No more typing reviews! Try our Samantha, our new voice AI agent.

Ping Identity Platform vs Segment comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.6
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
Sentiment score
6.1
Segment enhances personalized marketing, data integration, and conversion rates, achieving higher revenue, engagement, and ROI with reduced costs.
Engineering effort related to data integration and tracking maintenance decreased by roughly 40 to 50%.
Senior Quality Analyst at a consultancy with 51-200 employees
If, for example, I made about 5,000 people who had already purchased not be targeted by advertising, I was saving a considerable amount of money that could be around €10,000 to €15,000.
Ecommerce Director at a transportation company with 51-200 employees
It's hard to quantify exactly the hours spent, but from that abandoned basket flow, it was something around seven million DKK that has been made since we launched it.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
 

Customer Service

Sentiment score
6.1
Ping Identity Platform's support is praised for rapid P1 responses but critiqued for slow non-critical responses and portal confusion.
Sentiment score
6.9
Segment's customer service is praised for responsiveness and knowledge, despite some delays, with generally positive ratings.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
Senior ServiceNow Developer at Wells Fargo
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
Iam Consultant at itcinfotech
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Senior Analyst at Toll Holdings Limited
Segment's customer support is amazing.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
At our initial phase, whenever I required any help related to the setup, I contacted them and they provided me with the solution in very little time.
Senior Quality Analyst at a consultancy with 51-200 employees
I received my reply from Segment support team within 24 hours.
Senior Product Manager at Optiblack
 

Scalability Issues

Sentiment score
7.3
Ping Identity Platform excels in scalability, efficiently managing large user bases and high traffic with minimal disruptions.
Sentiment score
6.3
Segment efficiently handles scalability, managing high traffic and datasets, adapting well to increased user demands without major changes.
As our user base, event volumes, and number of integrations increased over time, Segment was able to handle the additional load without requiring any major architectural changes from our side.
Senior Quality Analyst at a consultancy with 51-200 employees
Segment's scalability can be measured in terms of transaction volume, which it handled very well for us in terms of millions of records.
It should be flexible and robust enough when it comes to handling different streams of data once the product is set up.
Product Manager at a university with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Ping Identity Platform is reliable with minimal downtime; users value its stability despite occasional integration and security update challenges.
Sentiment score
8.4
Segment reliably manages large volumes efficiently with strong uptime, minimizing disruptions and avoiding Friday deployments to ensure stability.
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
Founder at APSSIAM
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Senior Analyst at Toll Holdings Limited
Overall, I see PingFederate as a stable product.
Iam Consultant at itcinfotech
I have not experienced any critical outages directly impacting our business operations.
Senior Quality Analyst at a consultancy with 51-200 employees
Segment is very stable with no major issues encountered.
Engenheiro de Software at a outsourcing company with 10,001+ employees
 

Room For Improvement

Ping Identity Platform struggles with complexity, costs, limited legacy integration, and requires UI, troubleshooting, and integration improvements.
Segment needs enhanced integration, simplicity, customization, and flexibility, with improvements in identity management, AI, onboarding, and scalability.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
VP Engineering at Inspirit Vision
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Senior Analyst at Toll Holdings Limited
More flexibility in pricing models or clear scaling options would make it easier for mid-sized companies to expand usage without significant budget concerns.
Senior Quality Analyst at a consultancy with 51-200 employees
Ask the difficult questions to Segment about how the data will be used from a storage perspective and from a processing perspective.
Product Manager at a university with 10,001+ employees
Segment needs better integration with, or a much simpler integration with, external tools.
Ecommerce Director at a transportation company with 51-200 employees
 

Setup Cost

Ping Identity Platform offers cost-effective pricing appealing to large enterprises, with pricing starting at $20,000 annually.
Segment's pricing is high but valuable for growing enterprises, with licensing restrictions and costly penalties for exceeded usage.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
Senior Analyst at Toll Holdings Limited
revealing that Segment is much cheaper, particularly regarding premium licensing.
Data Manager API at a tech vendor with 51-200 employees
It is relatively cheap and very useful at that price point.
Owner and Founder
The cost is very high, but it is worth it.
Ecommerce Director at a transportation company with 51-200 employees
 

Valuable Features

Ping Identity Platform offers robust features like MFA, RBAC, and API security, boasting ease of use and extensive integration.
Segment streamlines data integration and personalization, enhancing efficiency and scalability while reducing complexity and optimizing campaigns.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
Founder at APSSIAM
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
VP Engineering at Inspirit Vision
I think predictive audiences require a 360 view of the customer in order to create these types of AI audiences because they use a lot of different data points.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
Segment has improved our data quality and our ease of collection, and most importantly, it has saved us time by not having to maintain a custom tool for server-side tracking.
Data Engineer at a consultancy with 10,001+ employees
Segment has positively impacted my organization by reducing implementation time to one-third of what it previously took.
Senior Product Manager at Optiblack
 

Categories and Ranking

Ping Identity Platform
Ranking in Data Governance
18th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
32
Ranking in other categories
Single Sign-On (SSO) (7th), Authentication Systems (9th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (9th), Access Management (7th), Customer Identity and Access Management (CIAM) (3rd), Directory Servers (1st)
Segment
Ranking in Data Governance
11th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
15
Ranking in other categories
Web Analytics (3rd), Customer Data Platforms (CDP) (1st)
 

Mindshare comparison

As of September 2026, in the Data Governance category, the mindshare of Ping Identity Platform is 0.9%, up from 0.3% compared to the previous year. The mindshare of Segment is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Governance Mindshare Distribution
ProductMindshare (%)
Segment0.7%
Ping Identity Platform0.9%
Other98.4%
Data Governance
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
Thiago Vernizzi - PeerSpot reviewer
Engenheiro de Software at a outsourcing company with 10,001+ employees
Behavioral insights have powered personalized investor journeys and data-driven campaigns
I have not used Segment for more than a year, so I am not aware of its current evolution, but I know there was a migration from Segment to Adobe as a strategic decision by XP bank, which pointed out unified databases as an improvement area compared to Segment, where they effectively utilized AI for creative marketing campaign generation. The necessary improvements in Segment based on my experience focus on providing more tools for the marketing team, particularly using AI to create campaigns through images and short videos, enhancing communication with end customers via offer banners in a more automated and effective manner.
report
Use our free recommendation engine to learn which Data Governance solutions are best for your needs.
913,683 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Outsourcing Company
8%
Manufacturing Company
8%
Computer Software Company
7%
Outsourcing Company
14%
University
9%
Financial Services Firm
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise22
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for PingFederate?
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
What needs improvement with PingAccess?
The areas where I think PingFederate needs room for improvement include that the most significant area I would recommend is that things such as redirects still do not have majority of the applicati...
What is your primary use case for PingAccess?
The main use case for PingFederate is that we are maintaining the centralized single sign-on with DuroSengel and Carabras as the two main instances to review. If any application is hosted outside o...
What needs improvement with Segment?
I think Segment can improve in terms of identity management, possibly in some of the protocols by adding more flexibility. I also see the need for more free-form searches such as regex or condition...
What is your primary use case for Segment?
My main use case for Segment is as a CDP to create a centralized view of the customer and help integrate the activation of audiences to downstream services. A specific example of how I use Segment ...
 

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
Segment.io
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Nokia, rdio, Bonobos, LiveNation, Atlassian
Find out what your peers are saying about Ping Identity Platform vs. Segment and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.