New Relic vs SolarWinds Hybrid Cloud Observability comparison

New Relic and SolarWinds are both solutions in the Cloud Monitoring Software category. New Relic is ranked #5 with an average rating of 7.9, while SolarWinds is ranked #34 with an average rating of 8.0. New Relic holds a 5.3% mindshare in CMS, compared to SolarWinds’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

New Relic

Read 160 New Relic reviews

13,147 Views
4,470 Comparison Views

94% willing to recommend

SolarWinds Hybrid Cloud Obs...

Read 3 SolarWinds Hybrid Cloud Observability reviews

298 Views
298 Comparison Views

100% willing to recommend

New Relic

SolarWinds Hybrid Cloud Obs...

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between New Relic and SolarWinds Hybrid Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. SolarWinds Hybrid Cloud Observability Report (Updated: September 2025).

Buyer's Guide

New Relic vs. SolarWinds Hybrid Cloud Observability

September 2025

Download the complete report

Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

160

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

SolarWinds Hybrid Cloud Obs...

Ranking in Cloud Monitoring Software

34th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Cloud Monitoring Software category, the mindshare of New Relic is 5.3%, down from 8.3% compared to the previous year. The mindshare of SolarWinds Hybrid Cloud Observability is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	5.3%
SolarWinds Hybrid Cloud Observability	0.4%
Other	94.3%

Cloud Monitoring Software

Featured Reviews

Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Read full review

Ravi Khanchandani

Founder Director at Techsa Services

A unified platform designed to monitor the entire infrastructure

The tool's escalation process needs improvement. More support is needed for the new generation of solutions, particularly SD-WAN support and newer storage components. Additionally, as more vendors move towards API-based monitoring, we anticipate SolarWinds HCO will increase integrations with other solutions. Another area for improvement is reporting. With infrastructure becoming increasingly diverse, the static infrastructures of the past are evolving into dynamic setups. Traditionally, we had wireless in the office, a backend Internet connection, and connections to head offices and data centers. With the advent of SD-WAN, multiple service providers, and cloud-based options, infrastructure is more dynamic. Today, most customers are not using on-premise solutions exclusively; they are opting for Office 365, G Suite, or similar services. Therefore, monitoring requirements are no longer limited to on-premise infrastructure but span diverse environments—some on-premise, some in the cloud. This is why SolarWinds is moving towards hybrid cloud observability. We would like to see more integrations and support for third-party vendors. For example, current support for Google Cloud Platform (GCP) is limited, and expanding this support would be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has prevented failures from occurring in our production environment."

"The VPN is one of the solution's most valuable features for us."

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"We like the performance of the product."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

More New Relic pros

"I rate my satisfaction with SolarWinds Hybrid Cloud Observability at nine out of ten."

"The initial setup is straightforward and quick if prerequisites are met, taking only a couple of days."

"SolarWinds Hybrid Cloud Observability offers very good community support with many documents and best cases for various situations."

"The primary use cases are for customers who require complete infrastructure monitoring. I mean IT infrastructure, which includes network devices, security devices, and server environments, whether physical, virtual, or cloud-based. The platform can manage any infrastructure component that needs monitoring."

Cons

"I haven't come across any features that are lacking."

"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

More New Relic cons

"The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English."

"Event management features can be added as it has limited capability to ingest events from external sources."

"The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English."

"SolarWinds HCO platform offers various features spanning components, such as network, security, server, virtual, and application components. Common features include dashboarding, reporting, and alerting. These features provide comprehensive visibility, allowing you to see how one area's issues affect others. For instance, if a network issue impacts server performance, this visibility is crucial."

Pricing and Cost Advice

"Because of budget, we are not using the mobile app part of this tool."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"I loved this product, but we can no longer afford it, so we dropped it."

"I think the pricing is reasonable."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The detection piece of it brings us a big return on investment."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

More New Relic pricing and cost advice

"The solution's pricing is quite reasonable. It has moved to node-based licensing, simplifying the process. They don't distinguish between different types of nodes, such as server nodes, physical routers, or switches. One node equals one license, making it easy to manage. If you have 500 devices, you need five hundred licenses to get all the features of this unified monitoring platform."

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Monitoring Software solutions are best for your needs.

See recommendations

868,787 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	61

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...

See all answers

What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?

It is fairly priced compared to competitors.

See all answers

What needs improvement with SolarWinds Hybrid Cloud Observability?

Event management features can be added as it has limited capability to ingest events from external sources.

See all answers

What is your primary use case for SolarWinds Hybrid Cloud Observability?

I work day-to-day on SolarWinds Hybrid Cloud Observability ( /products/solarwinds-hybrid-cloud-observability-reviews ). It covers network, server, storage, and networking.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Elastic Observability vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

SolarWinds NPM vs SolarWinds Hybrid Cloud Observability

Compared 64% of the time

SolarWinds AppOptics vs SolarWinds Hybrid Cloud Observability

Compared 36% of the time

More SolarWinds Hybrid Cloud Observability Competitors

Product Reports

Buyer's Guide

New Relic

September 2025

Download New Relic product report

Buyer's Guide

Cloud Monitoring Software

September 2025

SolarWinds Hybrid Cloud Observability report

Download SolarWinds Hybrid Cloud Observability product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds Hybrid Cloud Observability enhances IT operations with comprehensive visibility across hybrid environments for improved performance and uptime.

Providing a unified platform, SolarWinds Hybrid Cloud Observability allows IT teams to manage, monitor, and optimize both on-premises and cloud resources. It integrates seamlessly with existing tools, improving efficiency with robust data analytics and visualization. Its advanced features decrease time-to-resolution for system issues and help maintain system health.

What are the most important features of SolarWinds Hybrid Cloud Observability?

Comprehensive Visibility: Provides insights into network, application, and infrastructure performance.
Seamless Integration: Works with cloud and on-premises systems for unified management.
Data Analytics: Leverages advanced analytics for performance monitoring and optimization.
Visualization Tools: Offers dashboards and visual representations of key performance indicators.
Scalability: Adapts to growing business needs with flexible deployment options.

Which benefits and ROI aspects should users look for?

Improved System Uptime: Reduces downtime with proactive monitoring.
Efficient Resource Allocation: Optimizes resource usage for cost savings.
Faster Issue Resolution: Decreases time required to identify and fix issues.
Enhanced IT Productivity: Streamlines workflows, enabling more focus on strategic activities.

SolarWinds Hybrid Cloud Observability is implemented across multiple industries like healthcare, finance, and manufacturing to ensure reliable performance and security of IT ecosystems. Its adaptability and comprehensive coverage make it a favored choice for enterprises managing both legacy and cloud-based infrastructures.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. SolarWinds Hybrid Cloud Observability

September 2025

Free Report: New Relic vs. SolarWinds Hybrid Cloud Observability

Find out what your peers are saying about New Relic vs. SolarWinds Hybrid Cloud Observability and other solutions. Updated: September 2025.

DOWNLOAD NOW

868,787 professionals have used our research since 2012.

See our New Relic vs. SolarWinds Hybrid Cloud Observability report.

See our list of best Cloud Monitoring Software vendors.

We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.