New Relic and Splunk ITSI are top competitors in the IT monitoring and intelligence market. Splunk ITSI appears to have the upper hand due to its rich feature set.
Features: Users value New Relic for application performance monitoring, real-time insights, and user-friendly dashboards. Splunk ITSI is acclaimed for advanced anomaly detection, comprehensive service monitoring, and customizable alerts.
Room for Improvement: New Relic needs better alerting flexibility, third-party integration, and enhanced reporting capabilities. Splunk ITSI could improve usability, cost efficiency, and reduce the need for specialized training.
Ease of Deployment and Customer Service: New Relic deployment is straightforward with excellent documentation. Splunk ITSI implementation is smooth but often requires specialized training. New Relic’s customer service is noted for responsiveness and helpfulness, while Splunk ITSI’s customer service could use improvements.
Pricing and ROI: New Relic pricing is more budget-friendly, offering better ROI for small to mid-sized businesses. Splunk ITSI is costly but its advanced features justify the expense for large enterprises.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
The technical support is excellent, and I would rate it at ten.
Splunk is highly scalable, with the ability to expand efficiently.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
New Relic can get pricey for larger organizations.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| Other | 94.2% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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