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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Kofax TotalAgility offers comprehensive OCR capabilities, enhancing data extraction from documents and unstructured content.
It integrates robustly with other solutions while providing valuable API calls and minimal coding features.
The automation and low to no code development aspects are highly appreciated for improving billing processes and operational efficiency.
AI-powered features significantly boost accuracy in OCR and ICR, aligning with modern AI trends for better performance.
Its capacity for handling BPM, case management, and capture functionalities within a single package is a key strength.

CONS

Tungsten TotalAgility needs to improve its low-code capabilities and make the process more straightforward for users.
The pricing for Tungsten TotalAgility, especially the cloud version, could be more competitive.
Tungsten TotalAgility lacks sufficient inbuilt features and could benefit from improved communication with ECMs or other file storage systems.
More connectors to different systems would enhance the value of Tungsten TotalAgility.
Technical support for Tungsten TotalAgility is adequate but requires significant improvements.
 

Tungsten TotalAgility Pros review quotes

Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Sep 30, 2025
The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR.
PrashanthR - PeerSpot reviewer
Lead Software Engineer at a financial services firm with 10,001+ employees
Aug 1, 2022
Great with recognition providing a high level of confidence.
Mahmoud Alyabroudi - PeerSpot reviewer
Solutions Architect at DEWA
Feb 5, 2024
The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.
Learn what your peers think about Tungsten TotalAgility. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,834 professionals have used our research since 2012.
Mohit-Jain - PeerSpot reviewer
Senior Software engeneer at a financial services firm with 10,001+ employees
Jul 22, 2022
It is a very user-friendly tool in the market with a complete package of BPM, case management, and capture capabilities.
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS
Jul 21, 2022
One feature I like is that it makes the matrix easy for an unstructured document.
DS
Technical Consultant
Jul 19, 2022
Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features.
Orville K Walker - PeerSpot reviewer
Software Integrator / Project Manager at a university with 5,001-10,000 employees
May 24, 2023
The tool is low code which saves you from a developer.
Emerson Santos - PeerSpot reviewer
Co-Founder | CTO at Fourcicle
Aug 1, 2022
It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices.
Joel McMillan - PeerSpot reviewer
Systems Administrator at BAE Systems
Jul 22, 2022
The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development.
reviewer1921761 - PeerSpot reviewer
Vice president at a financial services firm with 10,001+ employees
Jul 21, 2022
Data extraction and auto-classification are great features.
 

Tungsten TotalAgility Cons review quotes

Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Sep 30, 2025
They never stressed the lifecycle document management aspects of regulated processes effectively, which I think possibly represents a weakness.
PrashanthR - PeerSpot reviewer
Lead Software Engineer at a financial services firm with 10,001+ employees
Aug 1, 2022
Lacks sufficient inbuilt features.
Mahmoud Alyabroudi - PeerSpot reviewer
Solutions Architect at DEWA
Feb 5, 2024
The product's console version is old. It should also improve its forum.
Learn what your peers think about Tungsten TotalAgility. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,834 professionals have used our research since 2012.
Mohit-Jain - PeerSpot reviewer
Senior Software engeneer at a financial services firm with 10,001+ employees
Jul 22, 2022
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement.
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS
Jul 21, 2022
The Transformation Designer of KTA can be made better.
DS
Technical Consultant
Jul 19, 2022
It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize.
Orville K Walker - PeerSpot reviewer
Software Integrator / Project Manager at a university with 5,001-10,000 employees
May 24, 2023
It would be nice if the tool has more connectors to different systems. It is an expensive solution.
Emerson Santos - PeerSpot reviewer
Co-Founder | CTO at Fourcicle
Aug 1, 2022
TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available.
Joel McMillan - PeerSpot reviewer
Systems Administrator at BAE Systems
Jul 22, 2022
The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product.
reviewer1921761 - PeerSpot reviewer
Vice president at a financial services firm with 10,001+ employees
Jul 21, 2022
Kofax needs to improve the low-code or citizen developers rather than focusing on other cloud solutions for data extraction.