

Salesforce Sales Cloud and Outreach compete in the CRM and sales engagement sector. Salesforce Sales Cloud is advantageous with its extensive CRM capabilities, whereas Outreach is preferred for its advanced sales automation.
Features: Salesforce Sales Cloud provides advanced analytics, sales tracking, and integration capabilities. Outreach enhances sales automation, communication workflows, and sales intelligence. Salesforce Sales Cloud excels in CRM depth, while Outreach is top choice for advanced sales automation.
Room for Improvement: Salesforce Sales Cloud could improve by optimizing its extensive documentation and simplifying its customization process. Additionally, providing more guided tutorials would be beneficial. Outreach could enhance by expanding its CRM functionalities, offering more robust integrations, and improving its analytics dashboard for better data insights.
Ease of Deployment and Customer Service: Salesforce Sales Cloud offers flexible deployment and extensive customer support options. Its scalable model suits varying business needs. Outreach provides an intuitive setup process and dedicated customer service, praised for user-friendly onboarding.
Pricing and ROI: Salesforce Sales Cloud involves higher upfront costs but offers significant long-term ROI due to its comprehensive CRM functionalities. Outreach is more cost-effective for businesses needing specialized sales automation, providing quick ROI through streamlined processes. While Salesforce Sales Cloud is pricier, it delivers comprehensive value, whereas Outreach provides faster ROI with lower initial costs.
I have seen a return on investment, having used other solutions such as Apollo, and we switched to Outreach mainly because Apollo did not adequately bridge the integrations between our CRM and call applications.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
We are not just implementing Salesforce Sales Cloud; we need to understand what the customer wants to achieve in 5 to 10 years.
The customer support for Outreach is very unparalleled, supportive, proactive, and great.
We have a very good account manager who assists us with any billing issues.
I have never needed to contact customer support at Outreach directly, which is a good sign.
I wouldn't say you go to Salesforce Sales Cloud for their customer support unless you purchase one of their premier plans, which is additional money.
Support requires a subscription and when taken, the service is pretty nice.
It is definitely scalable, though companies must be careful to manage email domains to avoid deliverability issues.
Outreach's scalability is quite good.
Outreach's scalability is very smooth; if we need more seats, we can easily make that transition.
Salesforce is highly scalable and operates efficiently.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce Sales Cloud's scalability is impressive as it grows easily with my organization's needs.
Outreach crashed, especially when we were making cold calls.
Outreach is stable for us, and we have not faced any issues with downtime or reliability.
I have not encountered any issues with downtime or reliability.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app.
Regarding the needed improvements, especially with the AI features, it would be beneficial if the AI conducted research and provided recommendations for what to write.
Outreach crashed, especially when we were making cold calls.
If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
The price is very affordable and the setup was easy.
I find the pricing, setup cost, and licensing of Outreach to be fair, as we can afford it considering the benefits versus the cost.
I cannot speak in detail about the pricing setup, as I was not involved in the purchasing decision, but I believe each user had individual seats rather than a shared license, allowing us to track individual activity.
Without negotiation, costs can become expensive.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Salesforce Sales Cloud is extremely expensive.
Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle.
The AI analysis is excellent because I can see the insights and highlights of meetings, which I can share with others on the team to help them learn, and the AI enables me to make better decisions about next steps in deals, making it a very important aspect of the tool.
Outreach has positively impacted my organization by enabling me to double the number of contacts I can engage with over calls, thereby allowing me to double my outreach effectively.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
Being able to pull reports in Salesforce Sales Cloud based on any of the fields that we have there and then building logic on those fields saves me time and also gives me visibility into what's going on with my teams across multiple departments, which is very helpful for us.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
| Product | Mindshare (%) |
|---|---|
| Salesforce Sales Cloud | 8.7% |
| Outreach | 3.4% |
| Other | 87.9% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 25 |
| Large Enterprise | 43 |
Outreach specializes in streamlining communications, integrating automation and AI for optimal engagement. It connects with platforms like Salesforce, DiscoverOrg, and Sales Navigator to enhance sales enablement IT stacks and supports application deployment to GCP and AWS.
Outreach is tailored for businesses seeking efficient management of Git workflows and application deployments. Its intuitive interface and integration with tools like Sales Navigator for social selling enhance user experience, although user adaptability may vary due to its complexity. Automation captures real-time meeting data, fostering efficient prospecting through Salesforce and DiscoverOrg integrations. Challenges include processing efficiency with large data sets, mobile app limitations for traveling sales personnel, and the interface's complexity for first-time users. Enhancements in data reporting, such as email engagement metrics and flexible views, would improve user adaptability.
What key features does Outreach offer?Organizations utilize Outreach across sectors such as marketing, sales, and technology, facilitating tasks like UI website development and sales role enablement. It aids teams in setting up sequences, tracking activities, and running campaigns, enabling content creators and marketers to ensure seamless system functionality.
Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.
Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.
What are the most important features?Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.
We monitor all Opportunity Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.