No more typing reviews! Try our Samantha, our new voice AI agent.

Notion vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Notion significantly boosts efficiency and team productivity, consolidating tools and simplifying onboarding, though some users haven't fully assessed benefits.
Sentiment score
6.9
Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.
Notion allows me to build a mind map, and thus it truly saves a lot of time in understanding the structures of the stored content or the data.
AI/ML Developer at a university with 501-1,000 employees
I would say per document, Notion saves at least ten minutes because of easy organization and sharing skills.
Automation Engineer at a tech services company with 1-10 employees
I have seen a return on investment with Notion; it probably cuts our time in half for post-meeting review.
Analyst at a renewables & environment company with 51-200 employees
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Project Manager at a university with 1,001-5,000 employees
 

Customer Service

Sentiment score
5.6
Notion's customer service is generally well-rated, with easy communication and quick resolutions, but some users report mixed experiences.
Sentiment score
6.8
Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.
Customer support is great, effective, and easy to reach.
Project Management Associate at MPost
Customer support for Notion is actually great; they are really responsive.
Head of Product at a educational organization with 201-500 employees
The customer support I receive from Notion is super helpful.
Customer Service Team Lead at Backbone Art
 

Scalability Issues

Sentiment score
7.2
Notion scales well for diverse team sizes, though some face challenges with large datasets and intricate page setups.
Sentiment score
7.4
Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.
It works really well because it can be used across different departments and different teams with everyone having their own dedicated page and subpages within that.
Head of Product at WERULE
Notion's scalability is 10 out of 10.
Head Of Product & Engineering (Cpto) at a real estate/law firm with 11-50 employees
Notion is heavily scalable, and we did not have a problem with scalability at all.
CEo at CloudPositive
Smartsheet is pretty flexible and scalable.
Project Manager at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.6
Notion is generally reliable, though users report occasional crashes, synchronization delays, and challenges with mobile experiences.
Sentiment score
7.9
Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.
Notion is stable; everything is there when I need it to be there.
Analyst at a renewables & environment company with 51-200 employees
I encountered a problem once when there was an outage for a couple of days.
Founder at AppCritic
Sometimes, Notion can be slow, especially if there is too much information or during peak times.
Founder at a tech services company with 1-10 employees
 

Room For Improvement

Notion users demand better offline support, scalability, collaboration, pricing transparency, AI integration, privacy, customization, and improved user interface.
Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.
Notion has one big downside: the lack of an offline mode.
Founder at a tech services company with 1-10 employees
I know from my friend that when the database becomes large, it becomes very slow and laggy.
Automation Engineer at MyDubai.io
I really think that the transcription of the conversation is very important because when you're going to ask a question with AI, you need that more than the resume.
Project Manager, AI, Digital & Innovation at a marketing services firm with 11-50 employees
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
 

Setup Cost

Notion's pricing varies; affordable for basic needs but costly with expansions, requiring strategic investments for full features.
Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.
However, inviting additional users can become costly.
Founder at AppCritic
It's affordable and offers community support if I get stuck.
Project Management Associate at MPost
Generally, it is not cheap.
Head of Product at a educational organization with 201-500 employees
Licensing might be cheaper per user.
Project Manager at a university with 1,001-5,000 employees
 

Valuable Features

Notion excels with flexible databases, collaboration, seamless integrations, real-time editing, and mobile access for efficient project management.
Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.
The most impactful feature for project management is the ability to invite multiple client stakeholders without complication.
Founder at AppCritic
Notion has very strong integration capabilities.
Founder at a tech services company with 1-10 employees
Overall, it adds significant value to our project management by organizing our work efficiently.
Architect at Nexworld
Automation helps by simplifying some manual work, saving time and facilitating communication.
Project Manager at a university with 1,001-5,000 employees
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
Solution Architect at Think People
 

Categories and Ranking

Notion
Ranking in Project Management Software
6th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
33
Ranking in other categories
Knowledge Management Software (2nd), Document Automation Software (2nd), AI IT Support (7th)
Smartsheet
Ranking in Project Management Software
9th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
Project Portfolio Management (5th)
 

Mindshare comparison

As of May 2026, in the Project Management Software category, the mindshare of Notion is 1.5%, down from 2.5% compared to the previous year. The mindshare of Smartsheet is 2.2%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Mindshare Distribution
ProductMindshare (%)
Notion1.5%
Smartsheet2.2%
Other96.3%
Project Management Software
 

Featured Reviews

Rusira Sathnindu - PeerSpot reviewer
Automation Engineer at a tech services company with 1-10 employees
Minimal workspace has organized policies and student records and improves team collaboration
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.
DS
Project Manager at a university with 1,001-5,000 employees
Automation simplifies manual tasks and facilitates team communication
There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.
report
Use our free recommendation engine to learn which Project Management Software solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
10%
Comms Service Provider
10%
University
8%
Manufacturing Company
12%
Government
8%
Financial Services Firm
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise9
Large Enterprise9
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for Notion?
I use the free tier for pricing, setup cost, and licensing.
What needs improvement with Notion?
The experience was mostly a struggle from start to finish, and maybe I need to give it one more try on another task. For me, it was very annoying. I also tried syncing it with my phone since I want...
What is your primary use case for Notion?
I have tried Notion for several months. My main use case for Notion is that I was recommended by my friend to use it for tasks such as to-do lists, task management, productivity boost, and organiza...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What is your experience regarding pricing and costs for Smartsheet?
Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.
What needs improvement with Smartsheet?
Currently, I feel that Smartsheet fulfills all my needs. However, I need to investigate more about the product to identify specific areas for improvement.
 

Comparisons

 

Overview

 

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Notion vs. Smartsheet and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.