Sage CRM vs Siebel CRM comparison

Sage and Oracle are both solutions in the CRM category. Sage is ranked #29 with an average rating of 8.0, while Oracle is ranked #18 with an average rating of 6.7. Sage holds a 0.7% mindshare in CRM, compared to Oracle’s 1.1% mindshare. Additionally, 77% of Sage users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Sage CRM

Read 8 Sage CRM reviews

1,826 Views
1,808 Comparison Views

77% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

4,113 Views
3,866 Comparison Views

88% willing to recommend

Sage CRM

Siebel CRM

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Executive SummaryUpdated on Jun 3, 2026

Sage CRM and Siebel CRM compete in the enterprise relationship management category. Sage CRM appears to have the upper hand in deployment flexibility and customer support versatility, while Siebel CRM stands out in integration capabilities and robust functionalities.

Features: Sage CRM has strong finance features, opportunity tracking, and seamless integration with Microsoft Office 365. It offers valuable scalability, customization, and comprehensive reporting options. Siebel CRM excels with robust integration capabilities, comprehensive customer and account management, and a superior data model that enhances its adaptability in customization and automation.

Room for Improvement: Sage CRM needs enhanced integration with email and social media platforms, improvements in dashboard reporting, and interface updates for modern analytics. Users are concerned about downtime and system synchronization. Siebel CRM requires better analytics, leading to reliance on solutions like Power BI, and calls for improved cloud-native support and user-friendly documentation. It also faces criticism for delayed updates and high customization demands.

Ease of Deployment and Customer Service: Sage CRM offers deployment flexibility with public, private, and on-premises cloud options and has robust customer support though response times could be improved. Siebel CRM's primary on-premises deployment, alongside hybrid options, is noted for complexity with some concerns around support responsiveness. Sage CRM is viewed as more versatile in deployment options.

Pricing and ROI: Sage CRM is moderate in pricing with costs per user and yearly licenses offering a balanced financial equation for enterprises. Despite some users perceiving it as expensive, ROI is notable. Siebel CRM's higher costs, including setup and operational expenses, pose barriers for mid-sized enterprises, even though it delivers stability and rich functionality. Though ROI is acknowledged, high fees make the price model less competitive.

To learn more, read our detailed Sage CRM vs. Siebel CRM Report (Updated: June 2026).

Buyer's Guide

Sage CRM vs. Siebel CRM

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sage CRM

Ranking in CRM

29th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

18th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (4th)

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Sage CRM is 0.7%, up from 0.6% compared to the previous year. The mindshare of Siebel CRM is 1.1%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Siebel CRM	1.1%
Sage CRM	0.7%
Other	98.2%

CRM

Featured Reviews

Vaiyapurisankar K

Deputy Manager - IT at Nidec Corporation

Useful to access data anytime and helpful in generating reports quickly

Speaking about the product's ability to improve sales processes, I would say that even though the tool offers project management capabilities along with ERP functionalities, my company doesn't use it for project management or HR-related areas. My company majorly uses the tool for finance, logistics, and inventory control. I haven't had the need for my company to not integrate the tool with other products. Though my company uses the product separately, we can export Sage CRM into Excel, after which the data can be integrated with other software products. Though the tool can be integrated with other products, my company doesn't do it because Sage CRM is enough for us. The analytical reporting part of the business product is good. The analytical reporting part of the product is used for financial years, along with the profit and loss reports and inventory reports. For the sales part in our company, we use the analytical reports generated by the product to help the sales people in a region-wise, sales-wise and product-wise manner. In my company, one of the teams will be changing from Sage CRM to Microsoft Dynamics. I recommend the product to others who plan to use it, especially since it is a tool suitable for medium-sized companies and not for enterprise-sized businesses. Medium-sized companies can use the product since it is an economical and reliable tool. I rate the tool a nine out of ten.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"The quoting feature is the most valuable aspect of the solution."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"It has been helpful for opportunity management and lease management."

"The solution's technical support is fast to respond."

"We use Sage CRM internally, and we are also a reseller of many Sage products; I use it to record the timesheet for collaborators, and I also use it to record all the opportunities with the customers."

"Sage CRM is flexible, customizable, and user-friendly."

"We have found the solution to be stable."

More Sage CRM pros

"If you have a proper business case and a large enterprise where you need to manage more than a million customers then it's a highly recommended solution."

"EAI and workflows are the most valuable features."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The flexibility is very good."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

More Siebel CRM pros

Cons

"With regards to monitoring the transaction with alerts, it could be better."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"Its user interface could be better."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"I would like Sage to improve their UI."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

More Siebel CRM cons

Pricing and Cost Advice

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"The product is expensive."

"We have a yearly license."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"From an African perspective, the solution is relatively expensive."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Construction Company

23%

Manufacturing Company

13%

Comms Service Provider

10%

Financial Services Firm

11%

Government

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

What is your primary use case for Sage CRM?

We use the product for managing leads and cases. It helps us track cases through customizable workflows and efficiently handle lead tracking.

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

See all answers

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Compared 10% of the time

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Compared 6% of the time

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Compared 13% of the time

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Compared 8% of the time

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Compared 8% of the time

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Compared 8% of the time

Bitrix24 vs Siebel CRM

Compared 2% of the time

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Product Reports

Buyer's Guide

CRM

May 2026

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Buyer's Guide

Siebel CRM

May 2026

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Also Known As

No data available

Siebel Sales

Overview

Sage CRM offers efficient tracking for communication and billing, integrating seamlessly with Microsoft Office 365. Its customizable workflows and robust features for inventory control, accounting, and finance make it a reliable choice for businesses seeking a user-friendly interface and stable performance.

Sage CRM serves businesses by managing customer relationships and facilitating user-supplier networking, supporting account management, inventories, purchase orders, invoicing, and case tracking. It integrates with systems like Sage 300 ERP, managing entire transaction processes from quoting to invoicing. Businesses benefit from stable quoting features, scalability, and reliable technical support, although improvements are needed in integration with email, social media, and user interface modifications. Enhancements should also address dynamic reporting, analytics, and transaction monitoring speed.

What are the key features of Sage CRM?

Communication and Billing Tracking: Efficient tracking for staff and client interactions.
Seamless Microsoft Office 365 Integration: Simplifies tasks by integrating with Office 365.
Robust Inventory and Finance Management: Streamlines control and accounting processes.
Customizable Workflows: Adapts processes to business needs.
Scalable Quoting Features: Supports business growth and adapts to changes.

What are the benefits companies should look for?

User-Friendly Interface: Simplifies navigation and daily tasks.
Stable Performance: Ensures reliable operations for businesses.
Flexibility and Upgradeability: Enhances the user experience and adapts to technological advancements.
Reliable Technical Support: Provides assistance and resolves issues promptly.
Opportunity and Case Management: Streamlines management and supports strategic decision-making.

Sage CRM is implemented in industries for effective networking between users and suppliers, managing relationships, and supporting diverse functions like timesheets, opportunities, and data analytics. Its customization allows integration with platforms such as Sage 300 ERP to facilitate transaction recording and finance management.

Sage

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Avis, Fuji Xerox, Formula 1

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Sage CRM vs. Siebel CRM

June 2026

Free Report: Sage CRM vs. Siebel CRM

Find out what your peers are saying about Sage CRM vs. Siebel CRM and other solutions. Updated: June 2026.

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