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SolarWinds Hybrid Cloud Observability vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.5
SolarWinds Hybrid Cloud Observability cuts costs with unified monitoring, alerting, and downtime reduction, but some prefer Grafana.
Sentiment score
6.4
ThousandEyes offers significant ROI by enhancing network performance, reducing downtime, and speeding up troubleshooting, benefiting organizations significantly.
The primary return comes from its effectiveness, leading to significant cost savings, especially since we can create tenants and allow multiple countries to utilize the nodes through shared tools.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
It saves time by issuing alerts that notify engineers about problems or incidents.
Business Developement Manager at I.ua
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
Senior cloud engineering lead and IT project owner at KDD
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
Project Manager at Procter & Gamble
 

Customer Service

Sentiment score
5.4
SolarWinds Hybrid Cloud Observability support is adequate, with varied response times and tailored needs in specific markets.
Sentiment score
6.6
ThousandEyes customer support is highly rated, responsive, and helpful, especially for critical issues, with effective integration support.
the support is quick and meets service-level agreements
Business Developement Manager at I.ua
I get an instant response and on-call support as well.
Solutions Architect at Cognizant
The complexities and internal processes in approvals necessitate a more tailored support approach, ensuring that assistance is relevant and timely.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
We contacted the support team, and they resolved it within a couple of hours.
System Operation Associate at a financial services firm with 10,001+ employees
The customer support for ThousandEyes is very proactive and supportive.
Project Manager at Procter & Gamble
 

Scalability Issues

Sentiment score
6.6
SolarWinds Hybrid Cloud Observability offers seamless scalability and high performance, with users praising its flexibility and robust hybrid model.
Sentiment score
7.0
ThousandEyes is praised for scalability and adaptability, though some note licensing costs, making it ideal for diverse businesses.
The product is very easy to scale.
Business Developement Manager at I.ua
A single polling engine with enterprise supports up to 100 additional polling engines, monitoring up to 100,000 elements per instance.
Senior Lead at a tech vendor with 10,001+ employees
The scalability of SolarWinds Hybrid Cloud Observability is great.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Network and Systems Engineer at a healthcare company with 11-50 employees
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Project Manager at Procter & Gamble
 

Stability Issues

Sentiment score
6.3
SolarWinds Hybrid Cloud Observability is generally stable, with rare downtimes mainly due to improper deployment and necessary upgrades.
Sentiment score
8.1
ThousandEyes is highly reliable with minimal bugs, fast performance, and user satisfaction ratings typically between seven and ten.
In my current environment, we have experienced instability likely due to the deployment not meeting required standards.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
We have to put a lot of communication in place because if we are trying to take SolarWinds Hybrid Cloud Observability down for upgrades, then obviously the entire observability or infrastructure monitoring is paused.
Associate Vice President at Wissen infotech
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
Senior cloud engineering lead and IT project owner at KDD
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Network and Systems Engineer at a healthcare company with 11-50 employees
 

Room For Improvement

SolarWinds needs AI enhancement, smoother integration, better support, intuitive dashboard, expanded compatibility, and improved documentation and setup.
Users desire an improved interface, better integration, enhanced monitoring capabilities, detailed documentation, and proactive incident detection for ThousandEyes.
The solution could improve in areas such as CICD observability.
Business Developement Manager at I.ua
The initial setup and configuration can also be complex for new users.
Quality Auditing Associate at a tech vendor with 10,001+ employees
I think deeper integration into Kubernetes, serverless functions, and cloud-native tracing can be implemented as these matter to many organizations.
Senior Lead at a tech vendor with 10,001+ employees
Incidents should be alerted on and traced early, before they escalate to full outages.
Software Developer at The Code
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
System Operation Associate at a financial services firm with 10,001+ employees
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Network and Systems Engineer at a healthcare company with 11-50 employees
 

Setup Cost

SolarWinds offers reasonable node-based pricing, but renewal changes and regional variations necessitate strategic negotiations for optimal investment.
ThousandEyes is mid-range to expensive, offering significant value to larger organizations, with regional pricing and flow-dependent licensing costs.
We approached SolarWinds Hybrid Cloud Observability directly and the quotation that they gave was a very expensive one.
Associate Vice President at Wissen infotech
The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.
Business Developement Manager at I.ua
The new pricing models lack clarity in communication, bundling services that we may not actually need, leading to unnecessary costs.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Project Manager at Procter & Gamble
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
Lead Technical Consultant at a financial services firm with 5,001-10,000 employees
 

