Salesforce Essentials vs Siebel CRM comparison

Why PeerSpot?

Salesforce and Oracle are both solutions in the CRM category. Salesforce is ranked #22 with an average rating of 9.0, while Oracle is ranked #19 with an average rating of 7.0. Salesforce holds a 0.6% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 92% of Salesforce users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Salesforce Essentials

Read 14 Salesforce Essentials reviews

3,099 Views
3,099 Comparison Views

92% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

5,871 Views
5,519 Comparison Views

88% willing to recommend

Salesforce Essentials

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Salesforce Essentials are CRM products targeting different market needs. Salesforce Essentials stands out for its modern cloud functionalities and overall value, giving it an edge in adaptability and cost-effectiveness.

Features: Siebel CRM offers enterprise-level capabilities, integration versatility, and scalability suited for large organizations. Salesforce Essentials is notable for its ease of use, adaptability, and strong cloud application supporting small to mid-sized businesses.

Room for Improvement: Siebel CRM could improve in reducing complexity, enhancing user interface simplicity, and accelerating deployment time. Salesforce Essentials might benefit from expanding its features, refining its AI capabilities, and improving offline functionality in its mobile app.

Ease of Deployment and Customer Service: Salesforce Essentials provides rapid cloud deployment and efficient customer support. Siebel CRM involves a complex setup due to its on-premises requirement but provides dedicated support for intricate configurations.

Pricing and ROI: Siebel CRM requires higher initial investment, leading to potential high ROI for enterprises with complex needs. Salesforce Essentials offers flexible and affordable pricing, delivering quick ROI for small businesses seeking cost-effective CRM solutions.

To learn more, read our detailed Salesforce Essentials vs. Siebel CRM Report (Updated: November 2026).

Buyer's Guide

Salesforce Essentials vs. Siebel CRM

November 2026

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Essentials

Ranking in CRM

22nd

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

19th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (4th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Salesforce Essentials is 0.6%, down from 0.7% compared to the previous year. The mindshare of Siebel CRM is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Siebel CRM	1.3%
Salesforce Essentials	0.6%
Other	98.1%

CRM

Featured Reviews

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Has provided a reliable service with responsive support and offers valuable features, though pricing could be more affordable

We are a large organization with 14,000 people. As a user, Salesforce Essentials is extremely easy to use. The complete rollout from minimum viable product to final acceptable product took two years for our global deployment. The business operations for our 14,000 people are managed by approximately 10 people on the business side. These business admins are responsible for sales operations, troubleshooting, training, and driving features and requirements from the sales and marketing organizations. Additionally, we work with product owners on the IT side and a team of programmers. Daily operations require about five people for IT work, security programming, system connections, and development execution. For day-to-day user support, we need eight to ten people in the business. We operate on Microsoft Azure private cloud infrastructure. On a scale of 1 to 10, I rate Salesforce Essentials a 9 out of 10.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."

"I can download the data to Excel, create tables, and do whatever I want. I am very comfortable with the tool's mobile application. Its main benefit is transparency because I can share it with representatives."

"The solution is very scalable and flexible. It can be customized as per the business need."

"The product is stable."

"The combination of product and service are exceptional."

"We use Salesforce Essentials for everything we do on the sales side."

"Salesforce Essentials is a reliable and powerful application."

"The CRM system has SAP Sales, SAP Service, and SAP Billing, with everything integrated into an on-premise SAP CRM system. Salesforce Essentials replaced this on-premise system, bringing all functionalities onto the cloud platform."

More Salesforce Essentials pros

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

"It's very stable."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM."

"It is quite robust and flexible; you can develop almost anything you want, and when you go into the tools, you can do anything you want."

"Siebel CRM is the number one CRM product in the world."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

More Siebel CRM pros

Cons

"The primary area for improvement in Salesforce Essentials is its pricing. There are other competitors, like Zoho CRM, that offer similar features at a lower cost."

"Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not very user-friendly for mobile."

"Less integration would be better. It should work independently."

"The solution needs to be more user-friendly. It's difficult for a senior to track leads when a salesperson uploads leads. The solution should also improve its integration capabilities."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"Areas that could be improved or upgraded in the next release include analytics, automation capabilities, and stability."

"Salesforce Essentials does not contain domain-specific solutions."

"The cost of running Salesforce Essentials is significant. The licenses are expensive, and the operational costs are considerable, including the necessity to maintain a team of approximately 15 people to run the system."

More Salesforce Essentials cons

"The latest versions of this solution are not stable. I have been working on the latest version for three and a half years and I'm still experiencing issues with stability."

"The user interface, mobile application, and support could be improved."

"Siebel is not user-friendly."

"The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The documentation needs to be improved."

More Siebel CRM cons

Pricing and Cost Advice

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

"I rate Salesforce Essentials' pricing an eight out of ten."

"We chose quarterly payments."

"The pricing is a bit on the expensive side."

"The tool is moderately priced."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

"It's a perpetual license, and the subscription can be expensive."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

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Top Industries

By visitors reading reviews

Construction Company

21%

Manufacturing Company

10%

Comms Service Provider

10%

Marketing Services Firm

Financial Services Firm

12%

Outsourcing Company

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...

See all answers

What is your primary use case for Salesforce Essentials?

I have experience with Salesforce Essentials' Tableau and Salesforce Marketing Cloud, but not extensively. I was more focused on their CRM platform, specifically the core CRM and sales basics. My e...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

See all answers

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Compared 5% of the time

Salesforce Sales Cloud vs Salesforce Essentials

Compared 2% of the time

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Compared 11% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

Oracle CRM vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

SugarCRM Platform vs Siebel CRM

Compared 8% of the time

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Product Reports

Buyer's Guide

Salesforce Essentials

October 2026

Download Salesforce Essentials product report

Buyer's Guide

Siebel CRM

October 2026

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Information Not Available

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Salesforce Essentials vs. Siebel CRM

November 2026

Free Report: Salesforce Essentials vs. Siebel CRM

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