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Okta Platform vs SAP Customer Identity and Access Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Platform
Ranking in Customer Identity and Access Management (CIAM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
93
Ranking in other categories
Single Sign-On (SSO) (2nd), Authentication Systems (5th), Privileged Access Management (PAM) (5th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), Access Management (2nd), ZTNA as a Service (3rd), AI IT Support (2nd)
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Platform is 14.8%, up from 11.7% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
Okta Platform14.8%
SAP Customer Identity and Access Management2.1%
Other83.1%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

SumitMundik - PeerSpot reviewer
Lead Admin Systems at a financial services firm with 10,001+ employees
Authentication process improves security with quick and intuitive user interface
The best feature is the speed and execution of Okta Workforce Identity. The moment you click on single sign-on, you immediately get the notification on your mobile phone, then you do the authentication and within a second you get authenticated. The entire customer experience is very good. The user interface is pretty simple, straightforward, and really good. Multi-factor authentication in Okta Workforce Identity is very useful so people who do not have access or are trying to access using just a user ID and password will be completely blocked because of this two-factor authentication. You will get the code, and as your device is authorized in the system, only that device can be used for the authentication purpose. A third person trying to access or hack your data will not be able to do that anymore. Additionally, you don't have to remember your passwords going forward. Previously, every 60 days or 90 days, passwords kept changing. With the two-factor authentication or single sign-on option in Okta Workforce Identity, you don't have to remember it anymore or write down passwords in plain text. If something goes wrong, we have the IAM team which can unlock your account immediately if you have issues.
Srini-Dhanaraj - PeerSpot reviewer
Founder & CEO at imfine.club
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days."
"The most valuable feature is the identity access authentication."
"The provisioning functionality has been the most valuable. This solution has good performance, fast integration and is very responsive."
"Having a single sign-on to all our applications."
"One of the features that I have found to be very valuable is its interoperability and compatibility with all types of resources, whether it's networking, infrastructure, or applications. That is, it is compatible as well as interoperable, as far as the federated authentication is concerned."
"The MFA part is the best. MFA provided most of the security that we were looking at with respect to the second level of authentication. Okta Workforce Identity provides a number of options with respect to multifactor authentication, such as the app, phone call, and text. These options provide different ways of logging in for users, and they were a lot more than what we needed. This is certainly a very good feature of Okta Workforce Identity."
"Workforce Identity offers a comprehensive access management solution with multi-factor authentication, total control, and features like app access management, identity governance, and administration tools such as certification and access request management. These are typically found in identity management solutions, but Okta integrates them seamlessly into its user interface."
"In my opinion, Okta Platform's best features include federation, which is very important, especially when you work with different systems."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
 

Cons

"This solution would be improved by adding biometrics features."
"I think the setup in the beginning can be a bit of a learning curve."
"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"We faced some challenges during the Okta Identity Workforce deployment. Integrating with AWS and other cloud services posed some limitations with federated options. For instance, features like automatic user addition from AWS to the tool were missing, requiring manual intervention. The API is limited compared to the manual configuration possible through the UI."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"The solution should have greater on-premises availability, not just cloud and more package customization in its processing."
"When you are doing basic things, it is straightforward, but if you are going to be doing workflows, other things, or recon and trust, then there is effort involved, and that is where it gets convoluted."
"SSO and MFA for improved end-user experience, and protection against password spray attacks, account password self-service."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
 

Pricing and Cost Advice

"The price of Okta Workforce Identity is reasonable."
"It is costly for large companies."
"The pricing is reasonable."
"It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"The cost per user for this solution is really high and could be reduced."
"Okta has fairly competitive pricing."
"It could be a bit too pricey for small companies. Okta Workforce Identity can add a lot of benefits, but smaller companies may not have a lot of applications that need to be managed by Okta Workforce Identity. In larger organizations, there are more departments, applications, and users to manage. Okta Workforce Identity adds a bit more value to those bigger organizations. In addition to standard licensing fees, there are also additional costs for things"
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
9%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise21
Large Enterprise44
No data available
 

Questions from the Community

What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
 

Also Known As

Okta Customer Identity, Workforce Identity
No data available
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
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