Try our new research platform with insights from 80,000+ expert users

OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
OutSystems' ROI varies, with rapid development and reduced costs leading to high returns and improved customer experiences.
Sentiment score
6.1
Salesforce improves lead tracking and nurturing, saving time and money while enhancing focus on strategic tasks.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Software Developer Advisor at NTT DATA Services
Time efficiency. Your team can be deployed to work on different modules parallelly and you can really save time up to an enormous level.
Senior Technical Lead at a pharma/biotech company with 1,001-5,000 employees
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
Delivery Manager at a tech company with 51-200 employees
 

Customer Service

Sentiment score
7.0
OutSystems' support is responsive and valued, but specialized assistance and faster issue resolution are needed for some users.
Sentiment score
6.8
Salesforce offers superior technical support with quick resolutions, strong user engagement, and high satisfaction compared to competitors.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
Software Developer Advisor at NTT DATA Services
They do have the customer support ticketing system where you can raise the ticket, decide the priority, and depending upon your priority and urgency, they are going to resolve your problem.
Senior Technical Lead at a pharma/biotech company with 1,001-5,000 employees
There have been no issues with support,
Project Manager at Centre for Content Creation
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
Delivery Manager at a tech company with 51-200 employees
I haven't needed to reach out to customer support because we have an internal team that deals with Salesforce matters, but I believe issues are resolved quite quickly whenever they arise.
Strategic Account Executive at a tech company with 51-200 employees
 

Scalability Issues

Sentiment score
7.3
OutSystems offers scalable, cloud-based architecture, supporting diverse environments for efficient enterprise growth, despite some cost concerns.
Sentiment score
8.1
Salesforce offers seamless scalability and flexibility, supporting various organizational sizes, with integration capabilities and expansion via additional licenses.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
Software Developer Advisor at NTT DATA Services
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
Delivery Manager at a tech company with 51-200 employees
There are no problems with Salesforce's scalability.
data engineer at a energy/utilities company with 10,001+ employees
Salesforce's scalability is great; it can scale to whatever you need, and you just buy more seats.
Manager at PeerSpot
 

Stability Issues

Sentiment score
7.8
OutSystems is highly stable and reliable, handling heavy operations well, despite minor issues under massive user bases.
Sentiment score
8.4
Salesforce is highly regarded for its stability and reliability, with users experiencing minimal disruptions and consistent performance.
I would rate Salesforce's stability high, around ten.
Delivery Manager at a tech company with 51-200 employees
I would say 99% of the time it works well.
Leads Delivery Associate at PeerSpot
In my experience, Salesforce is very stable; there are no downtime or issues.
Manager at PeerSpot
 

Room For Improvement

OutSystems needs to enhance performance, reduce costs, improve support, and refine integration, UI, documentation, and AI capabilities.
Salesforce users seek UI, speed, and integration enhancements, citing complexity, high cost, and customization challenges as major concerns.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
Software Developer Advisor at NTT DATA Services
You have to design your architecture in a very magnificent and decent way so that how you process your data so that load can be easily balanced.
Senior Technical Lead at a pharma/biotech company with 1,001-5,000 employees
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
RPA Engineer at a computer software company with 10,001+ employees
If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped.
data engineer at a energy/utilities company with 10,001+ employees
As a person who knows SQL, it would be very helpful if there were tools that could leverage my SQL knowledge.
Director of Solution Architect Vertica, APJ at OpenText
Being able to move between cases and products more easily would improve the score.
Leads Delivery Associate at PeerSpot
 

Setup Cost

OutSystems is costly for small businesses, but valued for its robust enterprise features compared to competitors.
Salesforce is viewed as costly but competitive, offering extensive functionality, and pricing scales with business size and usage.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
Software Developer Advisor at NTT DATA Services
 

Valuable Features

OutSystems enhances productivity with one-click publishing, visual modeling, seamless integration, and flexible cross-platform support for rapid development.
Salesforce excels with user-friendly interfaces, robust analytics, CRM capabilities, seamless integration, and enhances operational efficiency and communication.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
RPA Engineer at a computer software company with 10,001+ employees
We use integration extensively in OutSystems, which allows us to connect our own internal systems to our newly created system applications.
Project Manager at Centre for Content Creation
OutSystems has a very good learning curve for developers.
Software Developer Advisor at NTT DATA Services
The Salesforce integration with other tools, such as Celonis, is easy to set up and straightforward, allowing for smooth data extraction.
data engineer at a energy/utilities company with 10,001+ employees
Salesforce has positively impacted our organization by allowing us to work collaboratively with other departments in order to keep track of programs so that when a salesperson closes a deal, everything that the delivery manager needs is automatically populated, which then can be linked with our internal campaigns for data management, and within all that, we can keep track of progress linked to the customer sources as well.
Leads Delivery Associate at PeerSpot
The dashboard helps me stay organized because I can see how much more pipeline I need to create to achieve my quota, notifying me if I'm running a bit behind or if I need to increase something.
Strategic Account Executive at a tech company with 51-200 employees
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (4th), Low-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (6th)
Salesforce
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
42
Ranking in other categories
Customer Experience Management (1st)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 5.3%, down 10.2% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 3.3% mindshare, down 5.6% since last year.
Low-Code Development Platforms Market Share Distribution
ProductMarket Share (%)
OutSystems5.3%
Microsoft Power Apps9.0%
Appian5.8%
Other79.9%
Low-Code Development Platforms
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Salesforce3.3%
Genesys Cloud CX3.5%
Qualtrics XM Platform3.0%
Other90.2%
Customer Experience Management
 

Featured Reviews

MA
Software Developer Advisor at NTT DATA Services
OutSystems facilitates rapid application development and effective project management
What I find valuable about OutSystems is that it has a very good learning curve for developers. Within two weeks, we can gain knowledge in OutSystems, and it is very easy to learn. With my background being .NET, OutSystems is straightforward to learn, which is beneficial. Developing applications in OutSystems is good, and the flexibility allowed by OutSystems for application development is excellent compared to my experiences with other low-code technologies, where I've faced some challenges. The clean separation of concerns in the architecture provided by OutSystems is a key benefit compared to other platforms. OutSystems integrates with our existing tech infrastructure and provides flexible integration. If we want to integrate with third-party services, OutSystems has SOAP and RESTful services that allow us to consume external services, integrate with external databases such as SQL or Oracle, and includes integration studio for writing custom .NET code. After developing a .NET component, we can reference it in service studio, creating a reference file that makes integration easy. OutSystems officially supports various integrations and also includes an API discovery tool for consuming and exposing services, providing a lot of information about incoming URLs, similar to how we use Postman.
Sara Shapiro - PeerSpot reviewer
Leads Delivery Associate at PeerSpot
Has improved cross-team collaboration and streamlined case-based workflows
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment. I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.
report
Use our free recommendation engine to learn which Low-Code Development Platforms solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Legal Firm
12%
Financial Services Firm
10%
Energy/Utilities Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise7
Large Enterprise31
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.
What needs improvement with Salesforce?
I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everythin...
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Information Not Available
Find out what your peers are saying about Microsoft, OutSystems, Mendix and others in Low-Code Development Platforms. Updated: January 2026.
881,082 professionals have used our research since 2012.