OpenText Capture vs Tungsten TotalAgility comparison

Why PeerSpot?

OpenText and Tungsten Automation are both solutions in the Intelligent Document Processing (IDP) category. OpenText is ranked #4 with an average rating of 8.0, while Tungsten Automation is ranked #5 with an average rating of 7.0. OpenText holds a 3.8% mindshare in IDP, compared to Tungsten Automation’s 3.8% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 90% of Tungsten Automation users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

Tungsten TotalAgility and OpenText Capture are key players in the enterprise solution space. Tungsten TotalAgility seems to have the upper hand in terms of pricing and deployment flexibility, while OpenText Capture excels with its robust features for data extraction and integration.

Features: Tungsten TotalAgility improves efficiency through automation and workflow management, seamless process integration, and low-code development capabilities. OpenText Capture offers advanced data capture and accuracy, multiple channel integration including AI-driven data extraction, and versatility in handling structured and unstructured data.

Room for Improvement: Tungsten TotalAgility could enhance its data extraction accuracy, expand integrations for more extensive use cases, and improve user experience with its interface. OpenText Capture needs to streamline deployment processes, enhance support for small to medium enterprises, and reduce complexities in scripting and customizations to make it more accessible to a broader user base.

Ease of Deployment and Customer Service: Tungsten TotalAgility offers fast deployment and adaptable solutions, backed by responsive customer support. OpenText Capture, on the other hand, provides a structured deployment framework with comprehensive support channels, catering well to organizations needing detailed assistance.

Pricing and ROI: Tungsten TotalAgility is budget-friendly with quick ROI, making it attractive for cost-conscious organizations. OpenText Capture, while requiring a higher initial investment, promises significant returns through its extensive functionalities, benefiting businesses that prioritize detailed data management capabilities.

To learn more, read our detailed OpenText Capture vs. Tungsten TotalAgility Report (Updated: September 2026).

Buyer's Guide

OpenText Capture vs. Tungsten TotalAgility

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of September 2026, in the Intelligent Document Processing (IDP) category, the mindshare of Automation Anywhere is 3.4%, down from 3.4% compared to the previous year. The mindshare of OpenText Capture is 3.8%, down from 7.5% compared to the previous year. The mindshare of Tungsten TotalAgility is 3.8%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP) Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	3.4%
OpenText Capture	3.8%
Tungsten TotalAgility	3.8%
Other	89.0%

Intelligent Document Processing (IDP)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sirisha Konakandla

Software Engineer at ECloudOptimumCorp

Robust document capture boosts efficiency and integration options

The best features include multiple channel capabilities such as fax, different file transfers, and paper scans. It can be integrated with multiple channels and can capture images, even from mobile devices integrating into OpenText Capture. Currently, it has introduced AI for data extraction and document processing. OpenText Capture's impact on automating document-intensive tasks such as accounts payables or loan processing is significant. It has the capability to capture table structures or multiple line items from images, including line items and final amounts for invoice processing. The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data. This product can be integrated into any point-of-sale system, Salesforce, SAP, or other environments, reducing manual data entry and related tasks. This feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption. The automation reduces human effort that would otherwise be required for classification and extraction tasks.

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Ross Macadam

Director at iicon ltd

Has faced challenges adapting to evolving capture methods and competitive integrations

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well."

"It is easy to use and very scalable."

"The most valuable feature is the task bots because we found that cognitive functionality can be improvised."

"At the most granular level, automating people's daily tasks has been helpful by freeing them up to do higher value-add activities, which is definitely beneficial."

"It has reduced the number of full-time employees."

"One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes."

"The ease of use for the end user and the very low complexity in trying to build a bot are the big factors for us. We are able to work on a project, identify a use case, come up with a design spec, and execute and build a bot within a span of six to eight weeks. In nine to ten weeks, we are able to go live, which reduced complexity. Once we go live, the user interface and the user experience are extremely good."

"Automation Anywhere (AA) is really fast on the development side. It's an efficient and intelligent RPA tool, with a good engine and good connectors."

