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Ping Identity Platform vs Segment comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.6
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
Sentiment score
6.5
Segment improved conversion rates, reduced costs, and enhanced customer insights, leading to significant ROI and efficiency gains.
Engineering effort related to data integration and tracking maintenance decreased by roughly 40 to 50%.
Senior Quality Analyst at a consultancy with 51-200 employees
It's hard to quantify exactly the hours spent, but from that abandoned basket flow, it was something around seven million DKK that has been made since we launched it.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
This also helped us save around 40,000 US dollars across all different personnel in cost per project.
Senior Product Manager at Optiblack
 

Customer Service

Sentiment score
6.1
Ping Identity Platform's support is praised for rapid P1 responses but critiqued for slow non-critical responses and portal confusion.
Sentiment score
7.0
Segment's customer support is efficient, helpful, and knowledgeable, with timely responses and valuable meetings, though more hands-on help is suggested.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
Senior ServiceNow Developer at Wells Fargo
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
Iam Consultant at itcinfotech
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Senior Analyst at Toll Holdings Limited
Segment's customer support is amazing.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
At our initial phase, whenever I required any help related to the setup, I contacted them and they provided me with the solution in very little time.
Senior Quality Analyst at a consultancy with 51-200 employees
I received my reply from Segment support team within 24 hours.
Senior Product Manager at Optiblack
 

Scalability Issues

Sentiment score
7.3
Ping Identity Platform excels in scalability, efficiently managing large user bases and high traffic with minimal disruptions.
Sentiment score
6.0
Segment efficiently manages high traffic with centralized infrastructure, supporting growth despite uneven scalability across features.
As our user base, event volumes, and number of integrations increased over time, Segment was able to handle the additional load without requiring any major architectural changes from our side.
Senior Quality Analyst at a consultancy with 51-200 employees
It's fully capable of handling all of the different use cases that we have in our company and we have a very complicated company.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
 

Stability Issues

Sentiment score
7.9
Ping Identity Platform is reliable with minimal downtime; users value its stability despite occasional integration and security update challenges.
Sentiment score
8.2
Segment is stable, efficiently managing large volumes with minimal downtime, crucial for analytics despite occasional rare data transfer lags.
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
Founder at APSSIAM
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Senior Analyst at Toll Holdings Limited
Overall, I see PingFederate as a stable product.
Iam Consultant at itcinfotech
I have not experienced any critical outages directly impacting our business operations.
Senior Quality Analyst at a consultancy with 51-200 employees
 

Room For Improvement

Ping Identity Platform struggles with complexity, costs, limited legacy integration, and requires UI, troubleshooting, and integration improvements.
Segment should enhance video tutorials, UI navigation, pricing, and customization for better user experience and non-technical support.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
VP Engineering at Inspirit Vision
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Senior Analyst at Toll Holdings Limited
More flexibility in pricing models or clear scaling options would make it easier for mid-sized companies to expand usage without significant budget concerns.
Senior Quality Analyst at a consultancy with 51-200 employees
These video tutorials would really illustrate how to use the tool to its full potential.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
A standardized SOP would help us create our own integrations to newly created destinations.
Senior Product Manager at Optiblack
 

Setup Cost

Ping Identity Platform offers cost-effective pricing appealing to large enterprises, with pricing starting at $20,000 annually.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
Senior Analyst at Toll Holdings Limited
We have seen approximately a fifteen to twenty percent savings in money and also need fewer employees to do the job after using Segment.
ML Professor at Pune University, Pune
I know that we're very happy with the pricing so far.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
 

Valuable Features

Ping Identity Platform offers robust features like MFA, RBAC, and API security, boasting ease of use and extensive integration.
Segment boosts efficiency and decision-making by enhancing data accuracy, customer engagement, and integration through its robust features.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
Founder at APSSIAM
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
VP Engineering at Inspirit Vision
I think predictive audiences require a 360 view of the customer in order to create these types of AI audiences because they use a lot of different data points.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
Segment has improved our data quality and our ease of collection, and most importantly, it has saved us time by not having to maintain a custom tool for server-side tracking.
Data Engineer at a consultancy with 10,001+ employees
Segment has positively impacted my organization by reducing implementation time to one-third of what it previously took.
Senior Product Manager at Optiblack
 

Categories and Ranking

Ping Identity Platform
Ranking in Data Governance
11th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
32
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (6th), Customer Identity and Access Management (CIAM) (3rd), Directory Servers (1st)
Segment
Ranking in Data Governance
20th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
Web Analytics (5th), Customer Data Platforms (CDP) (1st)
 

Mindshare comparison

As of June 2026, in the Data Governance category, the mindshare of Ping Identity Platform is 0.8%, up from 0.3% compared to the previous year. The mindshare of Segment is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Governance Mindshare Distribution
ProductMindshare (%)
Ping Identity Platform0.8%
Segment0.7%
Other98.5%
Data Governance
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
Vyas Shubham - PeerSpot reviewer
Senior Quality Analyst at a consultancy with 51-200 employees
Centralized data workflows have empowered cross‑team insights and drive better product decisions
Segment provides strong capabilities overall, but there are still areas of improvement. One area that comes to mind is the pricing and scalability cost. As data volumes, event tracking, and integrations increase, the platform can become expensive for growing organizations. More flexibility in pricing models or clear scaling options would make it easier for mid-sized companies to expand usage without significant budget concerns. Another improvement is that there is a learning curve for advanced configuration or governance features. Basic implementation is relatively straightforward, but some advanced capabilities, such as protocol management, identity resolution, custom transformation, and complex audience segmentation, can require deeper technical knowledge. More guided workflows, building recommendations, and simplified administrative controls would surely improve the usability for non-technical teams.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Retailer
8%
Manufacturing Company
8%
Computer Software Company
7%
Outsourcing Company
11%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise22
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for PingFederate?
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
What needs improvement with PingAccess?
The areas where I think PingFederate needs room for improvement include that the most significant area I would recommend is that things such as redirects still do not have majority of the applicati...
What is your primary use case for PingAccess?
The main use case for PingFederate is that we are maintaining the centralized single sign-on with DuroSengel and Carabras as the two main instances to review. If any application is hosted outside o...
What is your experience regarding pricing and costs for Segment?
We have seen approximately a fifteen to twenty percent savings in money and also need fewer employees to do the job after using Segment, with approximately thirty-five to forty percent of time save...
What needs improvement with Segment?
Segment provides strong capabilities overall, but there are still areas of improvement. One area that comes to mind is the pricing and scalability cost. As data volumes, event tracking, and integra...
What is your primary use case for Segment?
I have been using Segment for the last two and a half years as part of my role as a Product Analyst. During this period, I have worked extensively with the platform for customer data collection, ev...
 

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
Segment.io
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Nokia, rdio, Bonobos, LiveNation, Atlassian
Find out what your peers are saying about Ping Identity Platform vs. Segment and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.