Splashtop Remote Support vs VNC Connect comparison

Splashtop and RealVNC are both solutions in the Remote Access category. Splashtop is ranked #12 with an average rating of 9.5, while RealVNC is ranked #16 with an average rating of 6.5. Splashtop holds a 2.1% mindshare in VUS, compared to RealVNC’s 2.9% mindshare. Additionally, 100% of Splashtop users are willing to recommend the solution, compared to 100% of RealVNC users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and VNC Connect compete in the remote support solutions category. Splashtop has the upper hand in user affordability and effective support, while VNC Connect stands out with comprehensive features, justifying its higher price.

Features:Users find Splashtop’s file transfer capabilities, user management, and security features valuable. VNC Connect is praised for its cross-platform support, robust remote access, and more comprehensive features compared to Splashtop.

Room for Improvement:Reviews suggest Splashtop needs enhancements in integration options, stability during high usage, and expanded functionality. VNC Connect could benefit from improved technical support, a streamlined setup process, and a more intuitive interface.

Ease of Deployment and Customer Service:Splashtop is noted for its easy deployment and responsive customer service. VNC Connect users report a more complex deployment process but value the product’s detailed documentation for troubleshooting.

Pricing and ROI:Splashtop is favored for its lower setup costs and faster ROI due to its affordability. VNC Connect, despite higher initial costs, justifies its price with advanced features and reliable performance, promising substantial long-term benefits.

To learn more, read our detailed Splashtop Remote Support vs. VNC Connect Report (Updated: June 2026).

Buyer's Guide

Splashtop Remote Support vs. VNC Connect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.4% compared to the previous year. The mindshare of VNC Connect is 2.9%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Splashtop Remote Support	2.1%
VNC Connect	2.9%
Other	88.7%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Jose Miguel Moya

SACTA Architect at MRInformatica

Easy to deploy, but scalability needs improvement

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have a BYOD policy, and this solution helps us manage our devices."

"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."

"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."

"The automatic patch management feature in the Intune Suite is helpful."

"Using Azure and Intune has helped us resolve most of these issues, as we no longer need a physical infrastructure to manage systems and can push policies remotely while maintaining control over the devices."

"The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time."

"The most valuable feature for us is the security, including risk analysis and patch management."

"This improved control and visibility has helped my organization by reducing risks, saving time, and making compliance easier."

More Microsoft Intune pros

"The tool's most valuable features are pricing and easy management."

"With the extended license, it's easy to be remote."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The file transfers work well, the remote support and hosted solution work well."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The initial setup is simple."

More Splashtop Remote Support pros

"The most valuable feature of the solution is its ease of use."

"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

"The product’s ease of use and security are valuable."

Cons

"If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension."

"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."

"One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected."

"There are a lot of updates happening on Microsoft."

"The reports that are generated aren't so great; they don't give a lot of meaning so far."

"For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system."

"The biggest improvement could be in the implementation, the ease of the implementation of it."

"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

More Microsoft Intune cons

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"The phone's a little tricky to work with due to the small screen."

"The solution should be able to make an inventory of computers automatically."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The integration features could be better."

"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."

"We occasionally have issues with the graphic software of the interface."

"Ease of access is a bit of a challenge."

Pricing and Cost Advice

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"For organizations that are a Microsoft shop, the pricing is compelling."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"This cost is approximately $30 USD per user per month."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

More Microsoft Intune pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The tool is not cheap."

"I use the tool's free version."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Retailer

Financial Services Firm

Manufacturing Company

Comms Service Provider

Manufacturing Company

18%

Financial Services Firm

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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What needs improvement with VNC Connect?

The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...

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What is your primary use case for VNC Connect?

I use the solution to get remote access to our labs.

See all answers

What advice do you have for others considering VNC Connect?

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...

See all answers

Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

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Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 13% of the time

Parsec vs Splashtop Remote Support

Compared 9% of the time

Parallels Access vs Splashtop Remote Support

Compared 9% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support

Compared 8% of the time

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Rocket Exceed TurboX vs VNC Connect

Compared 19% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VNC Connect

Compared 8% of the time

NoMachine Enterprise Desktop vs VNC Connect

Compared 7% of the time

Devolutions Remote Desktop Manager vs VNC Connect

Compared 7% of the time

Parsec vs VNC Connect

Compared 6% of the time

More VNC Connect Competitors

Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download Splashtop Remote Support product report

Buyer's Guide

Remote Access

June 2026

Download VNC Connect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

VNC Connect offers secure remote access and control solutions aimed at simplifying digital collaboration for businesses of all sizes. It leverages cloud connectivity to provide consistent, real-time access to desktop environments from any location.

VNC Connect integrates effectively into corporate frameworks by allowing IT teams to manage resources remotely with high levels of security and flexibility. This enables businesses to support remote work policies efficiently and ensure seamless connectivity across multiple devices without compromising on quality or speed of service. The service's strong encryption protocols and user-friendly setup make it a dependable choice for enterprises looking to maintain a continuous workflow.

What features make VNC Connect valuable?

Cloud Connectivity: Ensures secure, hassle-free remote access anywhere.
High-Definition Support: Offers clear and uninterrupted viewing and control.
Cross-Platform Compatibility: Enables use across diverse operating systems.
Intuitive Interface: Simplifies setup and operation for users.
Strong Security: Provides robust encryption and authentication methods to protect data.

What benefits and ROI should users look for?

Increased Productivity: Supports seamless work-from-home transitions.
Cost Efficiency: Minimizes hardware investments and travel needs.
Scalability: Easy adaptation to growing business demands.
Operational Continuity: Ensures business processes remain uninterrupted.
User Satisfaction: Promotes positive reviews due to its ease of use and reliability.

VNC Connect is widely implemented in industries like healthcare for managing patient records securely from remote locations, and in education, where it facilitates remote teaching and learning activities. It supports IT maintenance services across sectors by enabling real-time troubleshooting and system operations from various sites, maintaining efficiency and minimizing downtime.

RealVNC

Sample Customers

Mitchells and Buzzers, Callaway

Toyota, AT&T, Isuzu, Goodwill

Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento

Buyer's Guide

Splashtop Remote Support vs. VNC Connect

June 2026

Free Report: Splashtop Remote Support vs. VNC Connect

Find out what your peers are saying about Splashtop Remote Support vs. VNC Connect and other solutions. Updated: June 2026.

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