Tungsten TotalAgility and SS&C Blue Prism are competing in the process automation market. Tungsten TotalAgility seems to have the upper hand in ease of deployment and customer satisfaction, whereas SS&C Blue Prism is preferred for its advanced features and comprehensive automation.
Features: Tungsten TotalAgility offers flexibility, customization, and is suited for dynamic environments. It supports dynamic case management, document capture, and integration with multiple systems. SS&C Blue Prism provides strong integration capabilities, advanced automation features like workflow design and condition definition, and robust Java application handling.
Room for Improvement: Tungsten TotalAgility could enhance its user interface for better usability, expand language capabilities for document processing, and improve advanced analytics features. SS&C Blue Prism might benefit from faster deployment strategies, improved customer support, and a more user-friendly interface for non-technical users.
Ease of Deployment and Customer Service: Tungsten TotalAgility is noted for its quick implementation and responsive support services, making it a leader in customer satisfaction. In contrast, while SS&C Blue Prism offers detailed deployment strategies, it may involve longer initial setup times and requires more comprehensive involvement from users.
Pricing and ROI: Tungsten TotalAgility generally has a lower initial setup cost that appeals to businesses with predictable ROI and budget constraints. SS&C Blue Prism, though potentially having higher upfront costs, promises greater returns through its expansive and advanced automation capabilities. This makes it a strategic investment for businesses looking for comprehensive automation solutions.
| Product | Market Share (%) |
|---|---|
| Tungsten TotalAgility | 5.6% |
| SS&C Blue Prism | 1.7% |
| Other | 92.7% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Large Enterprise | 13 |
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.
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