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Secureworks Taegis Managed XDR / MDR vs Symantec Cyber Security Services [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Taegis Managed ...
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd), Managed Detection and Response (MDR) (17th)
Symantec Cyber Security Ser...
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.
reviewer1042635 - PeerSpot reviewer
Science Technician at a government with 201-500 employees
Easy to use with a good user interface and excellent management capabilities
The solution is very easy to use. It's not very complicated. It's easy to control our users and to block users from accessing the internet, for example. I'm able to easily manage my internet's bandwidth. The firewall is fantastic. It's one of the most valuable aspects of the solution. The initial setup is pretty easy. The solution has good integration capabilities. There's the opportunity to do a seminar with the company, in order for users to help better understand the solution. The user interface is quite good. Everything is easy to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"Solved a fundamental problem that lets us all sleep well at night!"
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The pricing is flexible."
"Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective."
"The initial setup was very straight forward."
"We can easily isolate affected machines in the network."
"The most valuable feature is the fast alerting and response time."
"The firewall is fantastic, it's one of the most valuable aspects of the solution."
"The most valuable features are the firewall and the IPS."
"In terms of stability, this solution is very good."
"Symantec is a wonderful product and they have feature-rich environments that fill the needs of those looking for antivirus but they are more than just a solution for antivirus and cybersecurity services."
"The solution offers good device control."
"The technical aspects and the features of this product are all good."
"This is not a complex product; it is easy to set up, configure, and use."
"The solution is very easy to use. It's not very complicated."
 

Cons

"GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems."
"Dell Secureworks could improve its integration with other third-party solutions."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"It would be nice if the solution were a little more affordable."
"In the next release of this solution, I would like to see file integrity monitoring."
"The deployment could definitely be improved."
"Tamper-proofing or tamper protection is still pending in Secureworks."
"Technical support is the one thing about this solution that is not good."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
"Overall, the support is very, very bad."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"This solution needs to improve with respect to zero-day attack response."
"This solution is expensive."
"The part of the product that I think needs the most work is reporting."
"At the endpoint, the client memory utilization should be very optimized. The client takes up a lot of memory when processing CPU, so it affects the endpoint performance."
 

Pricing and Cost Advice

"The Red Cloak agent is free."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"The pricing of Dell Secureworks is very reasonable."
"It is expensive but there is no better product than this."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"Currently, we are paying about $3,000-$4,000 yearly. I don't believe there are costs above the standard licensing fee."
"The list price is approximately $50 USD annually per user."
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Top Industries

By visitors reading reviews
Construction Company
12%
Comms Service Provider
9%
Financial Services Firm
9%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise2
 

Questions from the Community

What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
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Also Known As

Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
No data available
 

Overview

 

Sample Customers

RICOH, Owens and Minor
BayWa, Carrington Holding Company, Citizens Business Bank, Englewood Hospital and Medical Center, FBL Financial, Molina Healthcare Inc., Pgi, Sealed Air, TSO cloud
Find out what your peers are saying about Check Point Software Technologies, Sophos, Bugcrowd and others in Managed Security Services Providers (MSSP). Updated: August 2026.
913,683 professionals have used our research since 2012.