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Sprout Social vs ZoomSphere comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sprout Social
Ranking in Social CRM
4th
Ranking in Social Media Management Solutions
4th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Social Media Analytics Software (2nd), AI Customer Experience Personalization (31st), AI Content Creation (15th)
ZoomSphere
Ranking in Social CRM
22nd
Ranking in Social Media Management Solutions
19th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Social CRM category, the mindshare of Sprout Social is 8.3%, down from 11.6% compared to the previous year. The mindshare of ZoomSphere is 1.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social8.3%
ZoomSphere1.8%
Other89.9%
Social CRM
 

Featured Reviews

Mirella Karpiesiuk - PeerSpot reviewer
Social Engagement Manager at a healthcare company with 10,001+ employees
Centralized social channels have transformed daily engagement and reporting workflows
Regarding how Sprout Social can be improved, these are very minor areas. Sometimes we have this metric called action rate, which reflects how fast a message has been touched in Sprout Social, whether that is the message being tagged, responded to, or closed out. Apparently, we cannot get a 100% action rate because some responses come in that are auto-replied to, and that action rate misses that. I think this is one thing that can be improved: figuring out how to count those auto-responded messages. This is a niche area. Outside of that, I do not have much advice for improvements in Sprout Social; I truly think it is a hub of value and provides a lot for us. The user interface is great; it is super friendly. For someone who has never touched it before, I knew where everything was and maneuvered through it within a week of using it. The integrations are seamless with all of our social media accounts: Reddit, YouTube, Instagram, Facebook, and all of that. We can also export data and PDF files, which helps us with other projects. I see very minimal improvements needed on my end; I think it is a very valuable program that we use.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
10%
Government
9%
Comms Service Provider
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise17
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sprout Social?
Our client is the one managing the pricing, setup cost, and licensing.
What needs improvement with Sprout Social?
Sprout Social could improve by keeping up with social media trends and enhancing their analytics capabilities. As we also use several different analytics tools as marketers, it would be beneficial ...
What is your primary use case for Sprout Social?
My main use case for Sprout Social is social media management for a client.
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Overview

 

Sample Customers

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
Information Not Available
Find out what your peers are saying about Sprinklr, HootSuite, Salesforce and others in Social CRM. Updated: May 2026.
900,644 professionals have used our research since 2012.