Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
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Application development: With low code, companies can build applications faster and automate their businesses.
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Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
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Security: The Shield component allows companies to secure their data and build applications.
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Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
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Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
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Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
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Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
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AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
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Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
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Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
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Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
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Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
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Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
- Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
- The tool requires a low amount of coding, making it a quick and agile way to develop applications.
- The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
- The product can be incorporated with various platforms and coding languages for application development.
- The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
- Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
- Salesforce Platform is compatible with desktop databases such as Microsoft Access.
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
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Strong Language Capabilities: Essential for document reading and interpretation.
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Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
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Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
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Effective Monitoring: Control room supports detailed automation oversight.
What ROI should users expect?
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Efficiency in Task Automation: Automates repetitive tasks in back-office services.
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Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
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Support for Process Mining: Aids in generative AI initiatives and process transformation.
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Complex Project Management: Useful in managing large-scale migration projects.
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
