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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Kofax TotalAgility offers comprehensive OCR capabilities, enhancing data extraction from documents and unstructured content.
It integrates robustly with other solutions while providing valuable API calls and minimal coding features.
The automation and low to no code development aspects are highly appreciated for improving billing processes and operational efficiency.
AI-powered features significantly boost accuracy in OCR and ICR, aligning with modern AI trends for better performance.
Its capacity for handling BPM, case management, and capture functionalities within a single package is a key strength.

CONS

Tungsten TotalAgility needs to improve its low-code capabilities and make the process more straightforward for users.
The pricing for Tungsten TotalAgility, especially the cloud version, could be more competitive.
Tungsten TotalAgility lacks sufficient inbuilt features and could benefit from improved communication with ECMs or other file storage systems.
More connectors to different systems would enhance the value of Tungsten TotalAgility.
Technical support for Tungsten TotalAgility is adequate but requires significant improvements.
 

Tungsten TotalAgility Pros review quotes

it_user740451 - PeerSpot reviewer
Senior Technical Consultant - Financial Services at a tech services company with 10,001+ employees
Sep 20, 2017
We have automated more than five business process using this tool.
VM
Kofax KTA Tech Lead Consultant at a tech services company with 10,001+ employees
Sep 24, 2017
Most customers benefit from multichannel capture, business processes, along with image processing capabilities, and centralized administration and reporting.
it_user760188 - PeerSpot reviewer
Professional Service Team at VISNIKO
Oct 30, 2017
Since it provides both Capture and BPM on a single platform, it stands on its own in the business process improvement space.
Learn what your peers think about Tungsten TotalAgility. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
reviewer1762548 - PeerSpot reviewer
ESM consultant/ Kofax developer at a tech services company with 11-50 employees
Jan 17, 2022
Now it has an OCR, optical character recognition, engine where it can extract data from the document.
reviewer1915596 - PeerSpot reviewer
Technical lead
Jul 18, 2022
Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good.
BB
Kofex analyst at Tata consultancy services
Jul 18, 2022
Kofax TotalAgility is a great design tool for reading handwritten invoices.
DS
Technical Consultant
Jul 19, 2022
Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features.
AJ
Solution Developer at Self employeed
Jul 20, 2022
It's not so complex to design what you need to.
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS
Jul 21, 2022
One feature I like is that it makes the matrix easy for an unstructured document.
Kabilan Karuna - PeerSpot reviewer
Senior Software Engineer at a tech services company with 5,001-10,000 employees
Jul 21, 2022
Kofax is very easy to use, UI-friendly and allows easy data extraction.
 

Tungsten TotalAgility Cons review quotes

it_user740451 - PeerSpot reviewer
Senior Technical Consultant - Financial Services at a tech services company with 10,001+ employees
Sep 20, 2017
Customer service was very poor.
VM
Kofax KTA Tech Lead Consultant at a tech services company with 10,001+ employees
Sep 24, 2017
User interface.
it_user760188 - PeerSpot reviewer
Professional Service Team at VISNIKO
Oct 30, 2017
Even though it has good documentation, key things are not being noted perfectly.
Learn what your peers think about Tungsten TotalAgility. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
reviewer1762548 - PeerSpot reviewer
ESM consultant/ Kofax developer at a tech services company with 11-50 employees
Jan 17, 2022
Sometimes there isn't enough accuracy when it comes to extracts.
reviewer1915596 - PeerSpot reviewer
Technical lead
Jul 18, 2022
Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code.
BB
Kofex analyst at Tata consultancy services
Jul 18, 2022
There needs to be more accessible certification and better pricing.
DS
Technical Consultant
Jul 19, 2022
It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize.
AJ
Solution Developer at Self employeed
Jul 20, 2022
Table line item extraction is not possible through Quick Capture.
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS
Jul 21, 2022
The Transformation Designer of KTA can be made better.
Kabilan Karuna - PeerSpot reviewer
Senior Software Engineer at a tech services company with 5,001-10,000 employees
Jul 21, 2022
Kofax should improve its handwritten extractions.