TeamViewer Pilot vs TeamViewer Tensor comparison

TeamViewer Pilot and TeamViewer Tensor are both solutions in the Remote Access category. TeamViewer Pilot is ranked #37, while TeamViewer Tensor is ranked #7 with an average rating of 8.5. TeamViewer Pilot holds a 0.4% mindshare in VUS, compared to TeamViewer Tensor’s 5.4% mindshare. Additionally, 100% of TeamViewer Pilot users are willing to recommend the solution, compared to 100% of TeamViewer Tensor users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

TeamViewer Tensor and TeamViewer Pilot compete in remote support and assistance. TeamViewer Pilot seems to have the upper hand in hands-on support scenarios due to its augmented reality features.

Features: TeamViewer Tensor is highlighted for its robust security, scalability, and comprehensive integration options. TeamViewer Pilot is valued for its augmented reality functionalities, real-time visual guidance, and interactive remote support.

Room for Improvement: TeamViewer Tensor could enhance mobile device support, reduce software complexity, and streamline its user interface. TeamViewer Pilot could improve video call quality, broaden device compatibility, and provide more intuitive user controls.

Ease of Deployment and Customer Service: TeamViewer Tensor's deployment process is straightforward, with responsive customer service. TeamViewer Pilot is easy to set up, though more detailed documentation for complex environments is needed.

Pricing and ROI: TeamViewer Tensor is more cost-effective for larger corporations due to its extensive feature set, justifying the higher initial cost. TeamViewer Pilot offers competitive pricing, appealing to users needing augmented reality capabilities, and shows a quicker ROI for hands-on support use cases.

To learn more, read our detailed TeamViewer Pilot vs. TeamViewer Tensor Report (Updated: September 2025).

Buyer's Guide

TeamViewer Pilot vs. TeamViewer Tensor

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. The mindshare of TeamViewer Tensor is 5.4%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
TeamViewer Tensor	5.4%
TeamViewer Pilot	0.4%
Other	84.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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reviewer1651011

Software Consultant at Hexagon AB

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."

"The synchronization of Intune with other Microsoft solutions is a valuable feature."

"It is user-friendly, and the performance is also good. It is a convenient product"

"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."

"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."

"Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded."

"The tool's most valuable feature is Autopilot."

"Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."

More Microsoft Intune pros

"It's easy enough to use."

"Technical support has good responsiveness."

"Remote desktop sharing is one valuable feature of the solution."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"The most valuable feature of TeamViewer Tensor is the remote access."

Cons

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."

"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."

"I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."

"What would make this product better is adding more security policies and features in the next upgrade."

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."

"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."

More Microsoft Intune cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"The solution could include more AI (Artificial Intelligence)."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

Pricing and Cost Advice

"Every customer used to purchase licenses based on their needs."

"It's reasonable. They're not giving it away, but it's reasonable."

"This cost is approximately $30 USD per user per month."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"The Intune license model is costly."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

More Microsoft Intune pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

"The pricing is a little bit on the higher side."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

No data available

Manufacturing Company

13%

Computer Software Company

13%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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Earn 20 points

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

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What needs improvement with TeamViewer Tensor?

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

September 2025

Download TeamViewer Pilot product report

Buyer's Guide

Remote Access

September 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

TeamViewer Pilot vs. TeamViewer Tensor

September 2025

Free Report: TeamViewer Pilot vs. TeamViewer Tensor

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