

Omada Identity and Workspace ONE UEM compete in the identity governance and mobile device management categories, respectively. Omada Identity seems to have the upper hand due to its strong identity governance features and competitive pricing.
Features: Omada Identity is known for its robust identity governance, automatic provisioning, reconciliation, and lifecycle management. It is flexible and highly customizable, perfect for Microsoft-based environments with a focus on role-based access control and self-service. Workspace ONE UEM offers standout features in mobile device management, secure email gateways, and remote management, delivering a consistent user experience across various platforms.
Room for Improvement: Omada Identity requires improvements in user interface design, flexibility for small devices, clarity in documentation, and API capabilities. Its reporting system could benefit from updates to enhance user-friendliness. Conversely, Workspace ONE UEM needs better integration capabilities, cost-effectiveness, and advanced security functionalities. Its user interface requires more intuitiveness and stability improvements are needed for specific features.
Ease of Deployment and Customer Service: Omada Identity can be deployed on-premises, in the public cloud, or as a hybrid model, though it sometimes faces challenges with technical support response times. Omada maintains strong client relationships with a structured support system. Workspace ONE UEM supports various deployment models and offers average customer service. Users have reported issues with support response times and documentation quality.
Pricing and ROI: Omada Identity offers competitive pricing with a straightforward licensing model, generally resulting in lower maintenance costs and a strong return on investment through reduced help desk tickets. Workspace ONE UEM's pricing is higher, potentially leading to greater cumulative costs due to complex licensing structures. Despite being costly, it provides comprehensive solutions that many businesses find valuable due to centralized and efficient device management.
I have seen a return on investment with Omada Identity in terms of time saved and fewer employees needed.
If we look at one customer where we initially started, they had about four to ten employees working on IGA, and it is now almost half of it.
Omada Identity has definitely helped us save time when provisioning access for various identities.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
Maintenance is necessary, and aside from that, if there are issues with Salesforce cloud, then Omada Identity may go down.
The customer support for Omada Identity is excellent.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
The support side has recently become weaker compared to what it used to be with VMware.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
Omada Identity is a top-growing tool that is booming in the market.
Omada Identity scales very well for our organization.
In terms of stability, I rate Omada Identity a nine out of ten.
We have experienced too many unexpected errors on a daily basis.
Omada Identity is a stable and reliable tool.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The deployment of Omada Identity is complex; the product is not brilliantly documented.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
You can really do it codeless by creating a custom process with the process designer, adding the building blocks of the process designer into the process, and then getting it to work.
The integration with those systems helps my workflow and saves time considerably because I can manage all the accesses and assignments through Omada Identity at once, eliminating the need to add a license through Azure or a mailbox through Exchange.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
| Product | Mindshare (%) |
|---|---|
| Omada Identity | 2.7% |
| Workspace ONE UEM | 1.7% |
| Other | 95.6% |


| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 4 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 22 |
| Large Enterprise | 58 |
Omada Identity offers robust governance, user lifecycle management, and seamless provisioning with Active Directory integration, simplifying access management with a user-friendly, self-service interface.
Omada Identity combines strict governance with easy configuration, offering automation that excels in user lifecycle management. Its integration capabilities with systems like Active Directory provide seamless provisioning. The platform features a user-friendly self-service interface, enabling efficient process design without coding, which simplifies access management. Role-based access control, reporting, and compliance features elevate security and operational efficiency. Omada Identity is adaptable to evolving requirements, ensuring scalability while maintaining ease of use and rapid response in support services.
What are the key features of Omada Identity?Industries implement Omada Identity to streamline identity lifecycles, provisioning, and certification processes. It supports cloud and on-premises environments, enhancing security, governance, and compliance. Automated access reviews and security policy enforcement are critical for managing diverse user groups. Organizations in sectors such as finance, healthcare, and retail leverage these capabilities to ensure smooth operations and safeguard sensitive data.
Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.
Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.
What are the most important features?Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.
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