Outreach vs Salesforce Sales Cloud comparison

Outreach and Salesforce are both solutions in the Opportunity Management category. Outreach is ranked #6 with an average rating of 8.1, while Salesforce is ranked #1 with an average rating of 8.2. Outreach holds a 3.6% mindshare in OM, compared to Salesforce’s 9.1% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Outreach

Read 10 Outreach reviews

987 Views
987 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

13,500 Views
2,295 Comparison Views

94% willing to recommend

Outreach

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Salesforce Sales Cloud and Outreach compete in the CRM and sales engagement sector. Salesforce Sales Cloud is advantageous with its extensive CRM capabilities, whereas Outreach is preferred for its advanced sales automation.

Features: Salesforce Sales Cloud provides advanced analytics, sales tracking, and integration capabilities. Outreach enhances sales automation, communication workflows, and sales intelligence. Salesforce Sales Cloud excels in CRM depth, while Outreach is top choice for advanced sales automation.

Room for Improvement: Salesforce Sales Cloud could improve by optimizing its extensive documentation and simplifying its customization process. Additionally, providing more guided tutorials would be beneficial. Outreach could enhance by expanding its CRM functionalities, offering more robust integrations, and improving its analytics dashboard for better data insights.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers flexible deployment and extensive customer support options. Its scalable model suits varying business needs. Outreach provides an intuitive setup process and dedicated customer service, praised for user-friendly onboarding.

Pricing and ROI: Salesforce Sales Cloud involves higher upfront costs but offers significant long-term ROI due to its comprehensive CRM functionalities. Outreach is more cost-effective for businesses needing specialized sales automation, providing quick ROI through streamlined processes. While Salesforce Sales Cloud is pricier, it delivers comprehensive value, whereas Outreach provides faster ROI with lower initial costs.

To learn more, read our detailed Outreach vs. Salesforce Sales Cloud Report (Updated: June 2026).

Buyer's Guide

Outreach vs. Salesforce Sales Cloud

June 2026

Download the complete report

Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Outreach

Ranking in Opportunity Management

6th

Average Rating

8.2

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in Opportunity Management

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (2nd), Sales Force Automation (2nd), Conversation Intelligence Software (2nd)

Mindshare comparison

As of August 2026, in the Opportunity Management category, the mindshare of Outreach is 3.6%, up from 2.2% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.1%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	9.1%
Outreach	3.6%
Other	87.3%

Opportunity Management

Featured Reviews

Evelina Mungai

Digital Marketing Manager at Unilever

Targeted outreach has boosted engagement and improves collaboration across the sales cycle

According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.

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Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Outreach is also very cost-effective compared to Freshsales and other alternatives, and it has helped us achieve our marketing goals and reach out to more customers easily, improving my organization's productivity for the last five years."

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

"Outreach has positively impacted my organization by helping us reduce the sales cycle from nine months to six months, which is very significant."

"Outreach has positively impacted my organization by streamlining how we work individually and allowing us to see what others are doing."

"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."

"Outreach is an essential tool for doing outbound work and speeds up my workflow significantly."

"The best features Outreach offers are the organization of having the tasks for the day lined up and showing activity as far as being able to put down notes and record activity that I have had within Outreach."

"Outreach is very good when engaging with sponsors to understand their expectations."

More Outreach pros

"The reporting is easy and helpful."

"We use Salesforce for every aspect of our business and it improves efficiency and gives us one source of truth when it comes to organizational information."

"It is a good platform that shows consolidation of information for our customer base."

"Suitable for all sizes of organizations."

"Easy to understand and logical GUI."

"It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations."

"It is fast, accurate, I can access it anywhere, I can log calls live while the information is fresh in my mind, and it has really helped expand our customer base."

"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."

More Salesforce Sales Cloud pros

Cons

"Outreach can be improved in several ways. Every now and then, it will have sync issues, especially with voice headsets."

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."

"Outreach can be improved as analytics sometimes feel quite rigid."

