Sprout Social vs UserVoice comparison

The compared Sprout Social and UserVoice solutions aren't in the same category. Sprout Social is ranked #4 in SC , with an average rating of 7.8, and holds a 8.5% mindshare in the category. UserVoice is ranked #6 in CFM , and holds a 4.1% mindshare. Additionally, 100% of Sprout Social users are willing to recommend the solution, compared to 100% of UserVoice users who would recommend it.

Sprout Social

Read 5 Sprout Social reviews

1,616 Views
970 Comparison Views

100% willing to recommend

UserVoice

Read 5 UserVoice reviews

289 Views
153 Comparison Views

100% willing to recommend

Sprout Social

UserVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Sprout Social and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about Sprinklr, Salesforce, HootSuite and others in Social CRM.

To learn more, read our detailed Social CRM Report (Updated: April 2026).

Buyer's Guide

Social CRM

April 2026

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sprout Social

Average Rating

7.8

Number of Reviews

Ranking in other categories

Social CRM (4th), Social Media Management Solutions (4th), Social Media Analytics Software (2nd), AI Customer Experience Personalization (25th), AI Content Creation (7th)

UserVoice

Average Rating

8.6

Number of Reviews

Ranking in other categories

Customer Feedback Management (6th)

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Sprout Social is designed for Social CRM and holds a mindshare of 8.5%, down 11.8% compared to last year.
UserVoice, on the other hand, focuses on Customer Feedback Management, holds 4.1% mindshare, down 8.6% since last year.

Social CRM Mindshare Distribution
Product	Mindshare (%)
Sprout Social	8.5%
Sprinklr	11.9%
HootSuite	10.0%
Other	69.6%

Social CRM

Customer Feedback Management Mindshare Distribution
Product	Mindshare (%)
UserVoice	4.1%
Qualtrics XM Platform	13.4%
Sprinklr	10.0%
Other	72.5%

Customer Feedback Management

Featured Reviews

Andriana Sophos

Financial Analyst at Honeywell

Centralized social monitoring has unified our branding and drives data-driven engagement decisions

The best features Sprout Social offers include the compose tool for social posts, reporting and analytics, and content management.What I appreciate most about the compose tool and the reporting and analytics features is that it helps to track engagements and other analytics and track social campaigns so that we are able to make data-driven decisions easily. I would add that social listening and explaining the spikes and the drops, a friendly user interface and easy to understand, great customer care integration, and statistics for organic social are also important features. Sprout Social has positively impacted my organization by saving time and increasing engagement. We have definitely streamlined our output and allowed us to access metrics, content performance, and engagement all within a few clicks, which improved our productivity in my organization by 20%.

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it_user494850

Director of Client Support at a healthcare company with 51-200 employees

The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.

I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Sprout Social has saved us a lot of time, provided the convenience of a single login to multiple socials, and requires less time for training, making it very easy to use and start using it."

"Sprout Social is the best; it is very good, actually, because I have used Intercom and Zendesk, but when I look at the different software I have used as a customer service agent, I would go for Sprout Social as it is more complete and easy to navigate."

"Sprout Social is a really good, reliable tool for increasing our online presence and handling patient queries, messages, and comments all in one place without navigating through different social media accounts."

"In my experience, the best features Sprout Social offers are the ability to manage multiple campaigns."

"One of the biggest advantages of Sprout Social is its user-friendly dashboard and clear visual reports, which make it easy to interpret data and present insights to clients."

"I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."

"If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"

"It has helped us to improve our response time to users, thus giving them a better experience from support."

Cons

"As of now, I have been using Sprout Social for almost two years, but there are some glitches in the back-end; sometimes the posts are not integrated or do not come with the proper details, proper dates, or proper content."

"Sprout Social can be improved by lowering the pricing."

"If you do not already have existing solutions and you are using the platform to help schedule out marketing campaigns, it will not be that helpful."

"Sprout Social can be improved because the user experience of having hundreds of channels to navigate can be quite fiddly, especially when trying to bulk post."

"The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."

"Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."

"We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Manufacturing Company

Construction Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	11

No data available

Questions from the Community

What is your experience regarding pricing and costs for Sprout Social?

