Pandora FMS and ServiceNow IT Operations Management are significant players in the IT management sector. Both products excel in different areas, with Pandora FMS having an edge in versatile monitoring capabilities and ServiceNow leading with comprehensive integration and automation features.
Features: Pandora FMS offers an intricate alarm system and unified monitoring capabilities suitable for managing servers, network devices, and virtual environments. It supports agent and agentless configurations. ServiceNow IT Operations Management includes extensive automation, event management, and cloud discovery, providing a comprehensive suite that supports various IT operations.
Room for Improvement: Pandora FMS could enhance analytics, specifically improving its user interface in the Linux version, expand cloud deployment capabilities, and enhance its mobile app. It's also beneficial to extend the Community version's scope. ServiceNow could improve Discovery feature functionality, lower pricing for accessibility to small to medium enterprises, and refine user experience, particularly within integrations and automation.
Ease of Deployment and Customer Service: Pandora FMS allows flexible deployment across on-premises and various cloud environments, with strong online communication support. ServiceNow IT Operations Management provides diverse deployment options, including hybrid and public clouds, with robust support via extensive documentation and resources.
Pricing and ROI: Pandora FMS offers competitive pricing, particularly with its open-source edition and straightforward licensing model, making it cost-effective for diverse business needs. ServiceNow is more expensive but offers a premium product with enterprise-level service management features, which are justified by its all-in-one capabilities, though a cost reduction could enhance accessibility.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| Pandora FMS | 0.7% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Pandora FMS is a monitoring as a service (MaaS) solution that is ideal for companies with at least 100 or more devices. Instead of multiple, difficult-to-integrate monitoring systems, Pandora FMS is an all-in-one solution that is easy to use. The software is able to untangle complicated technology infrastructures to easily identify the root cause of issues in order to find the most efficient solution. It does so by analyzing everything in your system, from databases and applications to services and desktops, as well as communications.
Pandora FMS Features
Pandora FMS has many valuable key features. Some of the most useful ones include:
Pandora FMS Benefits
There are many benefits to implementing Pandora FMS. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Pandora FMS solution.
PeerSpot user Marc C., Systems Analyst at a university, says, "It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. It is really flexible. It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. It is very mature for a not-so-known product."
Another reviewer, Alexandre J., comments, “What I value most about Pandora FMS is the simplicity of working with it. The speed of locating problems and to be able to solve them quickly, so that it affects our client's network infrastructure as little as possible, is very valuable.
Thanks to Pandora FMS we have everything unified in the same point and it is highly efficient.”
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