"Outreach can be improved by embedding a significant amount of AI and LLM models within the tool itself to fast-track or improve the productivity of sellers reaching out to their audience."

"Outreach crashed, especially when we were making cold calls. The call recordings frequently were not being recorded when they should have been, which was frustrating."

"Outreach can be improved because its AI features are not strong."

"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

More Outreach cons

"The cost of this solution could be improved. It is pricey, although worth it now that they have bumped up default storage amounts."

"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."

"I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages."

"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."

"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."

"With the solution being very vast, they need to prioritize features."

"It could have a more user-friendly interface."

"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"Sales Cloud is quite expensive."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"Sales Cloud is expensive."

"We must pay for the licenses."

"Price-wise, the product does not fall under the category of cheaply priced products."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

15%

Comms Service Provider

University

Outsourcing Company

Construction Company

12%

Financial Services Firm

12%

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

Questions from the Community

What needs improvement with Outreach?

Outreach can be improved by embedding a significant amount of AI and LLM models within the tool itself to fast-track or improve the productivity of sellers reaching out to their audience. The usabi...

See all answers

What is your primary use case for Outreach?

Outreach is primarily used by our BDR, sales, and marketing team for email marketing and email nurtures. We formulate email templates and send automated emailers to our prospects using Outreach. We...

See all answers

What is your experience regarding pricing and costs for Outreach?

I do not have any visibility into pricing, setup cost, and licensing for Outreach. I am an end user.

See all answers

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

See all answers

Comparisons

SalesLoft vs Outreach

Compared 63% of the time

Apollo.io vs Outreach

Compared 19% of the time

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Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

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Product Reports

Buyer's Guide

Outreach

July 2026

Download Outreach product report

Buyer's Guide

Salesforce Sales Cloud

July 2026

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

Outreach specializes in streamlining communications, integrating automation and AI for optimal engagement. It connects with platforms like Salesforce, DiscoverOrg, and Sales Navigator to enhance sales enablement IT stacks and supports application deployment to GCP and AWS.

Outreach is tailored for businesses seeking efficient management of Git workflows and application deployments. Its intuitive interface and integration with tools like Sales Navigator for social selling enhance user experience, although user adaptability may vary due to its complexity. Automation captures real-time meeting data, fostering efficient prospecting through Salesforce and DiscoverOrg integrations. Challenges include processing efficiency with large data sets, mobile app limitations for traveling sales personnel, and the interface's complexity for first-time users. Enhancements in data reporting, such as email engagement metrics and flexible views, would improve user adaptability.

What key features does Outreach offer?

Information Filtering: Efficiently manages sensitive data.
Git Workflow Management: Streamlines software development processes.
Cloud Platforms Deployment: Integrates with AWS and GCP for cloud solutions.
AI and Automation: Enhances engagement with real-time data capture.
Sales Navigator Integration: Boosts social selling strategies.
Analytics: Provides clear data insights for decision making.
Outreach Everywhere Plugin: Facilitates communication with marketing content links.

What benefits and ROI should users look for?

Efficient Engagement: Drive enhanced interactions with AI integration.
Improved Prospecting: Leverage CRM and DiscoverOrg for increased effectiveness.
Enhanced Social Selling: Connect seamlessly with Sales Navigator.
Streamlined Communication: Simplify responses using snippets and plugins.
Data-Driven Decisions: Utilize clear analytics for effective strategies.

Organizations utilize Outreach across sectors such as marketing, sales, and technology, facilitating tasks like UI website development and sales role enablement. It aids teams in setting up sequences, tracking activities, and running campaigns, enabling content creators and marketers to ensure seamless system functionality.

Outreach

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Outreach vs. Salesforce Sales Cloud

June 2026

Free Report: Outreach vs. Salesforce Sales Cloud

Find out what your peers are saying about Outreach vs. Salesforce Sales Cloud and other solutions. Updated: June 2026.

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