IBM Datacap vs OpenText Capture comparison

Why PeerSpot?

IBM and OpenText are both solutions in the Intelligent Document Processing (IDP) category. IBM is ranked #6 with an average rating of 9.5, while OpenText is ranked #4 with an average rating of 8.0. IBM holds a 2.4% mindshare in IDP, compared to OpenText’s 3.9% mindshare. Additionally, 89% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

IBM Datacap and OpenText Capture are prominent solutions in the document capture category. OpenText Capture holds a slight edge due to its robust AI features and more consistent customer service.

Features: IBM Datacap offers strong integration with FileNet, easy web services implementation, and an efficient OCR alongside machine learning capabilities that help in handling various document formats. OpenText Capture excels with AI-driven data extraction, multi-channel capabilities, and integration with enterprise systems facilitating unstructured and structured data processing.

Room for Improvement: IBM Datacap can improve its interface and address integration challenges with unstructured data. Its support is seen as inadequate, and OCR functionalities need enhancements. OpenText Capture's complexity and requirement for high technical expertise suggest a need for simpler and more accessible user experiences.

Ease of Deployment and Customer Service: IBM Datacap is mainly on-premises with limited private cloud options, whereas OpenText Capture provides flexible cloud deployments, including public cloud. IBM’s customer service receives mixed reviews due to inconsistent support. OpenText, despite its cost, offers more consistent support experiences.

Pricing and ROI: IBM Datacap’s pricing, based on user licenses, is seen as costly, but competitive through broader IBM integrations. OpenText Capture is also costly, yet justified by its integration capabilities and automation efficiencies, resulting in positive ROI through reduced manual processing time and increased productivity.

To learn more, read our detailed IBM Datacap vs. OpenText Capture Report (Updated: September 2026).

Buyer's Guide

IBM Datacap vs. OpenText Capture

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of November 2026, in the Intelligent Document Processing (IDP) category, the mindshare of Automation Anywhere is 3.4%, up from 3.3% compared to the previous year. The mindshare of IBM Datacap is 2.4%, down from 4.2% compared to the previous year. The mindshare of OpenText Capture is 3.9%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP) Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	3.4%
OpenText Capture	3.9%
IBM Datacap	2.4%
Other	90.3%

Intelligent Document Processing (IDP)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

DeekshithShetty

Software Development Senior Specialist at a tech vendor with 10,001+ employees

High-accuracy document processing with easy integration and good image enhancement

The OCR extractions are very good, almost 100% accurate now. The integration with other tools is very easy, with inbuilt actions to configure and directly export to multiple depositories. It is also good at image enhancement, including the removal of lines, which is helpful in processing and automation and ensures very little user intervention, thus saving time.

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Sirisha Konakandla

Software Engineer at ECloudOptimumCorp

Robust document capture boosts efficiency and integration options

The best features include multiple channel capabilities such as fax, different file transfers, and paper scans. It can be integrated with multiple channels and can capture images, even from mobile devices integrating into OpenText Capture. Currently, it has introduced AI for data extraction and document processing. OpenText Capture's impact on automating document-intensive tasks such as accounts payables or loan processing is significant. It has the capability to capture table structures or multiple line items from images, including line items and final amounts for invoice processing. The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data. This product can be integrated into any point-of-sale system, Salesforce, SAP, or other environments, reducing manual data entry and related tasks. This feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption. The automation reduces human effort that would otherwise be required for classification and extraction tasks.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution is easy to use and easy to learn compared to Blue Prism, UiPath, and others."

"There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time."

"Currently, everyone wants to experiment more and more with cloud offerings. They don't want to spend money on setting up their internal hardware infrastructure. Automation Anywhere is the only tool that provides a pure cloud to customers. That is one of the key features."

"The tool is a huge time saver. If I want to do something manually, it will take half an hour, but the bot can do the task within minute or seconds. In a day, month, or year, this will be a huge amount of time for me. A reduction to a fraction of seconds will be a big impact."

"We get a significant ROI even though the licensing cost is higher than average. The gains we realize from the initial development make up for it. In the last three years, I estimate we have saved around 2,200 hours of labor. To date, we've saved almost $6 million."

"It is very user-friendly. Nobody has to sit down and work on coding. We have a drag and drop option where anybody can understand it."

