Pega Robotic Process Automation vs Tungsten TotalAgility comparison

Why PeerSpot?

Pega and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Pega is ranked #17 with an average rating of 5.0, while Tungsten Automation is ranked #20 with an average rating of 7.0. Pega holds a 1.8% mindshare in RPA, compared to Tungsten Automation’s 1.3% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 90% of Tungsten Automation users who would recommend it.

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and Tungsten TotalAgility based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega Robotic Process Automation vs. Tungsten TotalAgility Report (Updated: September 2026).

Buyer's Guide

Pega Robotic Process Automation vs. Tungsten TotalAgility

September 2026

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of November 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 4.9%, down from 8.9% compared to the previous year. The mindshare of Pega Robotic Process Automation is 1.8%, down from 3.2% compared to the previous year. The mindshare of Tungsten TotalAgility is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	4.9%
Pega Robotic Process Automation	1.8%
Tungsten TotalAgility	1.3%
Other	92.0%

Robotic Process Automation (RPA)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Ross Macadam

Director at iicon ltd

Has faced challenges adapting to evolving capture methods and competitive integrations

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Many of our tasks are automated using AA and due to ease in handling, it becomes the first choice in terms of RPA tool."

"The technical support has been good in my experience. However, you need to use the latest version to get the right level of support. If it is an end-of-life version, you might not get support from Automation Anywhere."

"Recorders and Bot Insights are very valuable features."

"Automation Anywhere helped us to reduce the work time on data operations."

"Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data."

"We did not encounter any stability issues with Automation Anywhere during the time I worked with the solution."

"What Automation Anywhere is offering is amazing from a back-end office accounting standpoint."

"The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized."

More Automation Anywhere pros

"The solution is relatively stable and we find it a good product."

"The good thing about Pega is that it is very flexible and you can do a lot so the capabilities are broad."

"The most valuable aspect for myself was access to the .net framework."

"It helped cut short the release cycle by almost 40% compared to the previous solution."

"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."

"The solution's ability to create adapters quickly is its most valuable feature."

"Pega Robotic Process Automation makes it easy with metrics, robots save time, and handling customer calls became much easier."

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

More Pega Robotic Process Automation pros

"Being able to extract data from documents is great, and the capability of this tool is great as it can replace legacy applications and make everything very easy."

"Some of our clients previously spent about ten dollars per invoice for processing, but after using the Kofax Total Agility, I believe they are spending only about one to four dollars."

"I think Kofax is a good product, and I would definitely recommend it to anyone looking for document extraction or classification, or data extraction from structured and unstructured documents."

"One feature I like is that it makes the matrix easy for an unstructured document."

"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."

"It's not so complex to design what you need to."

"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."

"Kofax is very easy to use, UI-friendly and allows easy data extraction."

More Tungsten TotalAgility pros

Cons

"As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific pers sends an email to the bot's email address."

"Integration with other platforms may prove to be very interesting for us and others."

"The Automation Anywhere University courses have helped us, but it could improve some things, like how the courses are designed."

"The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'"

"Automation Anywhere is troublesome for some people because of the way it is organized."

"Getting the bot design into the developer's hands is taking longer than we initially anticipated."

"I would like a couple more features where I can talk and the line comes up automatically."

"The platform has good capabilities, but it could improve by providing more development options."

More Automation Anywhere cons

"Pega Robotic Process Automation using OpenSpan has a very low adoption because it does not provide the flexibility that UiPath or Automation Anywhere offers, which includes more benefits such as the bot manager."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

"Ease of use could probably be improved."

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform."

"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."

"The orchestration needs to be better."

"I would like to improve the tool's integration features and stability."

More Pega Robotic Process Automation cons

"User interface."

"The initial setup is a bit complex - more than other OCR tools available in the market."

"Kofax TotalAgility is quite vast and complex as a product."

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

"Kofax needs to improve the low-code or citizen developers rather than focusing on other cloud solutions for data extraction."

"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."

"Lacks sufficient inbuilt features."

"Sometimes there isn't enough accuracy when it comes to extracts."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."

"Automation Anywhere's pricing is significantly higher than other RPA solutions."

"It is affordable for us."

"It is subscription-based. They have different schemes. The price depends on how you negotiate with the local partner or local representative in your country."

"Time and monetary savings can range from 20 to 90 percent."

"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."

"Despite being less expensive than UiPath, Automation Anywhere remains cost-prohibitive for many small and medium-sized businesses."

More Automation Anywhere pricing and cost advice

"I would rate the product's pricing a nine out of ten."

"Pega Robotic Process Automation is an expensive solution."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"The licensing cost is too high."

"Pega is pretty costly."

"I was not involved in licensing and pricing, but it is worth the cost."

"Kofax TotalAgility is very expensive."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"The price of this solution is less than some of the competition."

"It is slightly more expensive than other tools."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

14%

Manufacturing Company

13%

Outsourcing Company

13%

Comms Service Provider

Outsourcing Company

14%

Financial Services Firm

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	13

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with Pega Robotic Process Automation?

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially ...

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What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be don...

See all answers

What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer o...

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What needs improvement with Kofax TotalAgility?