My experience with pricing, setup cost, and licensing is that Sprout Social delivers good value for the price, making it very cost-effective.

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What needs improvement with Sprout Social?

The scheduling feature became less handy for me due to the enhancement of the social media platforms themselves. One limitation I have experienced with the features is that I cannot make custom mes...

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What is your primary use case for Sprout Social?

My main use case for Sprout Social is scheduling out the calendar, social media campaigns, and then I use it for tagging those campaigns and reporting those metrics to funders. I use the tagging an...

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Comparisons

HootSuite vs Sprout Social

Compared 16% of the time

Brandwatch vs Sprout Social

Compared 13% of the time

Sprinklr vs Sprout Social

Compared 11% of the time

Emplifi Social Marketing Cloud vs Sprout Social

Compared 10% of the time

More Sprout Social Competitors

Sprinklr vs UserVoice

Compared 44% of the time

More UserVoice Competitors

Product Reports

Buyer's Guide

Sprout Social

April 2026

Download Sprout Social product report

Buyer's Guide

Qualtrics XM Platform vs. UserVoice

April 2026

Download UserVoice product report

Overview

Sprout Social provides social media management solutions with strengths in scheduling, analytics, and audience insights, assisting businesses in refining strategies.

Known for its intuitive interface and unified platform, Sprout Social supports efficient management across networks like Instagram, Facebook, and Twitter. It facilitates campaign coordination, communication centralization, and derives insightful reports on audience interactions. The platform’s social listening aids in tracking mentions and engaging with followers. Despite acclaim for its features, challenges include high pricing and a learning curve due to feature complexity. Feedback calls for improved data customization, image support, and third-party integrations.

What are the key features of Sprout Social?

Post Scheduling: Efficiently plan and automate posts across multiple accounts.
Smart Inbox: Centralizes messages from all social networks for streamlined communication.
Advanced Analytics: Offers comprehensive insights into audience engagement and performance metrics.
Social Listening: Monitors brand mentions for improved interaction and responsiveness.
Content Planning: Supports structured scheduling and publication to maintain brand consistency.

What benefits or ROI should users look for?

Time-Saving: Features like bulk scheduling enhance productivity and efficiency.
Audience Engagement: Detailed analytics help improve strategies and increase interaction rates.
Campaign Coordination: Centralized communication simplifies cross-platform management.
Brand Consistency: Ensures uniform messaging and adherence to brand guidelines.

In healthcare, there is a need for more tailored tools and templates. The industry seeks enhancements in analytics, scheduling, and integration capabilities. Non-marketing teams require simplified access to analytics and smoother integration with a broad range of social networks, including TikTok.

Sprout Social

UserVoice offers an effective platform for collecting and integrating user feedback into business processes to enhance product development and customer satisfaction.

Many organizations utilize UserVoice to manage customer feedback and improve decision-making. Its ability to consolidate user input allows businesses to prioritize features and updates. UserVoice transforms user suggestions into actionable insights that drive product innovation. Its scalable nature and integration capabilities make it suitable for teams of all sizes, supporting a customer-centric approach to product improvement.

What features make UserVoice valuable?

Feedback Management: Centralizes feedback collection to streamline user suggestions.
Prioritization: Allows businesses to prioritize features based on user demand.
Integration: Compatible with other systems to enhance workflow and data analysis.
Customizable Dashboards: Provides tailored insights through user-specific dashboards.

What benefits should users consider?

Enhanced Decision-Making: Data-driven insights improve strategic planning.
Increased Customer Satisfaction: Aligns product development with user needs.
ROI Improvements: Efficient feedback handling leads to resource savings.
Scalable Solutions: Grows with your company to meet evolving requirements.

UserVoice is implemented in sectors like tech, retail, and customer service, where businesses seek to harness user insights effectively. Companies in these industries use UserVoice to capture feedback seamlessly, drive product roadmaps, and foster a user-focused development cycle. Its flexibility and power make it a choice solution for enterprises prioritizing customer engagement.

UserVoice

Sample Customers

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith

PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora

Find out what your peers are saying about Sprinklr, Salesforce, HootSuite and others in Social CRM. Updated: April 2026.

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We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.