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WalkMe vs Windows 10 comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

WalkMe
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Digital Adoption Platforms (1st)
Windows 10
Average Rating
8.2
Reviews Sentiment
4.7
Number of Reviews
287
Ranking in other categories
Operating Systems (OS) for Business (11th)
 

Mindshare comparison

WalkMe and Windows 10 aren’t in the same category and serve different purposes. WalkMe is designed for Digital Adoption Platforms and holds a mindshare of 26.1%, down 36.6% compared to last year.
Windows 10, on the other hand, focuses on Operating Systems (OS) for Business, holds 3.3% mindshare, up 2.9% since last year.
Digital Adoption Platforms Mindshare Distribution
ProductMindshare (%)
WalkMe26.1%
Whatfix16.1%
Oracle Guided Learning13.2%
Other44.599999999999994%
Digital Adoption Platforms
Operating Systems (OS) for Business Mindshare Distribution
ProductMindshare (%)
Windows 103.3%
Rocky Linux8.2%
Ubuntu Linux8.0%
Other80.5%
Operating Systems (OS) for Business
 

Q&A Highlights

it_user653061 - PeerSpot reviewer
Stagiaire consultant at a consultancy with 1,001-5,000 employees
Jul 10, 2017
 

Featured Reviews

TANMAYAKHADE - PeerSpot reviewer
Technical Lead at Coforge Growth Agency
Guidance has reduced support tickets but still needs faster steps and better interface clarity
The approval process is one of the good features of WalkMe, as it tells us what needs to be done properly. In-app guidance features definitely help my users better navigate complex software, as it usually reduces a lot of tickets that are raised by end users. Users are often unable to view some information or do not know how to proceed with the next steps. The in-app guidance reduces a lot of tickets that are getting logged to the L1 team. Since this feature is already provided to end users, they can solve issues on their own, which helps reduce the ticket volumes being logged into Salesforce. WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%. Earlier, we used to get 70 tickets, and now the ticket volume has come down to about 50 or 55. For an overall year, the ticket volume has gone down to about 200 or 250 tickets, which means less time is spent by the L1 teams.
R Pranavan - PeerSpot reviewer
Software Engineer at a tech vendor with 201-500 employees
Collaborative development has become more secure and efficient for our team
We have faced some issues with Windows OneDrive because if one developer has a folder in a common OneDrive folder, it took some time to show it to others. It becomes somewhat difficult to work, as there is latency on that, so if you update that, it will be more efficient and useful for the developers. My main focus on Windows 10 is the giving of regular updates, so it might take some time to update Windows, which is also mandatory. As a developer, when we are working with Windows 10, if it takes more time to update and restart the PC, it affects our efficiency at work. If we could stop the updates on a regular basis or if they were delivered faster, it would be easier. As a developer, the frequent updates are too annoying for working on it, so it would be better if we stop the frequent updates and only provide the most important ones. Performance issues over time due to background apps and programs piling up and using an SSD instead of a hard disk are also concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process."
"Overall, WalkMe has helped support our customers and get them doing the things they should be doing in our app."
"Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls."
"Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe."
"In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users, since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have."
"If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe."
"WalkMe has made important contributions toward our ability to offer our customers an integrated solution!"
"WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's."
"It is stable, I have a lot of applications running on it, and all the applications are running fine, I don't have any problems with it."
"Windows 10 is very up-to-date. It's a big upgrade from Windows 7. Cortana is a very important feature."
"Stability-wise, it's fine."
"When comparing Windows 10 to Windows XP, Windows 10 is much better, and the appearance is very good."
"It offers an easy user experience for our customers."
"Setting up Windows 10 is pretty straightforward and takes about 30 minutes."
"The best thing is that all are using it and that there are some applications like Power BI that are only in Windows and not in any other environment."
"I've used different Windows releases for many years, so it's the preferred operating system that I'm used to. I don't use the tiled interface that Microsoft introduced to unify laptop and mobile interfaces, but I find it inconvenient on laptops. I prefer the more classical, conservative interface like Windows 7 and XP."
 