Valuable Features

SolarWinds Hybrid Cloud Observability provides comprehensive monitoring, proactive insights, and rapid troubleshooting for efficient multi-location network management.
ThousandEyes offers comprehensive network insights, enhancing operational efficiency, troubleshooting, and user experience with end-to-end monitoring and deep visibility.
It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.
Business Developement Manager at I.ua
It has an alerting engine where I can define thresholds and configure custom alerts, which can also be integrated with ITSM or a ticketing system to auto-create tickets.
Solutions Architect at Cognizant
Smart Alerts in SolarWinds Hybrid Cloud Observability has been really helpful for our team. For instance, one day, a switch interface started hitting high utilization, which would have caused slowness in network traffic. SolarWinds Hybrid Cloud Observability sent an alert immediately, so we could check the devices and fix the issue before users noticed any problem.
Quality Auditing Associate at a tech vendor with 10,001+ employees
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
Senior cloud engineering lead and IT project owner at KDD
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
Project Manager at Procter & Gamble
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
Vice President, Finance and Operations at Fruitist
 

Categories and Ranking

SolarWinds Hybrid Cloud Obs...
Ranking in Cloud Monitoring Software
17th
Average Rating
8.0
Reviews Sentiment
5.8
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ThousandEyes
Ranking in Cloud Monitoring Software
10th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (7th), Digital Experience Monitoring (DEM) (3rd)
 

Mindshare comparison

As of March 2026, in the Cloud Monitoring Software category, the mindshare of SolarWinds Hybrid Cloud Observability is 1.2%, up from 0.2% compared to the previous year. The mindshare of ThousandEyes is 2.1%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
ThousandEyes2.1%
SolarWinds Hybrid Cloud Observability1.2%
Other96.7%
Cloud Monitoring Software
 

Featured Reviews

Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Unified dashboards have improved hybrid infrastructure monitoring and support daily operations
The dashboard and reporting can be improved. The way the dashboards are being configured and presented in SolarWinds Hybrid Cloud Observability has certain challenges. The look and feel and ease of configuring are areas where we see difficulties. There are certain limitations where we are not able to select the range or live details. Specifically, I want to have a trend analysis on certain thresholds, but those are tricky and we are not able to do that. We are currently downloading that and then using Excel to represent it. Those kinds of features are missing as of now. AI features in SolarWinds Hybrid Cloud Observability, we only started this in 2024. We are still stabilizing the environment. AI is the next thing, so we did not start looking into that yet. Even the dashboards that we are trying to build to understand the trend analysis in SolarWinds Hybrid Cloud Observability show always the live information. What is the current state, how many monitors, how many are green, how many are amber, where we have warnings, what are at risk, is the live information that we could build from the dashboard. When trying to analyze the thresholds or how much increase we need to make, or what the trend is happening, getting into those details is difficult. Building those kind of reports is a tricky one. We struggle a lot in that area.
Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Proactive monitoring has transformed digital experience and now optimizes application delivery
With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.
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Top Industries

By visitors reading reviews
Government
11%
Financial Services Firm
7%
University
7%
Manufacturing Company
7%
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?
SolarWinds Hybrid Cloud Observability is device-based. How many devices we want to bring on board determines the cost. Technically, we have built multiple clusters based on the regions that we want...
What needs improvement with SolarWinds Hybrid Cloud Observability?
Regarding AI features in SolarWinds Hybrid Cloud Observability, we currently depend on other AI features such as BigPanda and other tools. There are some improvements in correlation, but it is stil...
What is your primary use case for SolarWinds Hybrid Cloud Observability?
Most valuable features of SolarWinds Hybrid Cloud Observability compared to the previous platform are not immediately apparent. However, since we have not fully moved to SaaS, I cannot comment on t...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric scree...
What is your primary use case for ThousandEyes?
My main use cases for ThousandEyes at my current company are leveraging ThousandEyes for digital experience, internet, and internet performance. I'm using ThousandEyes for full network path visuali...
 

Overview

 

Sample Customers

Information Not Available
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about SolarWinds Hybrid Cloud Observability vs. ThousandEyes and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.