New Relic vs Solarwinds Web Performance Monitor comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while SolarWinds is ranked #32 with an average rating of 10.0. New Relic holds a 4.0% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

Solarwinds Web Performance ...

Read 1 Solarwinds Web Performance Monitor review

475 Views
466 Comparison Views

100% willing to recommend

New Relic

Solarwinds Web Performance ...

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Executive Summary

We performed a comparison between New Relic and Solarwinds Web Performance Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

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Helped 885,264 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Solarwinds Web Performance ...

Ranking in Application Performance Monitoring (APM) and Observability

32nd

Average Rating

10.0

Reviews Sentiment

3.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of Solarwinds Web Performance Monitor is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
Solarwinds Web Performance Monitor	0.3%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Yaser_Altwailey

Network Engineer at General Authority OF ZAKAT & TAX

Reliable monitoring has supported synthetic transactions and improved visibility for government operations

We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic transaction monitoring and data virtualization. I would rate Solarwinds Web Performance Monitor a 10 out of 10 based on our experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are."

"The database trace was the most useful service, helping us improve performance on our servers by more than 30%."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"The solution makes it very easy to have a holistic view."

"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"New Relic is the right solution in my opinion."

More New Relic pros

"Everything is functioning well, the interface is intuitive and understandable, easy to read, to access utilization files and reports."

Cons

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"The solution only supports the cloud platform and not on-premises."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"Probably make the query language a little bit easier."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"I'd like to see alerting based on custom insight queries."

More New Relic cons

"Solarwinds Web Performance Monitor needs to improve maintenance and support."

Pricing and Cost Advice

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"This is an expensive tool."

"I loved this product, but we can no longer afford it, so we dropped it."

"The price was one of the reasons we chose this solution."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What needs improvement with Solarwinds Web Performance Monitor?

Solarwinds Web Performance Monitor needs to improve maintenance and support. There is room for improvement regarding response time.

See all answers

What is your primary use case for Solarwinds Web Performance Monitor?

I have been a customer of Solarwinds Web Performance Monitor. We operate in the government sector. We have integrated Solarwinds Web Performance Monitor with our Cisco products. We are using Solarw...

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What advice do you have for others considering Solarwinds Web Performance Monitor?

See all answers

Comparisons

Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

SolarWinds Pingdom vs Solarwinds Web Performance Monitor

Compared 39% of the time

Broadcom DX Application Performance Management vs Solarwinds Web Performance Monitor

Compared 19% of the time

InfoVista 5View NetFlow vs Solarwinds Web Performance Monitor

Compared 13% of the time

Uptrends vs Solarwinds Web Performance Monitor

Compared 13% of the time

More Solarwinds Web Performance Monitor Competitors

Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Solarwinds Web Performance Monitor report

Download Solarwinds Web Performance Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Solarwinds WPM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Fast and powerful hosted aggregation, analytics, and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure. Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds Orion platform.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

commscope, COCC,

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

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