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OpenText Intelligence vs SAP Crystal Reports comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Intelligence
Ranking in Reporting
28th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
1
Ranking in other categories
BI (Business Intelligence) Tools (37th), Data Visualization (24th)
SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Reporting category, the mindshare of OpenText Intelligence is 1.5%, up from 0.9% compared to the previous year. The mindshare of SAP Crystal Reports is 2.4%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
SAP Crystal Reports2.4%
OpenText Intelligence1.5%
Other96.1%
Reporting
 

Featured Reviews

it_user220707 - PeerSpot reviewer
Director & Lead Consultant at a consultancy with 51-200 employees
The Briefing Book feature enables measures to be filtered and viewed based on different criteria by end users.
This software is targeted at executive users, not the data analysts who want to slice and dice. The software will not replace your BI tools, but it will sit nicely on top of a BI tool if you want management to have quick and easy access to performance data. Initiative Management Metrics Management – Key Interfaces
Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a comprehensive solution for performance management, and yet it is easy to setup and easy to use, especially in comparison with Oracle, SAS, Hyperion and SAP."
"It is essential for our ERP reporting to function, so the value is very high."
"Creative formula construction is just one of the many tools in Crystal Reports that allows this tool to be so flexible and robust."
"Crystal Reports has a great deal of flexibility in how you display your company data."
"We use SAP Crystal Reports for operational reporting."
"Using SAP Crystal Reports had a strong impact on our organization; it saves significant time by automating routine reporting tasks and reduced manual effort in preparing customer letters and reports."
"If you want a full package of collecting, analyzing and presenting, then this is the package for you."
"I have done incredible, innovative things with Crystal Reports, but only because I knew it so well and could synthesize breakthrough ideas on how to give the customer what they wanted."
"One of the most valuable features is the ability to precisely place data fields and labels on the report canvas either in Design Mode or Preview Mode."
 

Cons

"It needs to have better quality built in reports."
"I would like to be able to summarize formulas."
"It's always been known to crash unexpectedly, so get in the habit of frequent saving."
"When we first started using Crystal Reports 2008, we had multiple stability issues. It seemed like at least once a day (usually more than that), it would crash on us."
"Long, complex, crosstab reports are nearly impossible, and with Crystal it is nearly impossible to work with the raw, row-by-row data."
"I would like to have horizontal paging like crosstabs."
"However, the majority of technical support is in another country which can cause problems scheduling a contact time and can hamper verbal communication."
"In my experience, the level of technical support is not good."
"It needs better integration with Hadoop as well as enhancements for more analytical usage."
 

Pricing and Cost Advice

Information not available
"The cost of licensing can be a significant factor to consider when upgrading or transitioning to a new version of SAP Crystal Reports. It's important to evaluate the benefits and features offered by the new version against the associated costs to ensure it aligns with your organization's needs and budget."
"This product costs a lot of money."
"I feel that SAP Crystal Reports is a reasonably priced product."
"We pay fifteen hundred dollars as licensing fee."
"SAP Crystal Reports is a very expensive solution."
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920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
14%
Outsourcing Company
12%
Comms Service Provider
11%
Insurance Company
8%
Financial Services Firm
15%
Outsourcing Company
11%
Construction Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

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What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Also Known As

OpenText Magellan Analytics Suite, BIRT iHub Visualization Platform, OpenText Actuate Information Hub
No data available
 

Overview

 

Sample Customers

Sasktel, NSBSL
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Microsoft, Salesforce, Plotly and others in Reporting. Updated: October 2026.
920,769 professionals have used our research since 2012.