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Tricentis Tosca vs ZAPTEST comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Tricentis Tosca accelerates test automation, enhancing efficiency and ROI, but high costs may challenge smaller companies.
Sentiment score
7.7
ZAPTEST boosts ROI by enabling automation, eliminating manual testing phases and multiple tester hires, achieving 100% user-reported ROI.
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
Senior Director at Ascendion
 

Customer Service

Sentiment score
6.7
Tricentis Tosca's customer service is praised for expertise and efficiency, though some users face occasional response delays.
Sentiment score
9.1
ZAPTEST excels in responsive customer service and support, with flexible pricing and effective issue resolution praised by users.
The support team engages actively, providing solutions and scheduling calls for more complex queries, making it easy to get assistance.
Senior engineer at Nagarro
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Senior Director at Ascendion
The overall competence of the support has declined; previously, the support was very good, but recently, it has become difficult to reach them and get solutions, and it's taking a lot of time.
Technical Architect at MOURI Tech
 

Scalability Issues

Sentiment score
7.2
Tricentis Tosca excels in scalability, efficiently managing large test volumes and diverse environments with minimal scaling issues.
Sentiment score
8.9
Organizations experience seamless scalability with ZAPTEST, reporting smooth operations even under high demands due to effective license integration.
Tosca should focus on AI capabilities to provide additional features such as script writing in Playwright type scripts, offering options for both module-based and custom script test cases while ensuring cost efficiency.
Senior engineer at Nagarro
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
Senior Director at Ascendion
Scalability is excellent with Tricentis Tosca.
Senior Software Engineer 2 at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
7.4
Tricentis Tosca is stable and reliable, with minor issues resolved quickly and improved performance in newer versions.
Sentiment score
7.0
ZAPTEST's version 15.0.75 resolves previous stability issues, though minor crashes affect 2% of users occasionally.
For performance and stability, Tricentis Tosca deserves a 10 out of 10.
Senior Software Engineer 2 at a tech services company with 51-200 employees
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
Senior Director at Ascendion
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
Test Automation Specialist at Accenture
 

Room For Improvement

Users seek improvements in Tricentis Tosca's object recognition, interface, integration, licensing, support, and AI-enhanced automation features.
Users find ZAPTEST documentation outdated, desire better support, improved features, and enhanced test result and save functions.
The self-healing process should automatically handle any changes in web applications; for instance, if properties change inside the application, the tool should automatically take care of it, unlike other tools such as Mabl and TestComplete that have better self-healing capabilities.
Technical Architect at MOURI Tech
Many companies prefer using Tosca due to data security, which is crucial.
Senior engineer at Nagarro
If a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly.
Senior Director at Ascendion
 

Setup Cost

Tricentis Tosca's high pricing is offset by robust features, appealing to enterprises despite being costly for smaller businesses.
ZAPTEST provides cost-effective enterprise solutions with flexible licensing, low fees, and a free evaluation, making it a budget-friendly choice.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
Senior Director at Ascendion
A yearly license costs around 20,000 euros.
Test Automation Specialist at Accenture
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
 

Valuable Features

Tricentis Tosca offers scriptless testing with reusable data, drag-and-drop features, and integration, enhancing test automation for all users.
ZAPTEST offers advanced testing automation with cross-platform compatibility, multi-device support, and integrations, reducing effort and costs efficiently.
The manual effort is reduced by more than ninety percent when testing with Tosca.
Senior engineer at Nagarro
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
Sr Test Automation Architect at a tech services company with 501-1,000 employees
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
Senior Director at Ascendion
 

Categories and Ranking

Tricentis Tosca
Ranking in Functional Testing Tools
1st
Ranking in Test Automation Tools
1st
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
114
Ranking in other categories
Service Virtualization (1st), Mobile App Testing Tools (1st), Regression Testing Tools (1st), API Testing Tools (2nd)
ZAPTEST
Ranking in Functional Testing Tools
31st
Ranking in Test Automation Tools
26th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Test Automation Tools category, the mindshare of Tricentis Tosca is 10.7%, down from 21.5% compared to the previous year. The mindshare of ZAPTEST is 1.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
Tricentis Tosca10.7%
ZAPTEST1.5%
Other87.8%
Test Automation Tools
 

Featured Reviews

AKSHAYRATHI - PeerSpot reviewer
Senior engineer at Nagarro
End-to-end regression automation has accelerated delivery and now secures complex test data
I think Tosca can be improved, particularly in AI capabilities because right now Tosca does not have any strong API capabilities. It has some AI features in the newer version, but many organizations have not adopted these due to version-specific problems, as some are still using older versions. From an AI point of view, they can enhance reliability since the world is moving towards AI, and every tool must be integrated. While Tosca has made attempts, I have not used them and they are not widely adopted, so they are stuck in the testing phase in my organization. I would also mention that while I am currently using Tosca Mobile, the loading part and connectivity issues need improvement. They should better integrate AI features that are already present but not widely used across many organizations. Reliability on the AI aspect needs enhancement for practical application. From the perspective of governance and security, I believe Tosca can develop its own LLM or leverage third-party LLMs while maintaining security and risk management regarding client data. Many companies prefer using Tosca due to data security, which is crucial. An in-house LLM could significantly enhance its debugging power and provide helpful solutions upon test case failure.
it_user362916 - PeerSpot reviewer
System engineer at a tech services company with 10,001+ employees
We can write our codes just after the functional docs are prepared, and we can straight away start testing the application in the system testing phase itself.
* Using this tool, we can automate test cases even before the deployment of an application. This can be done by scanning objects from UI mock-ups or screenshots. * One script multi-run technology reduces scripting effort and budget by which you can run one unique script to test multiple platforms. * We can write one code and run it in multiple browsers (Chrome, IE, Firefox anything) and operating systems (Android, Windows, anything). * PDF validation, average colour validation, etc. are better and stable. * We can literally automate anything (not necessarily web applications) using ZAPTEST as it works exactly as a human eye and doesn't dig into application codes. * Partial OCR and block recognization are game changers. * JIRA and ALM integration
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Retailer
5%
Manufacturing Company
18%
Construction Company
14%
Healthcare Company
11%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise24
Large Enterprise75
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus UFT is a performance and functional testing tool. We tested it, and it was well...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is scriptless, so even non-experienced staff can use it. To put it simply, with To...
What is your experience regarding pricing and costs for Tricentis Tosca?
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense. It is really pricey in the market, making it more suitable for large enterprises rather than small or me...
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Also Known As

Orchestrated Service Virtualization
No data available
 

Overview

 

Sample Customers

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
AT&T, Ally Financial, Inc. Standard & Poors, Comcast, Boeing Employee Credit Union, Nordstroms, Bank of New Zealand, Aviva France, Delta Airlines, First National Bank of South Africa, Leukemia & Lymphoma Society, American Well, SuperValu, 24 Hour Fitness, Inc., Lexis Nexis, Cspire Wireless, GE Intelligent Systems, Accenture, Shelter Mutual Insurance, Agco
Find out what your peers are saying about Tricentis Tosca vs. ZAPTEST and other solutions. Updated: July 2026.
908,834 professionals have used our research since 2012.