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New Relic vs Solarwinds Web Performance Monitor comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
Solarwinds Web Performance ...
Ranking in Application Performance Monitoring (APM) and Observability
36th
Average Rating
10.0
Reviews Sentiment
3.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 5.1% compared to the previous year. The mindshare of Solarwinds Web Performance Monitor is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
Solarwinds Web Performance Monitor0.3%
Other96.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Yaser_Altwailey - PeerSpot reviewer
Network Engineer at General Authority OF ZAKAT & TAX
Reliable monitoring has supported synthetic transactions and improved visibility for government operations
We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic transaction monitoring and data virtualization. I would rate Solarwinds Web Performance Monitor a 10 out of 10 based on our experience.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I can have my developers find bugs and fix them in one-tenth of time they used to take."
"Both developers and operations people can look at the same data, and that’s a great benefit."
"It has given us better insight into the performance of the system, allowing us to prepare things, if necessary."
"The most valuable feature is the ability to receive in-depth information about applications, as it can detect a lot of important information."
"New Relic helps us to improve our team quality and to get our projects done with best practices."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"In several days, we got a great ROI due to an issue in a customer application."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"Everything is functioning well, the interface is intuitive and understandable, easy to read, to access utilization files and reports."
 

Cons

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"It doesn't give us rich process tracing, which is the only complaint I have."
"I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Better error reporting Better ability to drill-down into errors"
"Probably make the query language a little bit easier."
"Solarwinds Web Performance Monitor needs to improve maintenance and support."
 

Pricing and Cost Advice

"The price was one of the reasons we chose this solution."
"I loved this product, but we can no longer afford it, so we dropped it."
"The price depends on how many agents you want."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The pricing is fine."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
What needs improvement with Solarwinds Web Performance Monitor?
Solarwinds Web Performance Monitor needs to improve maintenance and support. There is room for improvement regarding response time.
What is your primary use case for Solarwinds Web Performance Monitor?
I have been a customer of Solarwinds Web Performance Monitor. We operate in the government sector. We have integrated Solarwinds Web Performance Monitor with our Cisco products. We are using Solarw...
What advice do you have for others considering Solarwinds Web Performance Monitor?
We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic tr...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Solarwinds WPM
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
commscope, COCC,
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: September 2026.
915,383 professionals have used our research since 2012.