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OpenText AI Operations Management vs Opsview comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.
Sentiment score
5.5
Opsview improves SLA performance, reduces network disruptions, and optimizes resources with minimal operational effort, enhancing overall efficiency.
 

Customer Service

Sentiment score
5.1
OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.
Sentiment score
7.8
Opsview's support is praised for responsiveness, knowledge, proactive staff, effective communication, and clear implementation assistance, despite occasional concerns.
OpenText goes out to bring the right people to answer any inquiries I have.
Data Platforms Manager at a media company with 5,001-10,000 employees
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
Product Line Manager at a tech consulting company with 11-50 employees
 

Scalability Issues

Sentiment score
7.4
OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.
Sentiment score
7.1
Opsview scales well, with most users easily managing growth and minimal resource-related challenges during expansion.
The stability and scalability depend on architectural considerations and the company's specific situation.
Product Line Manager at a tech consulting company with 11-50 employees
 

Stability Issues

Sentiment score
6.9
OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.
Sentiment score
7.6
Opsview is generally stable and low maintenance, with rare upgrade issues and slowdowns due to MySQL dependence.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
Product Line Manager at a tech consulting company with 11-50 employees
 

Room For Improvement

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.
Opsview requires API upgrades, better graphing, enhanced usability, improved scalability, and refined integrations, while addressing pricing and processing issues.
You need to see the big picture and understand what the customer's pain points are to find the right tuning.
Product Line Manager at a tech consulting company with 11-50 employees
Splunk is more business-friendly due to its prettier interface.
Data Platforms Manager at a media company with 5,001-10,000 employees
Grafana does have features that I think my current solution lacks, such as better performance reporting.
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
 

Setup Cost

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.
Opsview offers competitive pricing with negotiable discounts, comprehensive licensing, and valuable features, recommended for enterprise use.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Data Platforms Manager at a media company with 5,001-10,000 employees
 

Valuable Features

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.
Opsview offers easy configuration, user-friendly GUI, robust alerting, scalability, automation, and integration, enhancing monitoring and incident response.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Data Platforms Manager at a media company with 5,001-10,000 employees
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
Product Line Manager at a tech consulting company with 11-50 employees
Opsview's alerting capabilities are very helpful, and they positively impact our incident response times.
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
 

Categories and Ranking

OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
19th
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
49
Ranking in other categories
Event Monitoring (5th), IT Operations Analytics (5th)
Opsview
Ranking in Cloud Monitoring Software
25th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
25
Ranking in other categories
Network Monitoring Software (43rd), Server Monitoring (20th), IT Infrastructure Monitoring (36th)
 

Mindshare comparison

As of May 2026, in the Cloud Monitoring Software category, the mindshare of OpenText AI Operations Management is 1.0%, up from 0.3% compared to the previous year. The mindshare of Opsview is 2.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
OpenText AI Operations Management1.0%
Opsview2.0%
Other97.0%
Cloud Monitoring Software
 

Featured Reviews

reviewer2060121 - PeerSpot reviewer
Product Line Manager at a tech consulting company with 11-50 employees
Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.
reviewer1898607 - PeerSpot reviewer
Partner Technical Support & Escalation Manager at a tech vendor with 51-200 employees
Real-time dashboards have improved our deployment monitoring and incident response
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we use to assess the effectiveness of Opsview's hybrid IT monitoring. Overall, I am pretty satisfied with Opsview as it is good for what it does. I do not know if Grafana has any other advantages besides better stats, as I am not involved in that side. Based on my experience, I would still recommend Opsview to others as it is good for what it does. I gave this review a rating of 8.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
9%
Construction Company
7%
Outsourcing Company
6%
Computer Software Company
13%
Construction Company
12%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise35
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI...
What is your primary use case for Micro Focus Operations Bridge?
I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...
What needs improvement with Opsview Monitor?
There is always room for improvement, and part of the reason we're looking at Grafana is because there are things it can do that Opsview cannot do as well. Grafana does have features that I think m...
What is your primary use case for Opsview Monitor?
Our primary use case is monitoring our deployments.
What advice do you have for others considering Opsview Monitor?
We are using Opsview ourselves, rather than being a consultant or a reseller. We do not use its auto-discovery feature. We do not utilize its API driven architecture. I do not know what metrics we ...
 

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
Opsview Monitor, Opsview Enterprise
 

Overview

 

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra
IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
Find out what your peers are saying about OpenText AI Operations Management vs. Opsview and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.