New Relic vs SolarWinds Hybrid Cloud Observability comparison

New Relic and SolarWinds are both solutions in the Cloud Monitoring Software category. New Relic is ranked #5 with an average rating of 8.1, while SolarWinds is ranked #17 with an average rating of 8.0. New Relic holds a 4.1% mindshare in CMS, compared to SolarWinds’s 1.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 87% of SolarWinds users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
4,773 Comparison Views

94% willing to recommend

SolarWinds Hybrid Cloud Obs...

Read 10 SolarWinds Hybrid Cloud Observability reviews

1,098 Views
1,098 Comparison Views

87% willing to recommend

New Relic

SolarWinds Hybrid Cloud Obs...

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Executive Summary

We performed a comparison between New Relic and SolarWinds Hybrid Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. SolarWinds Hybrid Cloud Observability Report (Updated: March 2026).

Buyer's Guide

New Relic vs. SolarWinds Hybrid Cloud Observability

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

Users report improved performance and reduced downtime with New Relic, highlighting its value in quick issue resolution and efficiency.

Sentiment score

4.5

SolarWinds Hybrid Cloud Observability cuts costs with unified monitoring, alerting, and downtime reduction, but some prefer Grafana.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

The primary return comes from its effectiveness, leading to significant cost savings, especially since we can create tenants and allow multiple countries to utilize the nodes through shared tools.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

It saves time by issuing alerts that notify engineers about problems or incidents.

Michael Savchenko

Business Developement Manager at I.ua

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Customer Service

Sentiment score

7.4

New Relic's customer service is highly rated for responsiveness and expertise, though some suggest improvements for offline response times.

Sentiment score

5.4

SolarWinds Hybrid Cloud Observability support is adequate, with varied response times and tailored needs in specific markets.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

the support is quick and meets service-level agreements

Michael Savchenko

Business Developement Manager at I.ua

I get an instant response and on-call support as well.

Irshad_Khan

Solutions Architect at Cognizant

The complexities and internal processes in approvals necessitate a more tailored support approach, ensuring that assistance is relevant and timely.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Scalability Issues

Sentiment score

7.7

New Relic is a reliable, scalable solution for various business needs, efficiently handling large environments and cloud integrations.

Sentiment score

6.6

SolarWinds Hybrid Cloud Observability offers seamless scalability and high performance, with users praising its flexibility and robust hybrid model.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

The product is very easy to scale.

Michael Savchenko

Business Developement Manager at I.ua

A single polling engine with enterprise supports up to 100 additional polling engines, monitoring up to 100,000 elements per instance.

reviewer2764029

Senior Lead at a tech vendor with 10,001+ employees

The scalability of SolarWinds Hybrid Cloud Observability is great.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Stability Issues

Sentiment score

7.9

New Relic is generally stable and reliable, with minimal issues and praised for its consistent uptime and robustness.

Sentiment score

6.3

SolarWinds Hybrid Cloud Observability is generally stable, with rare downtimes mainly due to improper deployment and necessary upgrades.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

In my current environment, we have experienced instability likely due to the deployment not meeting required standards.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

We have to put a lot of communication in place because if we are trying to take SolarWinds Hybrid Cloud Observability down for upgrades, then obviously the entire observability or infrastructure monitoring is paused.

Kalyan Kothali

Associate Vice President at Wissen infotech

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Room For Improvement

New Relic users request better alerting, integrations, interface, documentation, AI, pricing, support, data insights, and navigation features.

SolarWinds needs AI enhancement, smoother integration, better support, intuitive dashboard, expanded compatibility, and improved documentation and setup.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The solution could improve in areas such as CICD observability.

Michael Savchenko

Business Developement Manager at I.ua

The initial setup and configuration can also be complex for new users.

AshwaniSingh1

Quality Auditing Associate at a tech vendor with 10,001+ employees

I think deeper integration into Kubernetes, serverless functions, and cloud-native tracing can be implemented as these matter to many organizations.

reviewer2764029

Senior Lead at a tech vendor with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Setup Cost

New Relic's pricing varies, offering a free tier, but larger operations may find costs high, requiring careful evaluation.

SolarWinds offers reasonable node-based pricing, but renewal changes and regional variations necessitate strategic negotiations for optimal investment.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

For more quotes and insights, download the New Relic report

We approached SolarWinds Hybrid Cloud Observability directly and the quotation that they gave was a very expensive one.

Kalyan Kothali

Associate Vice President at Wissen infotech

The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.

Michael Savchenko

Business Developement Manager at I.ua

The new pricing models lack clarity in communication, bundling services that we may not actually need, leading to unnecessary costs.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Valuable Features

New Relic offers comprehensive performance insights with real-time monitoring, efficient error detection, and customizable dashboards for optimized system performance.

SolarWinds Hybrid Cloud Observability provides comprehensive monitoring, proactive insights, and rapid troubleshooting for efficient multi-location network management.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.

