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Rapid7 InsightIDR vs Zscaler Client Connector comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
7th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (6th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
Rapid7 InsightIDR
Ranking in Endpoint Detection and Response (EDR)
38th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
Security Information and Event Management (SIEM) (24th), User Entity Behavior Analytics (UEBA) (11th), Threat Deception Platforms (7th), Extended Detection and Response (XDR) (21st)
Zscaler Client Connector
Ranking in Endpoint Detection and Response (EDR)
22nd
Average Rating
8.8
Reviews Sentiment
5.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 3.9% compared to the previous year. The mindshare of Rapid7 InsightIDR is 1.2%, up from 1.0% compared to the previous year. The mindshare of Zscaler Client Connector is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.4%
Zscaler Client Connector0.7%
Rapid7 InsightIDR1.2%
Other94.7%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
SohailHyder - PeerSpot reviewer
Head Of Cyber Security at Super Secure
Has supported compliance needs for mid-sized organizations but lacks customization and advanced integration
If we pitch Rapid7 InsightIDR against solutions such as SIEMs from Splunk or LogRhythm, it is not as customizable as a SIEM solution is. This is where it can improve if we keep in front the feature sets of a complete SIEM solution. Most common in the market is QRadar, but it is depleting now. It has been taken over by some other products such as Splunk and LogRhythm. If we compare these things with Rapid7 InsightIDR, then there are definitely some gaps that need to be filled. Data retention is also one concern because Rapid7 InsightIDR is cloud-based and operates on a subscription model. Whatever data you want to retain, it has to be paid for separately or it has a cost. Other solutions that are on-premises can have their own infrastructure or they provide some data retention for a month or in some capacity-wise, they provide that solution to them which makes them more attractive.
DA
IT Support Admin at Kuehne & Nagel Inc.
Client activity has been monitored efficiently through in-depth log analysis and traffic filtering
I use the Zscaler speed test, and it is very nice. We use some logs from Zscaler Client Connector to collect data and see what is happening, such as if there is an interruption or something. There is a specific tunnel version that we have to use because, depending on the internet provider, some of them have lower speed, so we have some issues. This is because of the provider, not from Zscaler. We use Office 365 services and Office applications, and because some connections are slow and they do not have full coverage from the internet provider, we have some issues. If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down. This may be because they put some policy. Of course, if you use Office 365 services such as Outlook, the minimum bandwidth is 5 megabits and more, so this causes issues if the users do not have a good remote connection. This depends on the companies and the users, so they need to fix it. This is not from us or our company. It is very useful, and the logs are very helpful. When we go to logs, we understand what is happening.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"WildFire AI is the best option for this product."
"Cortex XDR is stable, offering high quality and reliable performance."
"The initial setup is pretty easy."
"The product's initial setup phase is very easy."
"It collects and caches and the knowledge of machine learning from different customers to take to the cloud. It makes it better to use for everybody. It allows for quick learning and updates and can, therefore, offer zero-day malware security. This sharing of metadata helps make the solution very safe."
"I generally believe that Cortex XDR by Palo Alto Networks is probably the best in the market right now."
"Traps has drastically reduced our endpoint attack surface via advanced detection capabilities, sandboxing of never before seen programs, and by drastically limiting where executables can launch in the first place."
"Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features."
"It improves because several sensors are deployed within the on-premise environment. It can be very efficient if the customer implements and operates it effectively."
"Intelligent alerting to avoid the common problem of alert fatigue associated with traditional SIEMs."
"It gives all the advantages of a SIEM, however, using clever AI, it looks for patterns of behavior rather than just flooding me with all the alerts."
"I definitely recommend Rapid7 InsightIDR."
"They can subscribe to Rapid7 because it is more valuable and delivers a greater return on investment."
"The ability to ingest Office 365 log files, then process them into events and display them on a map."
"The solution's initial setup is easy."
"It improved my organization by building a security alerting program."
"It is very important to see what is happening between the user and the applications that we have, and to filter the traffic from outbound traffic and inside traffic."
"It is very useful, and the logs are very helpful; when we go to logs, we understand what is happening."
"It is very useful, and the logs are very helpful; when we go to logs, we understand what is happening."
"The solution operates in the background seamlessly without the user noticing."
"It is very important to see what is happening between the user and the applications that we have, and to filter the traffic from outbound traffic and inside traffic."
"I'd rate the solution nine out of ten."
"The real-time analytics feature in Zscaler Client Connector is another valuable feature called Digital Experience, or ZDX, which can easily identify the root cause of issues accessing public or internal resources and provide good analysis so relevant teams can quickly resolve them, making it a very good tool that helps customers."
"Zscaler Client Connector has eliminated VPN bottlenecks and outages, improved user productivity with instant secure access, and reduced help desk tickets related to VPN issues, overcoming 60% of VPN-related problems while allowing faster onboarding of remote users and better enforcement of zero-trust security policies."
 

