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Notion vs Salesforce Service Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Notion enhances productivity, reduces costs, saves time, and consolidates tools, reducing subscriptions and increasing efficiency by several hours weekly.
Sentiment score
6.5
Salesforce Service Cloud boosts ROI with improved efficiency, productivity, customer satisfaction, and significant KPI advancements, yielding a 135% ROI.
I would say per document, Notion saves at least ten minutes because of easy organization and sharing skills.
Automations Engineer at Ad Up
If we want to search for different things such as Jira or Confluence, it is all present in Notion, which is better for us.
Senior software developer at Simplifyvms
The ROI depends on the context; if I am comparing one application to another, it might be around ten percent, but if it is from manual to a streamlined process, the ROI is much higher—sometimes reaching forty percent for parts return and the first-time fix rate.
Preseales And Solution Head at Tata Consultancy
Salesforce Service Cloud requires significant maintenance effort to see ROI.
Lead Solutions Architect at a financial services firm with 11-50 employees
 

Customer Service

Sentiment score
7.2
Notion's customer service receives mixed reviews, being praised for responsiveness yet criticized for lacking direct and timely support.
Sentiment score
5.6
Salesforce Service Cloud offers praised support but experiences vary; premium support and community engagement improve issue resolution.
Whenever we had an issue, it was very easy to email them, and they were giving us the solution within a few hours.
Senior software developer at Simplifyvms
Customer support is great, effective, and easy to reach.
Project Management Associate at MPost
Customer support for Notion is actually great; they are really responsive.
Head of Product at a educational organization with 201-500 employees
Unless you have premium support, assistance is restricted.
Lead Solutions Architect at a financial services firm with 11-50 employees
Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.
Head Of Information Technology at SAISOFT
 

Scalability Issues

Sentiment score
8.0
Notion is highly scalable, accommodating large datasets and users, though some improvements in performance and pricing are suggested.
Sentiment score
8.1
Salesforce Service Cloud is praised for its robust scalability, easily supporting growth and integrating across enterprise applications.
Notion is heavily scalable, and we did not have a problem with scalability at all.
CEo at CloudPositive
Notion is highly scalable.
Founder at AppCritic
As an organization, when we scale up, the pricing tends to go very high.
Automations Engineer at Ad Up
Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.
Head Of Information Technology at SAISOFT
Nobody can compete with Salesforce Service Cloud's scalability.
Lead Solutions Architect at a financial services firm with 11-50 employees
I would rate scalability highly because it is scalable, and there are always parts or other improvements.
Preseales And Solution Head at Tata Consultancy
 

Stability Issues

Sentiment score
7.0
Notion users experience periodic crashes and downtime under heavy use, though stability is generally rated between six and eight.
Sentiment score
7.9
Salesforce Service Cloud is stable, robust, and reliable, with occasional performance issues, and stability is valued despite its cost.
I encountered a problem once when there was an outage for a couple of days.
Founder at AppCritic
Sometimes, Notion can be slow, especially if there is too much information or during peak times.
Founder at a tech services company with 1-10 employees
Notion does have some glitches at times, such as pages reloading for long durations or databases not updating correctly.
Architect at Nexworld
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
Lead Solutions Architect at a financial services firm with 11-50 employees
 

Room For Improvement

Notion needs improvements in database features, user interface, automation, performance, and customer support to enhance user experience.
Salesforce Service Cloud needs enhancements in integration, functionality, customization, performance, and user-friendly features for better efficiency and usability.
Notion has one big downside: the lack of an offline mode.
Founder at a tech services company with 1-10 employees
It's difficult to determine what information is private.
Founder at AppCritic
I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging.
Project Management Associate at MPost
Salesforce Service Cloud should focus on simplification.
Lead Solutions Architect at a financial services firm with 11-50 employees
Configuring Flows in Salesforce Service Cloud is very difficult.
Assosiate Partner at Autana Business Partners
It could be better in areas such as media; it does not handle media effectively, particularly with pictures and uploads.
CTO at Glenavoo Digital
 

