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Pega Robotic Process Automation pros and cons

Vendor: Pega
3.7 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Pega Robotic Process Automation helped cut short the release cycle by almost 40% compared to the previous solution.
The low-code/no-code development aspect is appreciated for its ease of use.
Its mature state and unique elements like control flow line improve debugging efficiency.
The platform efficiently integrates with other systems, showing robust automation handling capability.
Automation using Pega results in a 25 to 30% efficiency increase for routine tasks.

CONS

Integration classes and rule versioning need improvement for better parallel development.
The monitoring tool should be available as a stand-alone feature, separate from the Pega platform.
OCR capabilities and handwritten data recognition accuracy require enhancement.
Initial setup is complex and could be simplified for improved ease of use.
Scalability is limited and needs to be improved to compete with other automation platforms.
 

Pega Robotic Process Automation Pros review quotes

VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Sep 16, 2022
The initial setup is pretty easy and quite fast.
Tej Mirthinti - PeerSpot reviewer
Jul 4, 2022
It was very smooth and very seamless to create automations.
reviewer1380450 - PeerSpot reviewer
Sep 14, 2020
Using the tool actually ends up teaching you about making workflows more efficient.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
VK
Aug 31, 2021
They are leaders in the same industry.
JK
Jun 28, 2020
The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful.
reviewer2100318 - PeerSpot reviewer
Feb 13, 2023
Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow.
reviewer4848291 - PeerSpot reviewer
Aug 8, 2025
In terms of measuring efficiency gains from automating routine compliance tasks in financial services with Pega Robotic Process Automation, automation consistently yields a 25 to 30% efficiency increase.
PrashantKharade - PeerSpot reviewer
Aug 1, 2022
The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP.
Mohammed Tafazal - PeerSpot reviewer
Jan 26, 2020
The most valuable features are the loops to lookup tables to read the data.
MC
Jun 29, 2020
Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow.
 

Pega Robotic Process Automation Cons review quotes

VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Sep 16, 2022
Excel connectors need to be improved as there are a few connectors in Excel areas.
Tej Mirthinti - PeerSpot reviewer
Jul 4, 2022
They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed.
reviewer1380450 - PeerSpot reviewer
Sep 14, 2020
The ease-of-use could be improved.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
VK
Aug 31, 2021
The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.
JK
Jun 28, 2020
Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.
reviewer2100318 - PeerSpot reviewer
Feb 13, 2023
The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things.
reviewer4848291 - PeerSpot reviewer
Aug 8, 2025
Pega Robotic Process Automation using OpenSpan has a very low adoption because it does not provide the flexibility that UiPath or Automation Anywhere offers, which includes more benefits such as the bot manager.
PrashantKharade - PeerSpot reviewer
Aug 1, 2022
What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently.
Mohammed Tafazal - PeerSpot reviewer
Jan 26, 2020
You cannot use a two-dimensional array to read the data.
MC
Jun 29, 2020
I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation.