Sage CRM vs Siebel CRM comparison

Sage and Oracle are both solutions in the CRM category. Sage is ranked #30 with an average rating of 8.0, while Oracle is ranked #14 with an average rating of 7.0. Sage holds a 0.7% mindshare in CRM, compared to Oracle’s 1.2% mindshare. Additionally, 77% of Sage users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Sage CRM

Read 8 Sage CRM reviews

1,493 Views
1,478 Comparison Views

77% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

3,610 Views
3,430 Comparison Views

88% willing to recommend

Sage CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Siebel CRM both compete in the CRM space, offering diverse features and capabilities. Siebel CRM appears to have the upper hand with high customization potential and robust workflows, particularly valuing order and complaint management.

Features: Sage CRM focuses on finance and distribution, with solid employee and customer activity tracking. Integration with Microsoft Office 365 and customizable reporting enhance its usability. It offers good inventory control and scalability. Siebel CRM stands out for its customer management workflows and integration capabilities with complex systems, offering high customization, order management, and complaint management features.

Room for Improvement: Sage CRM could improve email and social media integration, enhance dynamic reporting, and modernize analytics. Addressing interfacing issues would further improve its performance. Siebel CRM needs a more intuitive design, better Open UI responsiveness, and improved cost options. Enhancements in cloud-native functions and documentation are necessary for a better user experience.

Ease of Deployment and Customer Service: Sage CRM provides flexible deployment with on-premises and cloud options, supported by responsive customer service. Siebel CRM offers on-premises and hybrid cloud deployment, with excellent support but requires faster response times. Both solutions provide extensive technical documentation.

Pricing and ROI: Sage CRM is moderately priced with favorable ROI despite support costs. Siebel CRM is considered costly for medium enterprises, prompting some to explore alternatives like Salesforce, though its enterprise-level features justify the investment for larger businesses.

To learn more, read our detailed Sage CRM vs. Siebel CRM Report (Updated: April 2026).

Buyer's Guide

Sage CRM vs. Siebel CRM

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sage CRM

Ranking in CRM

30th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

14th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (4th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Sage CRM is 0.7%, up from 0.6% compared to the previous year. The mindshare of Siebel CRM is 1.2%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Siebel CRM	1.2%
Sage CRM	0.7%
Other	98.1%

CRM

Featured Reviews

Vaiyapurisankar K

Deputy Manager - IT at Nidec Corporation

Useful to access data anytime and helpful in generating reports quickly

Speaking about the product's ability to improve sales processes, I would say that even though the tool offers project management capabilities along with ERP functionalities, my company doesn't use it for project management or HR-related areas. My company majorly uses the tool for finance, logistics, and inventory control. I haven't had the need for my company to not integrate the tool with other products. Though my company uses the product separately, we can export Sage CRM into Excel, after which the data can be integrated with other software products. Though the tool can be integrated with other products, my company doesn't do it because Sage CRM is enough for us. The analytical reporting part of the business product is good. The analytical reporting part of the product is used for financial years, along with the profit and loss reports and inventory reports. For the sales part in our company, we use the analytical reports generated by the product to help the sales people in a region-wise, sales-wise and product-wise manner. In my company, one of the teams will be changing from Sage CRM to Microsoft Dynamics. I recommend the product to others who plan to use it, especially since it is a tool suitable for medium-sized companies and not for enterprise-sized businesses. Medium-sized companies can use the product since it is an economical and reliable tool. I rate the tool a nine out of ten.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"Sage CRM is flexible, customizable, and user-friendly."

"The solution's technical support is fast to respond."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"The part I like the most is the reporting."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"We have found the solution to be stable."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

More Sage CRM pros

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort."

"The solution is scalable."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"EAI and workflows are the most valuable features."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

More Siebel CRM pros

Cons

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"With regards to monitoring the transaction with alerts, it could be better."

"I would like Sage to improve their UI."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"Its user interface could be better."

More Sage CRM cons

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"It is not easy to set up. It's a bit difficult."

"The latest versions of this solution are not stable. I have been working on the latest version for three and a half years and I'm still experiencing issues with stability."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The backend performance of Siebel could be improved as it is often slow."

"The solution itself is very heavy."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Siebel is pricey compared to other CRM tools. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it."

More Siebel CRM cons

Pricing and Cost Advice

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"We have a yearly license."

"From an African perspective, the solution is relatively expensive."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Construction Company

22%

Comms Service Provider

11%

Manufacturing Company

11%

Financial Services Firm

12%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

What is your primary use case for Sage CRM?

We use the product for managing leads and cases. It helps us track cases through customizable workflows and efficiently handle lead tracking.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Microsoft Dynamics CRM vs Sage CRM

Compared 27% of the time

Salesforce Sales Cloud vs Sage CRM

Compared 16% of the time

Funel vs Sage CRM

Compared 12% of the time

Pipeline CRM vs Sage CRM

Compared 10% of the time

Wakeupsales CRM vs Sage CRM

Compared 7% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 13% of the time

Oracle CRM vs Siebel CRM

Compared 9% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

Teneo vs Siebel CRM

Compared 2% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

CRM

April 2026

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Buyer's Guide

Siebel CRM

April 2026

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Also Known As

No data available

Siebel Sales

Overview

Sage CRM offers efficient tracking for communication and billing, integrating seamlessly with Microsoft Office 365. Its customizable workflows and robust features for inventory control, accounting, and finance make it a reliable choice for businesses seeking a user-friendly interface and stable performance.

Sage CRM serves businesses by managing customer relationships and facilitating user-supplier networking, supporting account management, inventories, purchase orders, invoicing, and case tracking. It integrates with systems like Sage 300 ERP, managing entire transaction processes from quoting to invoicing. Businesses benefit from stable quoting features, scalability, and reliable technical support, although improvements are needed in integration with email, social media, and user interface modifications. Enhancements should also address dynamic reporting, analytics, and transaction monitoring speed.

What are the key features of Sage CRM?

Communication and Billing Tracking: Efficient tracking for staff and client interactions.
Seamless Microsoft Office 365 Integration: Simplifies tasks by integrating with Office 365.
Robust Inventory and Finance Management: Streamlines control and accounting processes.
Customizable Workflows: Adapts processes to business needs.
Scalable Quoting Features: Supports business growth and adapts to changes.

What are the benefits companies should look for?

User-Friendly Interface: Simplifies navigation and daily tasks.
Stable Performance: Ensures reliable operations for businesses.
Flexibility and Upgradeability: Enhances the user experience and adapts to technological advancements.
Reliable Technical Support: Provides assistance and resolves issues promptly.
Opportunity and Case Management: Streamlines management and supports strategic decision-making.

Sage CRM is implemented in industries for effective networking between users and suppliers, managing relationships, and supporting diverse functions like timesheets, opportunities, and data analytics. Its customization allows integration with platforms such as Sage 300 ERP to facilitate transaction recording and finance management.

Sage

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Avis, Fuji Xerox, Formula 1

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Sage CRM vs. Siebel CRM

April 2026

Free Report: Sage CRM vs. Siebel CRM

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