OpenText 360 for SharePoint vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #20 with an average rating of 8.3, while Pega is ranked #3 with an average rating of 8.3. OpenText holds a 1.2% mindshare in BPM, compared to Pega’s 3.4% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText 360 for SharePoint

Read 17 OpenText 360 for SharePoint reviews

2,072 Views
1,989 Comparison Views

100% willing to recommend

Pega Platform

Read 87 Pega Platform reviews

15,122 Views
6,654 Comparison Views

91% willing to recommend

OpenText 360 for SharePoint

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

OpenText 360 for SharePoint and Pega Platform compete in document management and process automation. Pega has the upper hand due to its extensive feature set and enterprise capabilities.

Features: OpenText 360 for SharePoint offers document management, collaboration, and seamless integration with Microsoft Teams and Office 365. Its robust workflows and customization options are tailored for business needs. Pega Platform focuses on rapid application development, case management, and low-code capabilities, emphasizing integration with APIs and automation for better BPM capabilities.

Room for Improvement: OpenText 360 for SharePoint could benefit from enhanced search technology, better integration capabilities, and additional widgets for third-party tools. Document handling and backup solutions need improvement. Pega needs better UI/UX customization, enhanced integration features, an improved licensing model, and seamless robotic automation integration. Calls for advanced AI capabilities and more accessible low-code features are also noted.

Ease of Deployment and Customer Service: OpenText 360 offers reliable deployment options across On-premises, Public, and Private Cloud environments, with generally high-rated technical support. Pega Platform is available with diverse deployment options but experiences mixed support, with some users noting delays.

Pricing and ROI: OpenText 360 for SharePoint is appreciated for its subscription-based model and reasonable ROI, especially in an on-premises environment. Pega Platform's pricing is considered expensive, particularly for complex licensing and enterprise applications. Despite the cost, it provides high ROI in large-scale implementations.

To learn more, read our detailed OpenText 360 for SharePoint vs. Pega Platform Report (Updated: June 2026).

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.7

OpenText 360 for SharePoint provides excellent ROI, enhances document management, and supports sustained, large-scale operations for long-term use.

Sentiment score

7.0

Pega Platform boosts efficiency and ROI, reduces costs and manual tasks, enhancing customer satisfaction within six months.

It eliminates the challenges associated with handling files on local servers and allows efficient document management.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.

Sasikumar Balachandran

Senior BI Lead at Cognizant

For more quotes and insights, download the OpenText 360 for SharePoint report

I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.

developer at Velagapudi Ramakrishna Siddhartha Engineering College

Pega Platform has helped me save money and is cost-effective.

Venkat Sriram

Quality Assurance Team Lead at HCLSoftware

Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.

BhaveshPatel1

Pega Lead System Architect at a tech services company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Customer Service

Sentiment score

6.5

OpenText 360 for SharePoint's customer service is responsive, but some find support inconsistent and suggest improvements for phone and chat.

Sentiment score

6.6

Pega Platform's support is praised for expertise, but users note delays, costly tiers, and needed improvements in community guidance.

They are very rigid on their policies and terms.

reviewer2796894

Business Lead at a tech vendor with 201-500 employees

I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

For more quotes and insights, download the OpenText 360 for SharePoint report

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I would rate Pega Platform support a ten.

Venkat Sriram

Quality Assurance Team Lead at HCLSoftware

For more quotes and insights, download the Pega Platform report

Scalability Issues

Sentiment score

7.0

OpenText 360 for SharePoint offers flexible scalability, though opinions vary on its effectiveness for larger enterprise needs.

Sentiment score

7.5

Pega Platform efficiently scales in cloud and on-premises environments but requires strategic planning for optimal large-scale performance.

No quotes available

For more quotes and insights, download the OpenText 360 for SharePoint report

Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Stability Issues

Sentiment score

7.2

User opinions on OpenText 360 for SharePoint stability vary, with integration issues noted alongside appreciated reliability and consistency.

Sentiment score

7.6

Pega Platform is stable and reliable but can face occasional issues, especially with new versions and upgrades.

No quotes available

For more quotes and insights, download the OpenText 360 for SharePoint report

No quotes available

For more quotes and insights, download the Pega Platform report

Room For Improvement

Enhancing user-friendliness, integration, performance, support, and simplifying licensing are crucial alongside addressing outages and improving project tracking features.

Users seek improvements in Pega Platform's UI, database integration, AI, scalability, documentation, cost, intuitiveness, and upgrade processes.

If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.

Sasikumar Balachandran

Senior BI Lead at Cognizant

Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.

VINCENTWU

Project Manager at Inventec

The GUI should be improved for better user experience.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

For more quotes and insights, download the OpenText 360 for SharePoint report

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

There are always areas for improvement, which they are addressing in every part of the patch releases.

