward deployment process along with comprehensive customer support, which simplifies integration into complex systems. OmniPeek's deployment is specialized and might require network configuration expertise, restricting ease of use for those with limited technical knowledge.

Pricing and ROI: OmniPeek offers a competitive pricing model that provides strong ROI for network-focused monitoring solutions. New Relic, while pricier, delivers increased ROI through its expansive features that support diverse IT environments, appealing to businesses seeking an all-encompassing monitoring solution.

To learn more, read our detailed New Relic vs. OmniPeek Report (Updated: August 2026).

Buyer's Guide

New Relic vs. OmniPeek

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

OmniPeek

Ranking in Application Performance Monitoring (APM) and Observability

38th

Ranking in Network Monitoring Software

49th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of OmniPeek is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OmniPeek	0.7%
Other	95.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Vinal-Patel

Network Architect, internally known as Network Transformation Lead at a pharma/biotech company with 10,001+ employees

Real-time analytics and alerts improve application performance and network operations

OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless. Its real-time analytics, integrated with LiveNX, allow me to monitor business-critical applications and set up alerts for application performance issues. This centralized dashboard and alert system is highly valuable for maintaining network operations.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It supports our Black Friday week, when our requests increase about 500 percent."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

"New Relic is now the leader in efficiency improvement."

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

"The monitoring so far has been good and we are happy with it."

"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."

"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."

"The solution is quite stable."

More New Relic pros

"OmniPeek shows the entire packet flow and structure, particularly in security-related scenarios, whereas Wireshark sometimes fails to capture all packets."

"OmniPeek is a good product, but you should know its purpose for your organization."

"The most valuable feature is OmniPeek is user-friendly."

"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."

"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."

"This is a good product; I would recommend and encourage people to use it because it has helped me a lot in the field."

"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."

"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."

More OmniPeek pros

Cons

"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"The connectivity between legacy and newer cloud applications is not great."

"New Relic is priced on the higher side."

"Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. Pricing should be revised"

"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."

"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"Integration with Azure websites as well as Azure cloud services."

More New Relic cons

"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."

"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."

"I would like to see the tool work in an open environment the same as how it does in a closed environment."

"Sometimes setting up the filters for the product is difficult, and I can't quickly sharpen them from the home screen."

"I don't see a clear roadmap in the future for improving this software."

"The solution's automation has room for improvement."

"Making it more clear on how to configure the filters, or really automating them, would be an improvement."

"Centralized management of configurations needs improvement."

More OmniPeek cons

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The price depends on how many agents you want."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"It would be nice if we could buy it annually instead of monthly."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The solution is cheap, but prices can go up when users grow."

"The price was one of the reasons we chose this solution."

More New Relic pricing and cost advice

"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."

"The pricing for this solution could be improved, as it is a very expensive product."

"There are different types of licenses available."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Comms Service Provider

13%

Manufacturing Company

10%

Healthcare Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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What needs improvement with OmniPeek?

There isn't anything specific that needs improvement in OmniPeek, as it performs better than Wireshark for our requirements. However, OmniPeek could benefit from supporting different platforms. Pla...

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What is your primary use case for OmniPeek?

I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for wireless 802.11 Wi-Fi packets, sniffer, and analysis. My experience with OmniPee...

See all answers

What advice do you have for others considering OmniPeek?

I didn't explore much about OmniPeek beyond its basic features. OmniPeek is user-friendly and easy to start working with, especially on the Windows platform. For beginners, it is very easy to handl...

See all answers

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Product Reports

Buyer's Guide

New Relic

July 2026

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Buyer's Guide

OmniPeek

July 2026

Download OmniPeek product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Savvius OmniPeek

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OmniPeek enables effective network monitoring by offering packet capturing capabilities for Wi-Fi and routers, providing insights crucial for maintaining network performance and troubleshooting issues.

OmniPeek serves as a pivotal tool for wireless packet analysis, assisting teams with capturing and analyzing Wi-Fi 802.11 packets across standards. It aids in testing WLAN protocols and provides application performance and security analytics, supporting network issue monitoring, protocol analysis, and troubleshooting both on-premises and cloud applications. Real-time analytics integration with LiveNX and expert view functionalities make it a preferred choice for user-friendly network operation, although improvements in platform support, automation, and guidance are sought by users.

What are OmniPeek's key features?

Packet Capturing: Efficiently captures Wi-Fi and router packets for robust network analysis.
Channel-Based Sniffing: Monitors DFS and non-DFS transitions, vital for network stability.
Real-Time Analytics: Integrates with LiveNX for live data insights.
Custom Color Coding: Enhances packet visibility for easier analysis.
Expert View: Offers in-depth troubleshooting capabilities.

What benefits should users consider?

Ease of Use: Simple interface enhances usability and efficiency.
Protocol Compliance: Verifies protocols for reliable network operations.
Application Performance Monitoring: Ensures optimal application functionality.
Voice Quality Checks: Maintains high communication standards.

OmniPeek is implemented across sectors that require precise wireless packet analysis. It's crucial for testing WLAN protocols, validating IP blocks, and ensuring network performance during enterprise-level authentications and internet egress, offering organizations user-friendly solutions for comprehensive WLAN monitoring.

BlueCat

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

Buyer's Guide

New Relic vs. OmniPeek

August 2026

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