"The UI is very user-friendly, even for someone who doesn't have much coding knowledge."

"AA has improved our digital strategy extensively and provided the required leverage to place ourselves above other peers in the O&G Industry. We were able to develop quick digital solutions by demonstrating the ROI and gain momentum by aligning the desired resources & budget from leadership."

More Automation Anywhere pros

"The solution offers many features that are beneficial for customers."

"It's a platform, not a configured application, so you can do what you want with it."

"The most valuable feature is its ability to capture data, which changes all the time into different formats."

"It is the best solution for scanning purposes."

"An example: In the state of Connecticut, we implemented a solution which was forms based, but inspired by IBM technology, and we were able to eliminate a process which normally took 60 days and cut it down to six hours."

"At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application."

"The installation of the solution is very simple."

"It reduces human error and saves time."

More IBM Datacap pros

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"The solution is very powerful because it allows for custom scripting."

"The automated version of the vendor invoice management is great, and it is helpful because it has reduced the human interaction in invoice processing."

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"It is a mature product and a leader in the industry."

"The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data, and this feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption."

More OpenText Capture pros

Cons

"The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release."

"From my experience, for a normal automation-related task, Automation Anywhere is a good tool, but currently the world is moving toward AI, Gen-AI, and code-based agents; I feel that Automation Anywhere is lagging behind in the AI realm."

"There are a few features that we would love to have: running on the cloud, running on Linux, out of the box integration availability with larger ecosystems like Salesforce, Workday, or Microsoft."

"I think it is a little bit of an ongoing struggle, because we don't deal with the infrastructure. We have a separate infrastructure team that sorts all that out. So, sometimes there are communication issues just trying to get our internal IT team onboard to run through the installs and that sort of thing. But, definitely with the new cloud version coming onboard, we'll be looking toward going to that. Hopefully it'll resolve some of that friction that comes about through the install process and complexity."

"Unfortunately, this process was not used for a long time due to latency issues and a functionality gap."

"For someone who does not have technical skills, using Automation Anywhere is quite challenging because it is primarily meant for the technical aspect, though it can help with basic data entry tasks, such as invoice processing and other repetitive back office operations."

"One of the challenges that I face every now and then while working with A2019, is around the bot agent updates. Every week/alternate weeK, I receive an error while running my bots, that asks me to update the bot agent."

"We would like Automation Anywhere to have a way to run a capacity check on machines and show us what is available."

More Automation Anywhere cons

"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."

"If it is registered as a critical issue, we receive a response from IBM after one day which can cause our clients to lose business."

"In one case, our client needed to scan 5,000 pages in five minutes, or less, Datacap was not able to accommodate this task."

"Datacap is not that difficult to set up, however, there are some limitations. For example, it's supposed to only be used with Windows, it will not support a Linux platform and has been built on top of .Net technologies."

"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."

"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."

"Third-party integration is slow especially through API calls because if you want to integrate between Datacap and BPM, it can only be done in that direction (and not BPM to Datacap)."

"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."

More IBM Datacap cons

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"The setup is medium complexity."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents."

"Its functionality is good, but it has to be made more accurate. If it is not customized and handheld properly, the recognition and captures won't be accurate."

"I have not seen any return on investment from OpenText Capture."

More OpenText Capture cons

Pricing and Cost Advice

"The pricing model can be a bit more flexible."

"The pricing is reasonable and one can achieve ROI faster when compared to other tools."

"It is not cheap, but we are able to get an ROI."

"We have saved time and money using this solution."

"It is not cheap, with costs ranging between 700 to 800 dollars per month. While Power Automate is cheaper at 15 dollars per month, Automation Anywhere offers superior features, user-friendliness, and smoothness."

"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."

"The price of this product is good."

"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."

More Automation Anywhere pricing and cost advice

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"Pricing needs to stay competitive."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

More IBM Datacap pricing and cost advice

"OpenText is an expensive solution."

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

15%

Manufacturing Company

12%

Outsourcing Company

Healthcare Company

Insurance Company

15%

Financial Services Firm

15%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	6

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for IBM Datacap?

Pricing is in the mid-range but could be more affordable, rated at four point five.

See all answers

What needs improvement with IBM Datacap?

IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing ...

