Pega Platform and Oracle BPM compete in the Business Process Management (BPM) category. Pega seems to have the upper hand with its extensive features and adaptability, as users highlight its strong market position and ease of managing changes.
Features: Pega Platform is recognized for its adaptability with features such as case management, seamless integration services, and low-code capabilities, enabling rapid prototyping and deployment. Users find Pega's ability to manage changes easily and robust reporting valuable. Oracle BPM stands out for its process modeling and integration capabilities, particularly its service-oriented architecture and compliance with BPMN 2.0 standards. Its integration feature is frequently praised for business rule support and metrics reporting.
Room for Improvement: Pega Platform users suggest enhancing cloud integration, RPA and AI features, and low-code capabilities, along with updates for its UI and documentation. Oracle BPM is critiqued for high costs, complex configuration, and needing better integration with third-party systems and improved process versioning and user interface updates.
Ease of Deployment and Customer Service: Pega offers flexible deployment options across on-premises, cloud, and hybrid environments but mixed reviews on technical support, with some users experiencing delays. Oracle BPM mainly provides on-premises deployment with generally well-regarded support, though specialized knowledge requirements may be a barrier for some users.
Pricing and ROI: Pega Platform and Oracle BPM are both described as expensive but are seen as offering good ROI through process automation and improved efficiency. Pega offers flexible licensing models tailored to different enterprise sizes. Oracle BPM's licensing in varied deployment scenarios can incur additional costs, especially cloud-related services.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The licensing of Oracle BPM will cost around $50,000 plus.
From a licensing perspective, it is higher than the competition.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
The most valuable features I find in Oracle BPM include a unified process management platform, human workflow management, and process simulation and optimization.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
Management capabilities such as dashboards.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.9% |
| Oracle BPM | 1.6% |
| Other | 94.5% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 8 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 15 |
| Large Enterprise | 69 |
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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