Michael Savchenko

Business Developement Manager at I.ua

It has an alerting engine where I can define thresholds and configure custom alerts, which can also be integrated with ITSM or a ticketing system to auto-create tickets.

Irshad_Khan

Solutions Architect at Cognizant

Smart Alerts in SolarWinds Hybrid Cloud Observability has been really helpful for our team. For instance, one day, a switch interface started hitting high utilization, which would have caused slowness in network traffic. SolarWinds Hybrid Cloud Observability sent an alert immediately, so we could check the devices and fix the issue before users noticed any problem.

AshwaniSingh1

Quality Auditing Associate at a tech vendor with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Categories and Ranking

New Relic

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

SolarWinds Hybrid Cloud Obs...

Ranking in Cloud Monitoring Software

17th

Average Rating

8.0

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Cloud Monitoring Software category, the mindshare of New Relic is 4.1%, down from 6.9% compared to the previous year. The mindshare of SolarWinds Hybrid Cloud Observability is 1.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	4.1%
SolarWinds Hybrid Cloud Observability	1.2%
Other	94.7%

Cloud Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Kalyan Kothali

Associate Vice President at Wissen infotech

Unified dashboards have improved hybrid infrastructure monitoring and support daily operations

The dashboard and reporting can be improved. The way the dashboards are being configured and presented in SolarWinds Hybrid Cloud Observability has certain challenges. The look and feel and ease of configuring are areas where we see difficulties. There are certain limitations where we are not able to select the range or live details. Specifically, I want to have a trend analysis on certain thresholds, but those are tricky and we are not able to do that. We are currently downloading that and then using Excel to represent it. Those kinds of features are missing as of now. AI features in SolarWinds Hybrid Cloud Observability, we only started this in 2024. We are still stabilizing the environment. AI is the next thing, so we did not start looking into that yet. Even the dashboards that we are trying to build to understand the trend analysis in SolarWinds Hybrid Cloud Observability show always the live information. What is the current state, how many monitors, how many are green, how many are amber, where we have warnings, what are at risk, is the live information that we could build from the dashboard. When trying to analyze the thresholds or how much increase we need to make, or what the trend is happening, getting into those details is difficult. Building those kind of reports is a tricky one. We struggle a lot in that area.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Government

11%

Financial Services Firm

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?

SolarWinds Hybrid Cloud Observability is device-based. How many devices we want to bring on board determines the cost. Technically, we have built multiple clusters based on the regions that we want...

See all answers

What needs improvement with SolarWinds Hybrid Cloud Observability?

Regarding AI features in SolarWinds Hybrid Cloud Observability, we currently depend on other AI features such as BigPanda and other tools. There are some improvements in correlation, but it is stil...

See all answers

What is your primary use case for SolarWinds Hybrid Cloud Observability?

Most valuable features of SolarWinds Hybrid Cloud Observability compared to the previous platform are not immediately apparent. However, since we have not fully moved to SaaS, I cannot comment on t...

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Compared 17% of the time

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Compared 10% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

SolarWinds Hybrid Cloud Observability

February 2026

SolarWinds Hybrid Cloud Observability report

Download SolarWinds Hybrid Cloud Observability product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds Hybrid Cloud Observability enhances IT operations with comprehensive visibility across hybrid environments for improved performance and uptime.

Providing a unified platform, SolarWinds Hybrid Cloud Observability allows IT teams to manage, monitor, and optimize both on-premises and cloud resources. It integrates seamlessly with existing tools, improving efficiency with robust data analytics and visualization. Its advanced features decrease time-to-resolution for system issues and help maintain system health.

What are the most important features of SolarWinds Hybrid Cloud Observability?

Comprehensive Visibility: Provides insights into network, application, and infrastructure performance.
Seamless Integration: Works with cloud and on-premises systems for unified management.
Data Analytics: Leverages advanced analytics for performance monitoring and optimization.
Visualization Tools: Offers dashboards and visual representations of key performance indicators.
Scalability: Adapts to growing business needs with flexible deployment options.

Which benefits and ROI aspects should users look for?

Improved System Uptime: Reduces downtime with proactive monitoring.
Efficient Resource Allocation: Optimizes resource usage for cost savings.
Faster Issue Resolution: Decreases time required to identify and fix issues.
Enhanced IT Productivity: Streamlines workflows, enabling more focus on strategic activities.

SolarWinds Hybrid Cloud Observability is implemented across multiple industries like healthcare, finance, and manufacturing to ensure reliable performance and security of IT ecosystems. Its adaptability and comprehensive coverage make it a favored choice for enterprises managing both legacy and cloud-based infrastructures.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. SolarWinds Hybrid Cloud Observability

March 2026

Free Report: New Relic vs. SolarWinds Hybrid Cloud Observability

Find out what your peers are saying about New Relic vs. SolarWinds Hybrid Cloud Observability and other solutions. Updated: March 2026.

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