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Pega Robotic Process Automation pros and cons

Vendor: Pega
3.7 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Pega Robotic Process Automation helped cut short the release cycle by almost 40% compared to the previous solution.
The low-code/no-code development aspect is appreciated for its ease of use.
Its mature state and unique elements like control flow line improve debugging efficiency.
The platform efficiently integrates with other systems, showing robust automation handling capability.
Automation using Pega results in a 25 to 30% efficiency increase for routine tasks.

CONS

Integration classes and rule versioning need improvement for better parallel development.
The monitoring tool should be available as a stand-alone feature, separate from the Pega platform.
OCR capabilities and handwritten data recognition accuracy require enhancement.
Initial setup is complex and could be simplified for improved ease of use.
Scalability is limited and needs to be improved to compete with other automation platforms.
 

Pega Robotic Process Automation Pros review quotes

reviewer1458102 - PeerSpot reviewer
Regional Director at a tech vendor with 10,001+ employees
Sep 25, 2025
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Aug 8, 2025
In terms of measuring efficiency gains from automating routine compliance tasks in financial services with Pega Robotic Process Automation, automation consistently yields a 25 to 30% efficiency increase.
MG
Delivery Manager at Ford Motor Company
May 29, 2023
I am impressed with the tool's recording feature.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Application Development Team Lead at Accenture
Sep 16, 2022
The initial setup is pretty easy and quite fast.
SherifIbrahim - PeerSpot reviewer
Technical Director - CTO Office at EBLA
Jan 31, 2024
The solution's automation handling capability has positively impacted the overall automation process in my experience.
VivekIsukapalli - PeerSpot reviewer
Principal - Low Code at LTIMindtree
Sep 8, 2023
It is a scalable solution.
Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
Sep 19, 2022
Its stability has been good.
PrashantKharade - PeerSpot reviewer
Project manager at a tech services company with 10,001+ employees
Aug 1, 2022
The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP.
Tej Mirthinti - PeerSpot reviewer
Founder at NEARverse Labs
Jul 4, 2022
It was very smooth and very seamless to create automations.
Asvinth Saravanan - PeerSpot reviewer
Technical Project Manager at Standard Chartered Bank
Mar 9, 2023
User-friendly, easy to understand and has many features including the ability to track.
 

Pega Robotic Process Automation Cons review quotes

reviewer1458102 - PeerSpot reviewer
Regional Director at a tech vendor with 10,001+ employees
Sep 25, 2025
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Aug 8, 2025
Pega Robotic Process Automation using OpenSpan has a very low adoption because it does not provide the flexibility that UiPath or Automation Anywhere offers, which includes more benefits such as the bot manager.
MG
Delivery Manager at Ford Motor Company
May 29, 2023
I would like to improve the tool's integration features and stability.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Application Development Team Lead at Accenture
Sep 16, 2022
Excel connectors need to be improved as there are a few connectors in Excel areas.
SherifIbrahim - PeerSpot reviewer
Technical Director - CTO Office at EBLA
Jan 31, 2024
I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements.
VivekIsukapalli - PeerSpot reviewer
Principal - Low Code at LTIMindtree
Sep 8, 2023
In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX.
Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
Sep 19, 2022
The orchestration needs to be better.
PrashantKharade - PeerSpot reviewer
Project manager at a tech services company with 10,001+ employees
Aug 1, 2022
What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently.
Tej Mirthinti - PeerSpot reviewer
Founder at NEARverse Labs
Jul 4, 2022
They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed.
Asvinth Saravanan - PeerSpot reviewer
Technical Project Manager at Standard Chartered Bank
Mar 9, 2023
It's difficult not knowing when alerts will arrive.