More Automation Anywhere pros

"The solution is very powerful because it allows for custom scripting."

"OpenText Intelligent Capture is pretty good."

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"The automated version of the vendor invoice management is great, and it is helpful because it has reduced the human interaction in invoice processing."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"It is a mature product and a leader in the industry."

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

"The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data, and this feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption."

More OpenText Capture pros

"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."

"However, this solution is stable, and I have not seen any issues so far."

"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."

"Kofax TotalAgility is stable."

"We have automated more than five business process using this tool."

"KTA will connect all the systems and lead the intelligent automation."

"Kofax TotalAgility helped us greatly in reducing manual work because comparing document content was done manually in the past, and now the comparison is completely done by the solution, and it's been a great help to our organization."

"It is a very user-friendly tool in the market with a complete package of BPM, case management, and capture capabilities."

More Tungsten TotalAgility pros

Cons

"Some of the biggest improvements they can make are with the interface. It can be improved in terms of usability or searching for something. For example, icons are hard to find. Typically, you jump into the search box, but being able to go in and find things quickly with the eye could be very valuable."

"Automation Anywhere should improve its OCR command, as it's my observation that I have faced data loss or improper data being extracted."

"However, the AI Sense Recorder is too slow, so they can enhance its features for easier user experience."

"There should be more organized training sessions. I prefer interactive classes to one-on-one training. You can create super users and organize conferences or workshops where users can learn from experts. Maybe you only have a few of these super users in your organization, so that's why you need to have workshops on a weekly basis."

"We did face some issues last year when there was an upgrade in Automation Anywhere control room, and at that time our web application automations were failing."

"The overall product in Automation Anywhere is good, but they need to improve a little bit on the overall architecture side."

"In the Microsoft Excel features, it needs a command to wait for a calculation to complete."

"It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine."

More Automation Anywhere cons

"Its functionality is good, but it has to be made more accurate. If it is not customized and handheld properly, the recognition and captures won't be accurate."

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"I have not seen any return on investment from OpenText Capture."

"The setup is medium complexity."

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents."

More OpenText Capture cons

"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

"User interface."

"Sometimes there isn't enough accuracy when it comes to extracts."

"Kofax needs to improve the low-code or citizen developers rather than focusing on other cloud solutions for data extraction."

"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."

"The initial setup is a bit complex - more than other OCR tools available in the market."

"It would be nice if the tool has more connectors to different systems. It is an expensive solution."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"We generally follow the Gain-Sharing Pricing model, which enables the customer to start getting the RPA benefits right from day one of their implementation."

"There is an annual subscription for Automation Anywhere."

"Including the AWS setup and everything per license, it costs us around $10,000 on an annual basis. I believe that is pretty reasonable considering the teams that we have."

"I feel the cost of licensing is very high for the A2019 version."

"My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA."

"The pricing is fair. My company is part of a big organization, so the pricing is very advantageous."

"The cost of Automation Anywhere is high in Turkey due to the weak economy."

"Automation Anywhere has an advantage in terms of licensing. It is more cost-efficient compared to all other RPA platforms. It is a recommended solution when clients need a cost-efficient automation tool to perform unattended automation."

More Automation Anywhere pricing and cost advice

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

"OpenText is an expensive solution."

"Kofax TotalAgility is very expensive."

"The price of this solution is less than some of the competition."

"It is slightly more expensive than other tools."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Insurance Company

16%

Financial Services Firm

14%

Manufacturing Company

Government

Outsourcing Company

14%

Financial Services Firm

13%

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	13

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with OpenText Intelligent Capture?

There is room for improvement regarding the data extraction and OCR capabilities in OpenText Capture, especially with...

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What is your primary use case for OpenText Intelligent Capture?

I use OpenText Capture for any digital format or hard copies, everything that needs to be digitalized and stored in a...

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What advice do you have for others considering OpenText Intelligent Capture?

