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New Relic vs Solarwinds Web Performance Monitor comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
Solarwinds Web Performance ...
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
10.0
Reviews Sentiment
3.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of Solarwinds Web Performance Monitor is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.8%
Solarwinds Web Performance Monitor0.4%
Other95.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Yaser_Altwailey - PeerSpot reviewer
Network Engineer at General Authority OF ZAKAT & TAX
Reliable monitoring has supported synthetic transactions and improved visibility for government operations
We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic transaction monitoring and data virtualization. I would rate Solarwinds Web Performance Monitor a 10 out of 10 based on our experience.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We’re able to see real-time sessions come through, talk directly to customers as they’re having issues with the site, and pull up their email addresses to see what issues they have, which makes it crucial for customer support and engineering."
"To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view."
"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."
"This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen."
"New Relic has been in the business for a while, it offers a wide selection to attach a monitoring mobile app, server, and cloud, and if you want to go with just one product, it fits all your needs."
"The most valuable features are the dashboards and tracing."
"The service map feature is very useful."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Everything is functioning well, the interface is intuitive and understandable, easy to read, to access utilization files and reports."
 

Cons

"I have noticed discrepancies between New Relic's documentation and Terraform resources."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"Currently, we don't have a way to send alerts which is a real pain."
"The support could improve because they are not very fast and the information was not very accurate."
"I would like an infrastructure network that provides real-time views, showing the issues."
"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."
"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."
"The mobile application monitoring has been pretty difficult to set up and also quite expensive."
"Solarwinds Web Performance Monitor needs to improve maintenance and support."
 

Pricing and Cost Advice

"We're paying for the New Relic APM license annually."
"This is an expensive product."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"Cost is significant with a lot of extras."
"The price depends on how many agents you want."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"I think the pricing is reasonable."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
What needs improvement with Solarwinds Web Performance Monitor?
Solarwinds Web Performance Monitor needs to improve maintenance and support. There is room for improvement regarding response time.
What is your primary use case for Solarwinds Web Performance Monitor?
I have been a customer of Solarwinds Web Performance Monitor. We operate in the government sector. We have integrated Solarwinds Web Performance Monitor with our Cisco products. We are using Solarw...
What advice do you have for others considering Solarwinds Web Performance Monitor?
We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic tr...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Solarwinds WPM
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
commscope, COCC,
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2026.
910,005 professionals have used our research since 2012.