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SAP SuccessFactors Onboarding vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP SuccessFactors Onboarding
Ranking in Talent Acquisition
15th
Average Rating
7.0
Reviews Sentiment
4.4
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Talent Acquisition
11th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Applicant Tracking and Recruiting Software (2nd)
 

Featured Reviews

MH
Consultant at In2IT EBS
Onboarding has streamlined hiring and document workflows but still needs a more intuitive interface
Onboarding is user-friendly, and we can map documents and forms based on the requirements of the clients. The recruit-to-hire data mapping is also quite good in Onboarding. I have worked with the Onboarding dashboard extensively. Based on the company culture and the processes they want to integrate within the Onboarding process, we gather those requirements and implement them in the system. The implementation capabilities are quite strong in this regard. SAP SuccessFactors Onboarding is open to experimentation and iteration. The candidate flow from RCM to Onboarding is quite seamless. Forming a candidate into an employee is accomplished within a few clicks, including sending the candidate from Onboarding to EC, which provides a good experience for the client. From version 1.0 to 2.0, things have changed considerably. DocuSign and other integrations have been added to Onboarding, and I believe things are progressing well. Electronic forms during Onboarding have helped us reduce time, and e-signatures and DocuSign have been particularly beneficial. Building forms within the system and uploading them has significantly reduced paperwork and manpower requirements, resulting in considerable time savings.
Anudeep Kamuni - PeerSpot reviewer
Global Lead - TA ops & Analytics | Strategy Growth & Leadership at a recreational facilities/services company with 10,001+ employees
Efficiently automates tasks but lacks certain features in terms of usability
There are a couple of areas of improvement. SmartRecruiter lacks certain features in terms of usability. For instance, we cannot move candidate profiles, interview feedback, notes, and activities related to one candidate when transitioning from one job to another. We have to manually copy and paste everything for that specific candidate. This is a significant drawback. Additionally, the filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager. This level of inaccuracy is unexpected for an application, especially for smaller organizations. It should have been corrected easily. Moreover, the CRM module lacks video reporting capabilities. These are some the biggest improvement I would like to see.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Onboarding is user-friendly, and we can map documents and forms based on the requirements of the clients."
"What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good."
"Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system, which means that you can schedule interviews and add your feedback and ratings there. You can also communicate with the candidates. The analytics part of it is also very valuable. It is a useful feature that we use quite a lot. We don't really use other features such as recruitment marketing or CRM candidate relationship management in SmartRecruiters."
"I found the core product quite useful. It is easy to use and quite user-friendly. They have also got other options, such as CRM and HRS. They have other versions such as smart distribute, which is an HRS type of system to analyze and get permissions needed from the applicants. In terms of pricing, SmartRecruiters is much better than its competitors."
"It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off."
"Once we implemented SmartRecruiters, it meant that we were able to have a consolidated global overview of all the recruitment activities."
"It is a really user-friendly tool, and its implementation is quite wide."
"I used the free version, which I found valuable."
"The most valuable feature is the way that they've set it up for collaboration."
 

Cons

"I observe that numerous support issues arise with clients, requiring frequent bug fixes."
"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."
"One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."
"The first pain point for us is when we're scheduling interviews with candidates."
"We ran into some serious issues related to language barriers."
"We ran into some serious issues related to language barriers."
"Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant."
"The filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager."
"Some features are not as straightforward or user friendly to implement."
 

Pricing and Cost Advice

Information not available
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
"SmartRecruiters is an expensive solution."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
11%
Healthcare Company
10%
Construction Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What needs improvement with SAP SuccessFactors Onboarding?
I observe that numerous support issues arise with clients, requiring frequent bug fixes. The user interface could be more user-friendly. Based on these observations, I would rate the system at 7.5.
What is your primary use case for SAP SuccessFactors Onboarding?
I am working with SAP SuccessFactors Onboarding for RCM and Onboarding purposes. I work with one of the implementation partners of SAP, and we implement the system for our customers. Primarily, we ...
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Overview

 

Sample Customers

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