Setup Cost

Notion offers varied pricing, appealing for small businesses but potentially costly for larger teams or selective feature upgrades.
Salesforce Service Cloud is costly, yet negotiable and flexible, ideal for larger enterprises considering infrastructure and staffing savings.
However, inviting additional users can become costly.
Founder at AppCritic
It's affordable and offers community support if I get stuck.
Project Management Associate at MPost
Generally, it is not cheap.
Head of Product at a educational organization with 201-500 employees
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
Application Owner at a government with 1,001-5,000 employees
Salesforce Service Cloud is expensive.
Lead Solutions Architect at a financial services firm with 11-50 employees
Regarding pricing, I would say Salesforce field service is affordable, but the cost is increasing a little bit.
Preseales And Solution Head at Tata Consultancy
 

Valuable Features

Notion offers versatile customization and collaboration features enhancing productivity, project management, and strategic decision-making within a minimal interface.
Salesforce Service Cloud offers robust case management, integration, and customization, enhancing service operations with user-friendly, flexible features.
The most impactful feature for project management is the ability to invite multiple client stakeholders without complication.
Founder at AppCritic
Notion has very strong integration capabilities.
Founder at a tech services company with 1-10 employees
Overall, it adds significant value to our project management by organizing our work efficiently.
Architect at Nexworld
I can easily connect with the customer, have agent AI to directly communicate with them, and customers can create a case without any intervention.
Preseales And Solution Head at Tata Consultancy
Salesforce Service Cloud improved our organization with its mobile capabilities.
Application Owner at a government with 1,001-5,000 employees
Salesforce Service Cloud offers pre-built packages that are best in class.
Lead Solutions Architect at a financial services firm with 11-50 employees
 

Categories and Ranking

Notion
Ranking in Knowledge Management Software
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
Project Management Software (8th), Document Automation Software (2nd), AI IT Support (10th)
Salesforce Service Cloud
Ranking in Knowledge Management Software
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
57
Ranking in other categories
CRM Customer Engagement Centers (1st), Help Desk Software (7th), IT Alerting and Incident Management (6th)
 

Mindshare comparison

As of February 2026, in the Knowledge Management Software category, the mindshare of Notion is 9.3%, up from 8.3% compared to the previous year. The mindshare of Salesforce Service Cloud is 5.0%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software Market Share Distribution
ProductMarket Share (%)
Notion9.3%
Salesforce Service Cloud5.0%
Other85.7%
Knowledge Management Software
 

Featured Reviews

Rusira Sathnindu - PeerSpot reviewer
Automations Engineer at Ad Up
Minimal workspace has organized policies and student records and improves team collaboration
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.
reviewer2688993 - PeerSpot reviewer
Lead Solutions Architect at a financial services firm with 11-50 employees
Leverage top-tier automation capabilities while streamlining complex naming conventions
Salesforce Service Cloud offers pre-built packages that are best in class. The automation capabilities have evolved over time, consolidating previous features into Salesforce flows. However, these work best when everything is within Salesforce Service Cloud and everyone has a license. Without an enterprise MuleSoft license, external interactions complicate automation significantly.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Computer Software Company
10%
University
9%
Comms Service Provider
8%
Financial Services Firm
15%
University
9%
Performing Arts
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

What is your experience regarding pricing and costs for Notion?
My experience with pricing, setup cost, and licensing was fair.
What needs improvement with Notion?
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think i...
What is your primary use case for Notion?
My main use case for Notion when I was using it was for keeping the company's internal documents as well as spreadsheets and databases. All of the company policy documents, including instructions a...
What is your experience regarding pricing and costs for Salesforce Service Cloud?
I do not have any knowledge of the cost regarding Salesforce Service Cloud.
What needs improvement with Salesforce Service Cloud?
I face challenges with Salesforce Service Cloud because it requires and is difficult to customize. It could be better in areas such as media; it does not handle media effectively, particularly with...
What is your primary use case for Salesforce Service Cloud?
I am not a user, partner, reseller, or implementer as we implemented it ourselves. We do SLA management through Salesforce Service Cloud, which is the role of Service Analytics.
 

Also Known As

No data available
Service Cloud
 

Overview

 

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Notion vs. Salesforce Service Cloud and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.