

PRTG Network Monitor and NinjaOne both compete in the network and IT management category. Based on features, NinjaOne seems to have the upper hand due to its user-friendly remote management and monitoring capabilities.
Features: PRTG Network Monitor provides comprehensive monitoring capabilities, flexible alerting systems, and effective real-time notifications, making it ideal for troubleshooting and preemptive problem resolution. NinjaOne, on the other hand, offers easy-to-use remote management and monitoring tools that enhance endpoint visibility and server management. It also includes continuous product updates and excellent support for remote desktop management.
Room for Improvement: PRTG Network Monitor needs to improve scalability and technical support responsiveness. Its complex interface may overwhelm users, and better integration with third-party solutions along with more intuitive reporting tools is required. NinjaOne, meanwhile, should enhance its mobile interface, expand integration with more third-party tools, and develop more user-friendly reporting and ticketing systems.
Ease of Deployment and Customer Service: PRTG Network Monitor, primarily on-premises, supports hybrid and cloud environments, with users finding it easy to deploy even in complex IT landscapes. However, customer service receives mixed reviews. In contrast, NinjaOne is praised for straightforward deployment and solid customer service, aligning well with organizations aiming for operational efficiency.
Pricing and ROI: PRTG Network Monitor's new subscription model has raised pricing concerns, although it offers value for large-scale deployments. NinjaOne is seen as reasonably priced for small to midsize businesses, providing substantial ROI through cost-effective features. Both solutions reportedly enable cost efficiencies and downtime prevention.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Time-wise, it is probably saving the service desk a day a week.
We saved money because we were able to consolidate three different tools into one.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
NinjaOne is extremely stable.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
| Product | Mindshare (%) |
|---|---|
| PRTG Network Monitor | 2.9% |
| NinjaOne | 1.1% |
| Other | 96.0% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 19 |
| Large Enterprise | 50 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
What benefits can users expect?
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
PRTG Network Monitor offers seamless network health tracking with flexible alerting and robust scalability. Its real-time monitoring and compatibility across diverse technologies enhance operational efficiency.
PRTG Network Monitor stands out by providing intuitive dashboards and detailed reporting to efficiently monitor network health, significantly reducing manual checks. Its quick setup and comprehensive compatibility cater to diverse environments. The alert system and real-time monitoring enable proactive maintenance, while custom scripting and a broad range of sensors allow for personalized monitoring options. Enhancements are suggested in database management, integration capabilities, Unix support, pricing, application performance, and dashboard customization. Users benefit from enhanced error messaging, flexible licensing, and better training resources.
What are the key features of PRTG Network Monitor?In industries like IT, telecommunications, and healthcare, PRTG Network Monitor is employed for comprehensive monitoring of systems, servers, and networks. It assists in tracking uptime, connectivity, and alerts for potential issues, offering tailored options like monitoring traffic flows and hardware health through custom sensors and scripts.
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