Pega Robotic Process Automation vs Vtiger CRM comparison

The compared Pega and Vtiger solutions aren't in the same category. Pega is ranked #20 in RPA , with an average rating of 6.7, and holds a 2.9% mindshare in the category. Vtiger is ranked #31 in CRM , and holds a 1.3% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,327 Views
2,141 Comparison Views

87% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,786 Views
1,465 Comparison Views

100% willing to recommend

Pega Robotic Process Automa...

Vtiger CRM

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and Vtiger CRM based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: January 2026).

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Robotic Process Automa...

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (20th)

Vtiger CRM

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (31st), Help Desk Software (45th), Sales Force Automation (15th)

Mindshare comparison

Pega Robotic Process Automation and Vtiger CRM aren’t in the same category and serve different purposes. Pega Robotic Process Automation is designed for Robotic Process Automation (RPA) and holds a mindshare of 2.9%, up 2.9% compared to last year.
Vtiger CRM, on the other hand, focuses on CRM, holds 1.3% mindshare, up 0.6% since last year.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Pega Robotic Process Automation	2.9%
UiPath Platform	12.9%
Microsoft Power Automate	11.5%
Other	72.7%

Robotic Process Automation (RPA)

CRM Market Share Distribution
Product	Market Share (%)
Vtiger CRM	1.3%
Microsoft Dynamics CRM	2.5%
SAP CRM	2.1%
Other	94.1%

CRM

Featured Reviews

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's automation handling capability has positively impacted the overall automation process in my experience."

"The workflow system is very intuitive."

"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."

"I am impressed with the tool's recording feature."

"It was very smooth and very seamless to create automations."

"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."

"If you want to make any kind of base automation, you can easily code exactly what you want."

"The low-code/no-code development aspect of the solution is great."

More Pega Robotic Process Automation pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."

"The OCR capabilities of the solution could be improved."

"The way integration classes are created could be improved."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

"Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding."

"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."

"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."

"The solution's configuration and settings could be more comprehensive."

More Pega Robotic Process Automation cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"Pega Robotic Process Automation is an expensive solution."

"I would rate the product's pricing a nine out of ten."

"The licensing cost is too high."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I was not involved in licensing and pricing, but it is worth the cost."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"Pega is pretty costly."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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881,733 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

10%

Outsourcing Company

Retailer

25%

Computer Software Company

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

No data available

Questions from the Community

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

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What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

See all answers

What needs improvement with Pega Robotic Process Automation?

See all answers

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Comparisons

UiPath Platform vs Pega Robotic Process Automation

Compared 31% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 30% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

IPsoft 1RPA vs Pega Robotic Process Automation

Compared 7% of the time

WorkFusion vs Pega Robotic Process Automation

Compared 2% of the time

More Pega Robotic Process Automation Competitors

SAP CRM vs Vtiger CRM

Compared 9% of the time

Zoho CRM vs Vtiger CRM

Compared 9% of the time

SugarCRM Platform vs Vtiger CRM

Compared 8% of the time

Odoo vs Vtiger CRM

Compared 8% of the time

IFS Cloud Platform vs Vtiger CRM

Compared 5% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Pega Robotic Process Automation

January 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

CRM

February 2026

Download Vtiger CRM product report

Also Known As

Pega RPA, OpenSpan

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

eBay Enterprise, M&I Bank

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

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