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What is your primary use case for IBM Datacap?

I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Speci...

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What needs improvement with OpenText Intelligent Capture?

There is room for improvement regarding the data extraction and OCR capabilities in OpenText Capture, especially with...

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What is your primary use case for OpenText Intelligent Capture?

I use OpenText Capture for any digital format or hard copies, everything that needs to be digitalized and stored in a...

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What advice do you have for others considering OpenText Intelligent Capture?

Based on my rich experience with OpenText Capture, I would advise organizations considering it for their environment ...

See all answers

Comparisons

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Compared 10% of the time

Blue Prism vs Automation Anywhere

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Microsoft Power Automate vs Automation Anywhere

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AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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ABBYY Vantage vs IBM Datacap

Compared 14% of the time

Tungsten TotalAgility vs IBM Datacap

Compared 9% of the time

Grooper vs IBM Datacap

Compared 6% of the time

HyperScience vs IBM Datacap

Compared 6% of the time

Botminds AI vs IBM Datacap

Compared 4% of the time

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Tungsten TotalAgility vs OpenText Capture

Compared 8% of the time

ABBYY Vantage vs OpenText Capture

Compared 7% of the time

UiPath IXP vs OpenText Capture

Compared 6% of the time

Amazon Textract vs OpenText Capture

Compared 5% of the time

Ephesoft Transact vs OpenText Capture

Compared 4% of the time

More OpenText Capture Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

IBM Datacap

October 2026

Download IBM Datacap product report

Buyer's Guide

OpenText Capture

October 2026

Download OpenText Capture product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Datacap

OpenText Captivas

Interactive Demo

Automation Anywhere

Demo not available

IBM

Demo not available

OpenText

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

IBM Datacap offers advanced OCR capabilities, auto-indexing, and integration with FileNet and web services to efficiently manage structured and unstructured data. It supports machine learning, low-code development, and streamlined workflows for improved operational efficiency.

IBM Datacap captures and processes different data types, providing extensibility and scalability for organizations aiming to enhance their document management processes. It integrates seamlessly with IBM FileNet and other platforms, while offering features like fingerprint recognition and image enhancement. Users benefit from reduced manual tasks and errors through its automated workflows. However, challenges include recognition accuracy improvements, faster scanning, and a shift towards cloud infrastructure. Third-party integrations and support services need enhancement, while increasing customization and support for the Arabic language remains essential. Enhancements in reporting, automation, and AI integration are priority improvement areas.

What features make IBM Datacap stand out?

OCR Capability: Robust text recognition for data extraction.
Auto-Indexing: Efficient categorization and data management.
Seamless Integration: Compatible with FileNet and web services.
Machine Learning: Supports intelligent data processing.
Low-Code Development: Simplifies adding custom features.

What benefits do users see with IBM Datacap?

Efficiency: Reduces manual tasks and errors.
Scalability: Adapts to organizational growth.
Extensibility: Easy to expand and customize features.
Streamlined Workflows: Facilitates smooth operations.

IBM Datacap supports industries such as insurance, banking, government services, and trade finance by digitizing and automating document capture processes. By integrating OCR-based data extraction and cloud services, organizations enhance efficiency and data management across various applications.

IBM

OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.

OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.

What are the key features of OpenText Capture?

Accurate Document Extraction: Utilizes machine learning to precisely extract information.
Automated Invoice Management: Reduces manual input through automation.
CRM System Integration: Seamlessly integrates with CRM for enhanced workflow.
Effective OCR Tool: Capable of advanced scanning and image processing.
API Interaction: Supports API use over mobile, email, or web platforms.
Custom Scripting: Enables tailored functionality to meet user-specific needs.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines document management, saving time and resources.
Cost Reduction: Minimizes human intervention, reducing operational costs.
Enhanced Data Accuracy: Provides precise data capture and processing.
Flexible Integration: Easily connects with existing systems for a cohesive workflow.
Improved Automation: Boosts productivity through intelligent automation features.

Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.

OpenText

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Information Not Available

Buyer's Guide

IBM Datacap vs. OpenText Capture

September 2026

Free Report: IBM Datacap vs. OpenText Capture

Find out what your peers are saying about IBM Datacap vs. OpenText Capture and other solutions. Updated: September 2026.

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