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Splunk Security Essentials vs xMatters comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Security Essentials
Ranking in IT Alerting and Incident Management
13th
Average Rating
8.6
Reviews Sentiment
4.8
Number of Reviews
6
Ranking in other categories
Data Visualization (12th), Security Incident Response (9th)
xMatters
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Security Essentials is 1.8%, up from 0.8% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
xMatters4.2%
Splunk Security Essentials1.8%
Other94.0%
IT Alerting and Incident Management
 

Featured Reviews

reviewer2836941 - PeerSpot reviewer
Assistant Manager at a tech services company with 1-10 employees
Centralized monitoring has given our SOC real-time visibility into security and application activity
When I first implemented Splunk Security Essentials in this environment, it took a week for each log source to onboard and to create use cases and implement the data model, CIM, etc., for production readiness. Training is mandatory, and we need at least the Splunk Security Essentials User certification because it is a very critical resource in the organization, as we are handling security logs. In my organization, Splunk Security Essentials is used not only by the SOC but also for monitoring logs across different teams, as it is important for handling both security and application logs, given its capability to manage unstructured logs. Splunk Security Essentials has dramatically impacted my organization, as without it, we were blind to what is happening from both a security and application perspective, and it provides vital visibility into the organization's operations.
Dean-Robinson - PeerSpot reviewer
Sr. Developer at a media company with 10,001+ employees
A versatile solution with excellent logging capabilities that reduced our time to resolve
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They have a good catalog of plans to use to resist the attacks."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
"Splunk Security Essentials has dramatically impacted my organization, as without it, we were blind to what is happening from both a security and application perspective, and it provides vital visibility into the organization's operations."
"Splunk Security Essentials has impacted my organization in that we have been getting the results that we wanted."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."
"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."
"That automation is the critical aspect of xMatters. Without those workflows, then we would have a system that maintains an on-call schedule in Excel. So xMatters provides the notification workflow and ensures you're notifying the right person at the right time."
"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."
"xMatters helped to automate our incident notification process; we generate incident tickets right from our alerts, enabling immediate response and ownership, and we have seen reduced response times and streamlined escalations that have helped to reduce priority-one incidents in our organization."
"The customer service is quite responsive, they are quick to answer your calls or emails, and they do provide good support."
"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."
"We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard."
 

Cons

"The price could be improved."
"They could add more AI content or AI and machine learning."
"The biggest friction points I have with Splunk Security Essentials are the high license costs and user behavior that causes performance issues due to inappropriate wildcard searches."
"It takes a lot of time to install Splunk Security Essentials. It's not very difficult, but it requires time."
"If I could change one thing about Splunk Security Essentials, it would be pricing. I believe they are still very costly as compared to the competition."
"The reporting feature needs to be more user-friendly."
"This is our biggest issue: licensing."
"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."
"The user interface could be more intuitive. When you are not familiar with integrations and you're starting fresh, looking for where to begin, it is a bit daunting and not as clear as it could be."
"They could make the product more customizable."
"The reporting functionality could be improved, as it can be somewhat restrictive sometimes."
"One of the shortcomings or room for improvement is that their mobile application seems subpar. They could really revamp it and make it function a lot better."
"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."
"Unfortunately, we have no way to prevent people from choosing not to receive that level of notification."
 

Pricing and Cost Advice

Information not available
"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."
"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."
"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."
"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."
"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."
"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​"
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Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
10%
Comms Service Provider
9%
Healthcare Company
7%
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk Security Essentials?
Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.
What needs improvement with Splunk Security Essentials?
The biggest friction points I have with Splunk Security Essentials are the high license costs and user behavior that causes performance issues due to inappropriate wildcard searches. Additionally, ...
What is your primary use case for Splunk Security Essentials?
My main use case for Splunk Security Essentials is for Enterprise Security, specifically the ES app. Splunk Security Essentials is my primary tool for threat detection and monitoring because as a S...
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Also Known As

No data available
xMatters IT Management
 

Overview

 

Sample Customers

Information Not Available
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Find out what your peers are saying about Splunk Security Essentials vs. xMatters and other solutions. Updated: September 2026.
918,169 professionals have used our research since 2012.