Cons

"Cortex XDR could be improved with more GUI features."
"Impact on system performance is horrible, adding a lot of delays for users."
"The main issue I could point out is the offline agents and the way that it is missing."
"Cortex XDR could be improved with more GUI features."
"Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want."
"Cortex XDR by Palo Alto Networks could improve by offering remote management."
"We had a problem with getting our older endpoints up to date, but their newest updates have been really good."
"The solution lacks real-time, on-demand antivirus."
"The solution needs improvement in threat intelligence. Increasing the depth of intelligence to help users understand more about threats is a possibility. My suggestion is to expand access to other websites or resources."
"Cloud risk assessment is one area where I think they need a lot of improvement."
"I'd like to see a mobile application included and some feature related to the generality of segregation for internal users that access the application."
"One of the things that could be better is digital forensics. It is there, but it can be better. They could provide more on the endpoint detection level."
"The product allows us to make only 30 custom rules."
"The integration capabilities of the solution have certain shortcomings where improvements are required."
"The dashboard is an area that could be simplified. For management, it should be clear and the files should be there."
"The searching feature in Rapid7 InsightIDR needs to evolve"
"Zscaler Client Connector is not low in cost; it is definitely on the higher side."
"If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down."
"If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down."
"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."
"If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down."
"I rate this product nine out of ten because I have seen some minor instability issues after updates and some room for UI improvement for deeper analytics, with instances of major issues after updating the GCC that required rollbacks."
"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."
"The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects."
 

Pricing and Cost Advice

"Cortex XDR is a costly solution."
"Its pricing is kind of in line with its competitors and everybody else out there."
"Our license will require renewal in August, after which the maintenance will continue as usual."
"The cost depends on your chosen license type, like Pro or other licenses."
"Traps pays for itself within the first 16 months of a three-year subscription. This is attributed to OPEX savings, as security teams spent less time trying to identify and isolate malware for analysis as a result of a reduction in malware incidents, false positives, and breach avoidance."
"Compared to CrowdStrike, Cortex XDR is an expensive solution."
"I am using the Community edition."
"Every customer has to pay for a license because it doesn't work with what you get from a managed services provider."
"It is on a yearly basis. For our own company, for about 250 users, it was 16,000 euros a year."
"Rapid7 InsightIDR charges us based on the endpoints we connect to."
"Licensing is straightforward. If, for some reason, you don’t meet the minimum licensing requirements, there is a third-party managed service that can help."
"Rapid7 InsightIDR is a cheaply priced product. On a scale of one to ten, where one is very expensive, and ten is very cheap, I rate the product's price at seven or eight."
"​Accurately predict your licensing counts as this is a subscription based product.​"
"I rate Rapid7 InsightIDR's price a four on a scale of one to ten, where one is cheap, and ten is expensive."
"Rapid7 InsightIDR's pricing is reasonable but we have challenges with the Minimum Order Quantity. It is not reasonable for customers who have less than one hundred devices. If they can reduce Minimum Order Quantity, it is good. You have to pay around 5000-6000 dollars per year for the product. The pricing includes maintenance and support costs."
"​I am sure that there are cheaper products out there, but none that meet so many of our needs whilst maintaining stability and usability.​"
Information not available
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Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
9%
Computer Software Company
9%
Manufacturing Company
9%
Government
7%
Manufacturing Company
19%
Financial Services Firm
11%
Government
10%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise20
Large Enterprise48
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise5
Large Enterprise6
By reviewers
Company SizeCount
Small Business2
Large Enterprise5
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is a...
What needs improvement with Rapid7 InsightIDR?
If we pitch Rapid7 InsightIDR against solutions such as SIEMs from Splunk or LogRhythm, it is not as customizable as ...
What is your experience regarding pricing and costs for Zscaler Client Connector?
My experience with pricing, setup cost, and licensing is that the pricing is fair, though it is a bit costly. It oper...
What needs improvement with Zscaler Client Connector?
For Zscaler Client Connector, I would appreciate more granular control over the client update rollout and slightly fa...
What is your primary use case for Zscaler Client Connector?
My main use case of Zscaler Client Connector is to provide secure, seamless access to the internet and internal appli...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
InsightIDR
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Liberty Wines, Pioneer Telephone, Visier
Information Not Available
Find out what your peers are saying about Rapid7 InsightIDR vs. Zscaler Client Connector and other solutions. Updated: April 2026.
889,955 professionals have used our research since 2012.