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that parti...

See all answers

What is your primary use case for Kofax TotalAgility?

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...

See all answers

What advice do you have for others considering Kofax TotalAgility?

I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this s...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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UiPath Platform vs Pega Robotic Process Automation

Compared 20% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 11% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 8% of the time

WorkFusion vs Pega Robotic Process Automation

Compared 4% of the time

Vtiger CRM vs Pega Robotic Process Automation

Compared 3% of the time

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ABBYY Vantage vs Tungsten TotalAgility

Compared 9% of the time

UiPath IXP vs Tungsten TotalAgility

Compared 6% of the time

Bizagi vs Tungsten TotalAgility

Compared 5% of the time

UiPath Platform vs Tungsten TotalAgility

Compared 5% of the time

ARIS BPA vs Tungsten TotalAgility

Compared 3% of the time

More Tungsten TotalAgility Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Pega Robotic Process Automation

October 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

Tungsten TotalAgility

October 2026

Download Tungsten TotalAgility product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Pega RPA, OpenSpan

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Interactive Demo

Automation Anywhere

Demo not available

Pega

Demo not available

Tungsten Automation

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Pega Robotic Process Automation offers advanced UI capabilities, seamless CRM integration, and a centralized management system, enhancing efficiency with low-code options and cross-platform integration. Its centralized dashboards, scalability, and technical support provide strong foundations for diverse applications.

Pega Robotic Process Automation empowers businesses with its robust workflow systems, allowing seamless integration with CRM platforms and enhancing user experience through low-code/no-code development options. The platform's ability to automate data entry and create rapid adapters boosts functionality, ensuring enterprises can meet diverse demands efficiently. Highly valued for its centralized management and stability, Pega also provides insights into agent performance through Workforce Intelligence. It caters to both attended and unattended bots, significantly eliminating manual steps. Despite its advantages, there is room for improved OCR accuracy, user interface enhancement, cloud service expansion in regions like the Middle East and India, and simplified development tools. Addressing these could help keep pace with industry standards.

What are the key features of Pega Robotic Process Automation?

Advanced UI Capabilities: Offers a user-friendly environment for efficient task management.
CRM Integration: Seamless interaction with CRM systems enhances customer engagement.
Centralized Management: Simplifies overseeing bot operations and workflows.
Low-Code/No-Code Development: Enables fast deployment without extensive coding knowledge.
Workforce Intelligence: Provides insights into employee productivity and performance.

What benefits and ROI can users expect from Pega?

Scalability: Facilitates growth by adapting to expanding business needs.
Stability: Reliable platform ensures smooth operations without disruptions.
Technical Support: Comprehensive support services to resolve user queries.
Improved Efficiency: Automates repetitive tasks, reducing manual effort significantly.

Pega Robotic Process Automation finds applications across telecom, banking, insurance, and aviation sectors for operations like fraud detection, compliance checks, and task management. It boosts efficiency in activities such as dual data entry, customer data integration, and process mining. Its adaptability allows for HR and financial workflow automation, integration with mainframe systems, and development of mobile applications.

Pega

Tungsten TotalAgility is known for its effective integration capabilities, offering diverse deployment options, automation, and a user-friendly interface. It assists in business process management across industries, providing robust security and cloud features.

Tungsten TotalAgility focuses on streamlining workflows through automation, low-code environments, and machine learning for data extraction. Its adaptability allows for transformation without extensive customization. Though effective in many areas, there's a need for improved OCR accuracy, especially with handwritten documents and Arabic text. Users seek enhancements in low-code development, better integration, and pricing adjustments. There are also calls for improved support, learning tools, and file storage integration. Despite these areas for improvement, its integration with services like IBM Content Manager and SharePoint broadens its business applications, particularly in automation of accounts payable and invoice processing workflows.

What are Tungsten TotalAgility's key features?

Automation: Simplifies workflows and processes across departments.
Integration: Connects seamlessly with other systems like IBM Content Manager.
Low-Code Environment: Enables rapid deployment and scalability.
OCR Capabilities: Manages invoice and document processing efficiently.
Machine Learning: Enhances data extraction accuracy for structured and unstructured data.
Security: Offers robust cloud and security features for data protection.

What benefits and ROI can users expect?

Cost Efficiency: Reduces expenses through automation of repetitive tasks.
Enhanced Productivity: Streamlines operations, allowing focus on core activities.
Scalability: Supports business growth with flexible deployment options.
Data Accuracy: Improves information quality with advanced machine learning.
Integration Advantage: Expands capabilities by connecting with existing systems.

Tungsten TotalAgility is used in industries like finance and insurance, where it automates payment processing and document management. It's employed for capturing data through PDFs and emails, proving valuable for businesses that require efficient data handling and processing in their workflows.

Tungsten Automation

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

eBay Enterprise, M&I Bank

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

Pega Robotic Process Automation vs. Tungsten TotalAgility

September 2026

Free Report: Pega Robotic Process Automation vs. Tungsten TotalAgility

Find out what your peers are saying about Pega Robotic Process Automation vs. Tungsten TotalAgility and other solutions. Updated: September 2026.

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