Based on my rich experience with OpenText Capture, I would advise organizations considering it for their environment ...

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What needs improvement with Kofax TotalAgility?

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that parti...

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What is your primary use case for Kofax TotalAgility?

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...

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What advice do you have for others considering Kofax TotalAgility?

I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this s...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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ABBYY Vantage vs OpenText Capture

Compared 7% of the time

UiPath IXP vs OpenText Capture

Compared 6% of the time

Amazon Textract vs OpenText Capture

Compared 6% of the time

IBM Datacap vs OpenText Capture

Compared 5% of the time

eBrevia vs OpenText Capture

Compared 4% of the time

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ABBYY Vantage vs Tungsten TotalAgility

Compared 6% of the time

UiPath Platform vs Tungsten TotalAgility

Compared 6% of the time

Bizagi vs Tungsten TotalAgility

Compared 6% of the time

WorkFusion vs Tungsten TotalAgility

Compared 3% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

OpenText Capture

September 2026

Download OpenText Capture product report

Buyer's Guide

Tungsten TotalAgility

August 2026

Download Tungsten TotalAgility product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

OpenText Captivas

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Interactive Demo

Automation Anywhere

Demo not available

OpenText

Demo not available

Tungsten Automation

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.

OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.

What are the key features of OpenText Capture?

Accurate Document Extraction: Utilizes machine learning to precisely extract information.
Automated Invoice Management: Reduces manual input through automation.
CRM System Integration: Seamlessly integrates with CRM for enhanced workflow.
Effective OCR Tool: Capable of advanced scanning and image processing.
API Interaction: Supports API use over mobile, email, or web platforms.
Custom Scripting: Enables tailored functionality to meet user-specific needs.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines document management, saving time and resources.
Cost Reduction: Minimizes human intervention, reducing operational costs.
Enhanced Data Accuracy: Provides precise data capture and processing.
Flexible Integration: Easily connects with existing systems for a cohesive workflow.
Improved Automation: Boosts productivity through intelligent automation features.

Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.

OpenText

Tungsten TotalAgility is known for its effective integration capabilities, offering diverse deployment options, automation, and a user-friendly interface. It assists in business process management across industries, providing robust security and cloud features.

Tungsten TotalAgility focuses on streamlining workflows through automation, low-code environments, and machine learning for data extraction. Its adaptability allows for transformation without extensive customization. Though effective in many areas, there's a need for improved OCR accuracy, especially with handwritten documents and Arabic text. Users seek enhancements in low-code development, better integration, and pricing adjustments. There are also calls for improved support, learning tools, and file storage integration. Despite these areas for improvement, its integration with services like IBM Content Manager and SharePoint broadens its business applications, particularly in automation of accounts payable and invoice processing workflows.

What are Tungsten TotalAgility's key features?

Automation: Simplifies workflows and processes across departments.
Integration: Connects seamlessly with other systems like IBM Content Manager.
Low-Code Environment: Enables rapid deployment and scalability.
OCR Capabilities: Manages invoice and document processing efficiently.
Machine Learning: Enhances data extraction accuracy for structured and unstructured data.
Security: Offers robust cloud and security features for data protection.

What benefits and ROI can users expect?

Cost Efficiency: Reduces expenses through automation of repetitive tasks.
Enhanced Productivity: Streamlines operations, allowing focus on core activities.
Scalability: Supports business growth with flexible deployment options.
Data Accuracy: Improves information quality with advanced machine learning.
Integration Advantage: Expands capabilities by connecting with existing systems.

Tungsten TotalAgility is used in industries like finance and insurance, where it automates payment processing and document management. It's employed for capturing data through PDFs and emails, proving valuable for businesses that require efficient data handling and processing in their workflows.

Tungsten Automation

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

OpenText Capture vs. Tungsten TotalAgility

September 2026

Free Report: OpenText Capture vs. Tungsten TotalAgility

Find out what your peers are saying about OpenText Capture vs. Tungsten TotalAgility and other solutions. Updated: September 2026.

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