Pega Platform and Oracle BPM are both major contenders in the BPM category, serving distinct enterprise needs. Based on analysis, Pega appears to have the upper hand in automation capabilities, while Oracle BPM is stronger in system integration.
Features: Pega Platform offers strong case management and cloud capabilities, along with rapid workflow automation. Oracle BPM excels in process modeling aligned with BPMN standards, robust integration with Oracle databases, and comprehensive process documentation.
Room for Improvement: Pega could enhance its cloud features and AI capabilities, and improve pricing and integration options. Oracle BPM needs to refine its user interface, simplify configuration, and address high costs.
Ease of Deployment and Customer Service: Pega supports various deployment models, like on-premises and hybrid cloud, but its support is sometimes slow. Oracle BPM, integrated into the Oracle ecosystem, primarily offers on-premises deployment with responsive support, though licensing can be restrictive.
Pricing and ROI: Pega's high price might deter SMEs, but its features and ROI potential justify it for large enterprises. Similarly priced, Oracle BPM's cost and licensing complexity might be challenging for smaller businesses, though both systems offer impressive ROI by improving process efficiency.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The licensing of Oracle BPM will cost around $50,000 plus.
From a licensing perspective, it is higher than the competition.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
The most valuable features I find in Oracle BPM include a unified process management platform, human workflow management, and process simulation and optimization.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
Management capabilities such as dashboards.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.7% |
| Oracle BPM | 1.7% |
| Other | 94.6% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 8 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 16 |
| Large Enterprise | 69 |
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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