New Relic vs SolarWinds Hybrid Cloud Observability comparison

New Relic and SolarWinds are both solutions in the Cloud Monitoring Software category. New Relic is ranked #5 with an average rating of 8.0, while SolarWinds is ranked #18 with an average rating of 8.0. New Relic holds a 4.4% mindshare in CMS, compared to SolarWinds’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 83% of SolarWinds users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
4,277 Comparison Views

94% willing to recommend

SolarWinds Hybrid Cloud Obs...

Read 8 SolarWinds Hybrid Cloud Observability reviews

571 Views
571 Comparison Views

83% willing to recommend

New Relic

SolarWinds Hybrid Cloud Obs...

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Executive Summary

We performed a comparison between New Relic and SolarWinds Hybrid Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. SolarWinds Hybrid Cloud Observability Report (Updated: December 2025).

Buyer's Guide

New Relic vs. SolarWinds Hybrid Cloud Observability

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.

Sentiment score

5.5

SolarWinds Hybrid Cloud Observability enhances cost efficiency and reduces errors, though some users prefer alternatives due to unmet expectations.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The primary return comes from its effectiveness, leading to significant cost savings, especially since we can create tenants and allow multiple countries to utilize the nodes through shared tools.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

It saves time by issuing alerts that notify engineers about problems or incidents.

Michael Savchenko

Business Developement Manager at I.ua

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Customer Service

Sentiment score

7.5

New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.

Sentiment score

5.7

SolarWinds support is swift and praised but needs better market-specific understanding, particularly in Nigeria, for tailored assistance.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

the support is quick and meets service-level agreements

Michael Savchenko

Business Developement Manager at I.ua

I get an instant response and on-call support as well.

Irshad_Khan

Solutions Architect at Cognizant

The complexities and internal processes in approvals necessitate a more tailored support approach, ensuring that assistance is relevant and timely.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Scalability Issues

Sentiment score

7.7

New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.

Sentiment score

7.5

SolarWinds Hybrid Cloud Observability is scalable for large enterprises, supporting up to 100,000 elements, with high user ratings.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

The product is very easy to scale.

Michael Savchenko

Business Developement Manager at I.ua

A single polling engine with enterprise supports up to 100 additional polling engines, monitoring up to 100,000 elements per instance.

reviewer2764029

Senior Lead at a tech vendor with 10,001+ employees

The scalability of SolarWinds Hybrid Cloud Observability is great.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Stability Issues

Sentiment score

7.8

New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.

Sentiment score

6.2

SolarWinds Hybrid Cloud Observability is stable when properly deployed, though issues may arise from improper deployment or infrastructure.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

In my current environment, we have experienced instability likely due to the deployment not meeting required standards.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Room For Improvement

New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.

SolarWinds Hybrid Cloud Observability needs better integrations, support, and performance, with easier setup and enhanced customer assistance.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The solution could improve in areas such as CICD observability.

Michael Savchenko

Business Developement Manager at I.ua

The initial setup and configuration can also be complex for new users.

AshwaniSingh1

Quality Auditing Associate at a tech vendor with 10,001+ employees

I think deeper integration into Kubernetes, serverless functions, and cloud-native tracing can be implemented as these matter to many organizations.

reviewer2764029

Senior Lead at a tech vendor with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.

SolarWinds' node-based licensing is cost-effective but renewal confusion and regional pricing challenges complicate enterprise adoption.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.

Michael Savchenko

Business Developement Manager at I.ua

The new pricing models lack clarity in communication, bundling services that we may not actually need, leading to unnecessary costs.

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

Before, everything was licensed. Now with SaaS, it is easy, but some companies say that they are SaaS, but their business model is a license, so it is difficult to do business with them.

Adam Davis

Director, Technical Services at MindSource, Inc.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Valuable Features

New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.

SolarWinds Hybrid Cloud Observability offers comprehensive monitoring, proactive alerts, and integrations for reduced downtime and enhanced reporting.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.

Michael Savchenko

Business Developement Manager at I.ua

It has an alerting engine where I can define thresholds and configure custom alerts, which can also be integrated with ITSM or a ticketing system to auto-create tickets.

