I am working with SAP SuccessFactors Onboarding for RCM and Onboarding purposes. I work with one of the implementation partners of SAP, and we implement the system for our customers. Primarily, we focus on their hiring purposes, Onboarding, and related processes.
Onboarding has streamlined hiring and document workflows but still needs a more intuitive interface
What is our primary use case?
What is most valuable?
Onboarding is user-friendly, and we can map documents and forms based on the requirements of the clients. The recruit-to-hire data mapping is also quite good in Onboarding. I have worked with the Onboarding dashboard extensively.
Based on the company culture and the processes they want to integrate within the Onboarding process, we gather those requirements and implement them in the system. The implementation capabilities are quite strong in this regard. SAP SuccessFactors Onboarding is open to experimentation and iteration. The candidate flow from RCM to Onboarding is quite seamless. Forming a candidate into an employee is accomplished within a few clicks, including sending the candidate from Onboarding to EC, which provides a good experience for the client.
From version 1.0 to 2.0, things have changed considerably. DocuSign and other integrations have been added to Onboarding, and I believe things are progressing well. Electronic forms during Onboarding have helped us reduce time, and e-signatures and DocuSign have been particularly beneficial. Building forms within the system and uploading them has significantly reduced paperwork and manpower requirements, resulting in considerable time savings.
What needs improvement?
I observe that numerous support issues arise with clients, requiring frequent bug fixes. The user interface could be more user-friendly. Based on these observations, I would rate the system at 7.5.
For how long have I used the solution?
I have been working with SAP SuccessFactors Onboarding for close to a year.
How are customer service and support?
The tech support of SAP is quite good. At times I experience delays in receiving assistance, but they provide accurate and helpful support. I would rate the tech support at eight.
How would you rate customer service and support?
Positive
How was the initial setup?
I do not believe there are significant initial setup complexities. However, migrating from version 1.0 to 2.0 might be somewhat difficult. There could be potential data loss during the migration, though I am not entirely certain about this.
