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Sauce Labs vs ZAPTEST comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Sauce Labs boosts ROI by optimizing release cycles, reducing costs, enhancing test efficiency, and enabling broader device testing.
Sentiment score
7.7
ZAPTEST boosts ROI by enabling automation, eliminating manual testing phases and multiple tester hires, achieving 100% user-reported ROI.
 

Customer Service

Sentiment score
8.0
Sauce Labs' customer service is praised for responsiveness, friendliness, and efficiency, with most users highly satisfied despite occasional delays.
Sentiment score
9.1
ZAPTEST excels in responsive customer service and support, with flexible pricing and effective issue resolution praised by users.
 

Scalability Issues

Sentiment score
6.9
Sauce Labs is scalable but faces challenges with cost, VM limitations, outages, and requires more data centers for extensive scaling.
Sentiment score
8.9
Organizations experience seamless scalability with ZAPTEST, reporting smooth operations even under high demands due to effective license integration.
 

Stability Issues

Sentiment score
6.8
Sauce Labs offers stable, reliable cloud testing with occasional issues, but improvements and timely support enhance user satisfaction.
Sentiment score
7.0
ZAPTEST's version 15.0.75 resolves previous stability issues, though minor crashes affect 2% of users occasionally.
 

Room For Improvement

Users want clearer documentation, faster processing, better reports, improved integrations, more device coverage, accurate logging, and responsive support.
Users find ZAPTEST documentation outdated, desire better support, improved features, and enhanced test result and save functions.
 

Setup Cost

Enterprise users find Sauce Labs pricing flexible but costly, recommending starting small and scaling to manage costs effectively.
ZAPTEST provides cost-effective enterprise solutions with flexible licensing, low fees, and a free evaluation, making it a budget-friendly choice.
 

Valuable Features

Sauce Labs offers cross-browser compatibility, video recording, and parallel test execution for scalable testing across multiple platforms and devices.
ZAPTEST offers advanced testing automation with cross-platform compatibility, multi-device support, and integrations, reducing effort and costs efficiently.
 

Categories and Ranking

Sauce Labs
Ranking in Functional Testing Tools
12th
Ranking in Test Automation Tools
19th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
No ranking in other categories
ZAPTEST
Ranking in Functional Testing Tools
30th
Ranking in Test Automation Tools
26th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Test Automation Tools category, the mindshare of Sauce Labs is 3.2%, up from 2.8% compared to the previous year. The mindshare of ZAPTEST is 1.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs3.2%
ZAPTEST1.5%
Other95.3%
Test Automation Tools
 

Featured Reviews

MR
Lead Consultant at a tech services company with 10,001+ employees
Provides multiple test environments and saves time, but should have something for inspecting mobile apps screens
With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us. I also faced an issue where during the execution time, the iCloud password used to expire within a certain period, which used to create pop-ups on the screen making our tests fail. That was one thing that we faced many times. If that can be improved, it will be very helpful.
it_user362916 - PeerSpot reviewer
System engineer at a tech services company with 10,001+ employees
We can write our codes just after the functional docs are prepared, and we can straight away start testing the application in the system testing phase itself.
* Using this tool, we can automate test cases even before the deployment of an application. This can be done by scanning objects from UI mock-ups or screenshots. * One script multi-run technology reduces scripting effort and budget by which you can run one unique script to test multiple platforms. * We can write one code and run it in multiple browsers (Chrome, IE, Firefox anything) and operating systems (Android, Windows, anything). * PDF validation, average colour validation, etc. are better and stable. * We can literally automate anything (not necessarily web applications) using ZAPTEST as it works exactly as a human eye and doesn't dig into application codes. * Partial OCR and block recognization are game changers. * JIRA and ALM integration
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
900,644 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Outsourcing Company
8%
Manufacturing Company
7%
Manufacturing Company
18%
Construction Company
15%
Healthcare Company
10%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
 

Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
AT&T, Ally Financial, Inc. Standard & Poors, Comcast, Boeing Employee Credit Union, Nordstroms, Bank of New Zealand, Aviva France, Delta Airlines, First National Bank of South Africa, Leukemia & Lymphoma Society, American Well, SuperValu, 24 Hour Fitness, Inc., Lexis Nexis, Cspire Wireless, GE Intelligent Systems, Accenture, Shelter Mutual Insurance, Agco
Find out what your peers are saying about Sauce Labs vs. ZAPTEST and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.