Cons

"WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile."
"The next thing I'm looking for from WalkMe is better analytics and reporting tools to make the data they track more actionable to allow our team to create better processes and debug the things that are not working."
"WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors."
"The app is sometimes sluggish and has a steep learning curve for users who are trying to build WalkMes and are not tech savvy."
"I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved."
"The time needed to get started was far beyond what the sales team described in the sales process."
"There is always scope to improve WalkMe. The interactions and the UI interaction could improve somewhat."
"The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs."
"Windows 10 could be improved by implementing synchronization between Teams and Skype for Business. If you're in a conference call in one tool, the other tool shows that you're available."
"The security should be better on the solution."
"The connection with the Apple product could be better."
"Sometimes, I receive a blue screen when I open the product, so it is an area that can be improved in the tool."
"Nowadays, everything needs to be online, which I do not prefer. I prefer a few files, few applications to be available offline without connecting to the cloud."
"In a new release, Microsoft could improve their Internet Explorer browser. It does not work as well for all sites as other browsers do, such as Google Chrome."
"I've had some issues with a configuration that's given me trouble."
"After some time it becomes slower. The performance seems to be affected after a while."
 

Pricing and Cost Advice

Information not available
"The solution’s licensing wasn’t expensive."
"We pay annually for the licenses of Windows 10."
"The initial version came with the PCs and the upgrade we were able to get cost approximately $12 per computer. It was really cheap."
"The solution can be expensive for businesses to use Microsoft Windows 10."
"There is a license for this solution and it is a one-time purchase."
"I do not have to pay for the license, it was included in the initial cost."
"The price is fine."
"Windows 10 was pre-installed when I bought my laptop, so I haven't had to deal with any licensing costs."
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Answers from the Community

it_user653061 - PeerSpot reviewer
Stagiaire consultant at a consultancy with 1,001-5,000 employees
Jul 10, 2017
Jul 10, 2017
Better than a tool, it would be recommended you had a solid plan for updates, and I can explain you the reason for my statement. I am a Malware Researcher and, as you know, the WannaCry has infected millions of systems around the world because the malware explores a vulnerability (SMB v1), which a patch was released in Mar/14/2017. Unfortunately, I know many companies that faced problems even...
2 out of 5 answers
Eric Sturm - PeerSpot reviewer
Technical Architect at a tech vendor with 1,001-5,000 employees
Jul 9, 2017
We use a tool called HP SA. It requires an agent installed on the client side. HP SA can be setup to download all MS patches ever week when they are released by MS. Then via patching policy you can build and rollout out your own custom patch policy to each of your clients or groups of your clients. Windows 2012, windows 10, Rhel, CentOS, ESXi etc. I do agree change tools are important I would just base the need on the amount of money I need to speed to automate this process to an extent. Have you tired a WSUS server for some Microsoft patch remediation of Microsoft OS's. It's mostly for server but I do believe MS has docs out there to setup for desktops as well.
it_user583086 - PeerSpot reviewer
Chef d'équipe IT Ouest at a comms service provider
Jul 9, 2017
I don’t have idea for this tools, in our company we use WSUS (Windows Server Update Services) and SCCM to push updates into desktops. Best Regards Abderrahmane BRIEDJ
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
12%
Healthcare Company
6%
Non Profit
6%
Marketing Services Firm
12%
Manufacturing Company
10%
Financial Services Firm
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business127
Midsize Enterprise64
Large Enterprise122
 

Questions from the Community

How much does WalkMe cost to purchase?
WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...
What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?
WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...
What is a WalkMe's walkthrough option?
Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...
What needs improvement with Windows 10?
In my experience, there is nothing to be improved inside Windows 10. It is already very well set up. If I had to think of one thing that could be improved in Windows 10, it would be that we could m...
What is your primary use case for Windows 10?
My main use case for Windows 10 at work is to use it for applications, to run the applications or the .exe file, executable files. Sometimes I use IIS, Internet Information Services, for Windows le...
 

Comparisons

 

Overview

 

Sample Customers

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Information Not Available