Irshad_Khan

Solutions Architect at Cognizant

Smart Alerts in SolarWinds Hybrid Cloud Observability has been really helpful for our team. For instance, one day, a switch interface started hitting high utilization, which would have caused slowness in network traffic. SolarWinds Hybrid Cloud Observability sent an alert immediately, so we could check the devices and fix the issue before users noticed any problem.

AshwaniSingh1

Quality Auditing Associate at a tech vendor with 10,001+ employees

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Categories and Ranking

New Relic

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

SolarWinds Hybrid Cloud Obs...

Ranking in Cloud Monitoring Software

18th

Average Rating

8.2

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of New Relic is 4.4%, down from 7.6% compared to the previous year. The mindshare of SolarWinds Hybrid Cloud Observability is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	4.4%
SolarWinds Hybrid Cloud Observability	0.8%
Other	94.8%

Cloud Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

reviewer2779182

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

Provides timely insights that help prevent network outages and support critical infrastructure decisions

SolarWinds Hybrid Cloud Observability could be improved, particularly regarding integrations with Huawei solutions. Given Huawei's rapid growth in the tech and network space, the integration with Huawei is not meeting the standards set by integrations with other providers such as Cisco. This is essential for the continued effective use of SolarWinds in the African market. SolarWinds has excelled in its user interface and reporting capabilities regarding custom report creation. However, communication on how to create those custom reports can be enhanced. While many of us figure it out after time, a smoother process for creating custom reports would significantly aid engineers. I chose 9 out of 10 partly because I have recently had issues with integration with Huawei, which is quickly becoming a significant player in the market. Since we operate a majority of our spoke sites with Huawei, SolarWinds tends to lose some advantages because the SNMP criteria for monitoring Huawei devices are not providing the comprehensive reports we need, leading me to deduct one point.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Government

13%

University

Energy/Utilities Company

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?

Regarding pricing, setup cost, and licensing, we engaged with SolarWinds through a partner, and negotiations were conducted by our procurement team. We received a discount initially, but noticed th...

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What needs improvement with SolarWinds Hybrid Cloud Observability?

See all answers

What is your primary use case for SolarWinds Hybrid Cloud Observability?

My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or the NOC operations monitoring team to know when there are downtimes or possible ...

See all answers

Comparisons

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Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

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Netreo vs SolarWinds Hybrid Cloud Observability

Compared 22% of the time

IBM SevOne Network Performance Management (NPM) vs SolarWinds Hybrid Cloud Observability

Compared 18% of the time

ScienceLogic vs SolarWinds Hybrid Cloud Observability

Compared 14% of the time

SolarWinds NPM vs SolarWinds Hybrid Cloud Observability

Compared 13% of the time

SolarWinds AppOptics vs SolarWinds Hybrid Cloud Observability

Compared 6% of the time

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Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

SolarWinds Hybrid Cloud Observability

January 2026

SolarWinds Hybrid Cloud Observability report

Download SolarWinds Hybrid Cloud Observability product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds Hybrid Cloud Observability enhances IT operations with comprehensive visibility across hybrid environments for improved performance and uptime.

Providing a unified platform, SolarWinds Hybrid Cloud Observability allows IT teams to manage, monitor, and optimize both on-premises and cloud resources. It integrates seamlessly with existing tools, improving efficiency with robust data analytics and visualization. Its advanced features decrease time-to-resolution for system issues and help maintain system health.

What are the most important features of SolarWinds Hybrid Cloud Observability?

Comprehensive Visibility: Provides insights into network, application, and infrastructure performance.
Seamless Integration: Works with cloud and on-premises systems for unified management.
Data Analytics: Leverages advanced analytics for performance monitoring and optimization.
Visualization Tools: Offers dashboards and visual representations of key performance indicators.
Scalability: Adapts to growing business needs with flexible deployment options.

Which benefits and ROI aspects should users look for?

Improved System Uptime: Reduces downtime with proactive monitoring.
Efficient Resource Allocation: Optimizes resource usage for cost savings.
Faster Issue Resolution: Decreases time required to identify and fix issues.
Enhanced IT Productivity: Streamlines workflows, enabling more focus on strategic activities.

SolarWinds Hybrid Cloud Observability is implemented across multiple industries like healthcare, finance, and manufacturing to ensure reliable performance and security of IT ecosystems. Its adaptability and comprehensive coverage make it a favored choice for enterprises managing both legacy and cloud-based infrastructures.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. SolarWinds Hybrid Cloud Observability

December 2025

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