Outreach vs Salesforce Sales Cloud comparison

Outreach and Salesforce are both solutions in the Opportunity Management category. Outreach is ranked #7 with an average rating of 8.7, while Salesforce is ranked #1 with an average rating of 8.2. Outreach holds a 3.7% mindshare in OM, compared to Salesforce’s 8.9% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Outreach

Read 4 Outreach reviews

388 Views
388 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

6,447 Views
967 Comparison Views

94% willing to recommend

Outreach

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Sales Cloud and Outreach compete in the CRM and sales engagement category. While Salesforce offers robust support and competitive pricing, Outreach stands out with feature-rich capabilities, delivering higher perceived value.

Features: Salesforce Sales Cloud includes comprehensive CRM functionalities, customizable dashboards, and integration with third-party applications. Outreach specializes in sales engagement, enhancing email sequencing and automated task management while providing analytics-driven insights.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers a scalable cloud-based deployment with extensive training resources and responsive customer service. Outreach provides quicker deployment with intuitive onboarding and emphasizes personalized support, facilitating rapid implementation.

Pricing and ROI: Salesforce Sales Cloud features a tiered pricing structure with higher initial costs, balanced by extensive features and integration potential for a strong ROI in comprehensive CRM solutions. Outreach offers flexible pricing with lower initial investment, emphasizing cost-effective sales engagement tools for quicker ROI in sales automation.

To learn more, read our detailed Outreach vs. Salesforce Sales Cloud Report (Updated: March 2026).

Buyer's Guide

Outreach vs. Salesforce Sales Cloud

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Outreach

Ranking in Opportunity Management

7th

Average Rating

8.8

Reviews Sentiment

5.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in Opportunity Management

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Mindshare comparison

As of March 2026, in the Opportunity Management category, the mindshare of Outreach is 3.7%, up from 1.9% compared to the previous year. The mindshare of Salesforce Sales Cloud is 8.9%, down from 13.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	8.9%
Outreach	3.7%
Other	87.4%

Opportunity Management

Featured Reviews

Evelina Mungai

Digital Marketing Manager at Unilever

Targeted outreach has boosted engagement and improves collaboration across the sales cycle

According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.

Read full review

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Outreach is very good when engaging with sponsors to understand their expectations."

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

"Outreach is also very cost-effective compared to Freshsales and other alternatives, and it has helped us achieve our marketing goals and reach out to more customers easily, improving my organization's productivity for the last five years."

"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."

"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."

"Salesforce Sales Cloud has positively impacted my organization as the old excuse where a lot of people used to prefer working in Excel has been eliminated; nowadays, we have a system that's built around our business needs, which helps us optimize processes, make processes much shorter, and give us insights into sales cycles and how to improve them."

"The dashboards and dashboard customization are great."

"The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit."

"Suitable for all sizes of organizations."

"The entire organisation is now on the same page, with one source of truth."

"Salesforce provides a lot of tools out of the box like opportunity tracking, automation, and linking between account, contact, and posting."

"The performance is good, and it is easy to use."

More Salesforce Sales Cloud pros

Cons

"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

"Outreach can be improved as analytics sometimes feel quite rigid."

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."

"Backend database is not compatible with all SQL standards."

"The product is not stable when enhancements are done to the cloud."

"In the next release, I would like to see more integration."

"Reporting is still not as strong as it should be."

"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."

"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."

"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"We must pay for the licenses."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"Not the cheapest"

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	26
Large Enterprise	40

Questions from the Community

What needs improvement with Outreach?

Outreach can be improved as analytics sometimes feel quite rigid. Customizing reports is quite difficult, and we often rely on other tools for reporting. The features of Outreach mobile app are sti...

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What is your primary use case for Outreach?

Outreach helps set up sequences and track activities such as notices and whether customers read email messages. It integrates with our CRM, which is Salesforce, and tracks contact name and informat...

See all answers

What is your experience regarding pricing and costs for Outreach?

My experience with pricing, setup cost, and licensing is that the price is very affordable and the setup was easy. The customer support has always been supportive in case we have any questions.

See all answers

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

Comparisons

SalesLoft vs Outreach

Compared 74% of the time

Apollo.io vs Outreach

Compared 13% of the time

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Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 10% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 7% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Campfire Interactive vs Salesforce Sales Cloud

Compared 3% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

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Product Reports

Buyer's Guide

Outreach

March 2026

Download Outreach product report

Buyer's Guide

Salesforce Sales Cloud

February 2026

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

Outreach

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Outreach vs. Salesforce Sales Cloud

March 2026

Free Report: Outreach vs. Salesforce Sales Cloud

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