BhaveshPatel1

Pega Lead System Architect at a tech services company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Setup Cost

OpenText 360 for SharePoint has a complex pricing model with varying satisfaction and potential discounts for enterprise agreements.

Pega Platform offers flexible pricing, providing strong ROI for enterprises, with costs based on user count and deployment model.

Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.

VINCENTWU

Project Manager at Inventec

As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.

Sasikumar Balachandran

Senior BI Lead at Cognizant

For more quotes and insights, download the OpenText 360 for SharePoint report

Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

VenkatSriram

Quality Assurance Team Lead at Value Labs

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

From a licensing perspective, it is higher than the competition.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Valuable Features

OpenText 360 for SharePoint enhances collaboration, customization, and document management with integration, real-time access, and platform independence for efficiency.

Pega Platform offers agile UI, low-code development, and scalability, enhancing process efficiency and supporting enterprise performance.

OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices.

VINCENTWU

Project Manager at Inventec

The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.

Sasikumar Balachandran

Senior BI Lead at Cognizant

For more quotes and insights, download the OpenText 360 for SharePoint report

Pega Platform has positively impacted my organization by providing faster application development than traditional methods.

developer at Velagapudi Ramakrishna Siddhartha Engineering College

For eight hours of work, it automates four hours of work.

Venkat Sriram

Quality Assurance Team Lead at HCLSoftware

Management capabilities such as dashboards.

VenkatSriram

Quality Assurance Team Lead at Value Labs

For more quotes and insights, download the Pega Platform report

Categories and Ranking

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

20th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (5th), Business Orchestration and Automation Technologies (9th), AI Software Development (3rd)

Mindshare comparison

As of June 2026, in the Business Process Management (BPM) category, the mindshare of OpenText 360 for SharePoint is 1.2%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 3.4%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Pega Platform	3.4%
OpenText 360 for SharePoint	1.2%
Other	95.4%

Business Process Management (BPM)

Featured Reviews

Sasikumar Balachandran

Senior BI Lead at Cognizant

Enhancing user experience and data management with effective central repository capabilities

The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently. In future updates, I would want to see widgets available in OpenText 360 for SharePoint to interact with third-party tools. For example, when creating a dashboard, having the ability to embed these directly into SharePoint would be beneficial. Currently, I have to use hyperlinks to access other tools such as Tableau or ClickView. If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful. That is what I envision for the integrator part.

Read full review

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

11%

Construction Company

11%

Comms Service Provider

Financial Services Firm

23%

Manufacturing Company

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	70

Questions from the Community

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...

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What needs improvement with OpenText 360 for SharePoint?

For SharePoint, the user-friendliness needs to be improved. It is not as simple to use as GitHub, which has a very straightforward interface. I would prefer it to become more minimalistic like GitH...

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What is your primary use case for OpenText 360 for SharePoint?

My project manager must be using the search capabilities of OpenText 360 for SharePoint, though I am not certain.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Product Reports

Buyer's Guide

OpenText 360 for SharePoint

June 2026

Download OpenText 360 for SharePoint product report

Buyer's Guide

Pega Platform

June 2026

Download Pega Platform product report

Also Known As

Process 360, Global 360, OpenText Process 360

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText 360 for SharePoint enhances collaboration and document management by offering seamless integration with Microsoft Teams, strong file compatibility, and customizable workflows, supporting real-time access and automation.

OpenText 360 for SharePoint provides an efficient platform for document management and workflow automation through features like metadata retrieval and version control. It offers integration with Microsoft Teams and SAP APIs, enhancing collaboration across industries. While users face challenges with licensing complexity and Office 365 integration, OpenText 360 plays a critical role in digitalizing documents and managing workflows. Despite its strong capabilities, improvements in pricing flexibility and support services are needed to elevate user experience.

What are the key features of OpenText 360 for SharePoint?

Customization: Offers flexible workflows and approval processes.
Integration: Seamless with Microsoft Teams and SAP APIs.
File Compatibility: Supports diverse file formats effortlessly.
Collaboration: Real-time document management and access.
Metadata Retrieval: Enhances document indexing and search.

What benefits should users look for in reviews?

Efficiency: Improved document management and workflow automation.
Security: Robust document retention and audit trail features.
Flexibility: Customizable workflows tailored to business needs.
Scalability: Supports high-volume document processing.
Automation: Simplified invoicing and operations through SAP APIs.

In industries like legal and utilities, OpenText 360 for SharePoint is implemented for its document management capabilities. It integrates with tools like Microsoft Teams to enable efficient workflows and digitalization processes, supporting enterprise document indexing and advanced search functions across sectors.

OpenText

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText 360 for SharePoint vs. Pega Platform

June 2026

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