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Workato vs Zapier comparison

The compared Workato and Zapier solutions aren't in the same category. Workato is ranked #7 in PaaS , with an average rating of 8.3, and holds a 4.8% mindshare in the category. Zapier is ranked #10 in CDI , with an average rating of 7.9, and holds a 2.2% mindshare. Additionally, 100% of Workato users are willing to recommend the solution, compared to 94% of Zapier users who would recommend it.
Workato
Read 20 Workato reviews
  • 1,092 Views
  • 528 Comparison Views
100% willing to recommend
Zapier
Read 49 Zapier reviews
  • 613 Views
  • 229 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Workato and Zapier based on real PeerSpot user reviews.

Find out in this report how the two Integration Platform as a Service (iPaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Workato vs. Zapier Report (Updated: July 2023).
Buyer's Guide
Workato vs. Zapier
July 2023
Download the complete report
Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Workato integration boosts cash flow and productivity, promises over 40% ROI, and encourages cost-efficient automation within a week.
Sentiment score
6.5
Users experience benefits from Zapier's automation and cost savings, though calculating specific ROI can be challenging.
By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
For main recipes, there are charges, so by focusing on creating as many callable recipes as possible based on requirements, we can improve cost efficiency for the business.
In my experience, we have seen a return on investment, with results visible within a week.
For more quotes and insights, download the Workato report
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
For more quotes and insights, download the Zapier report
KV
reviewer2723727 - PeerSpot reviewer
PN
TK
 

Customer Service

Sentiment score
7.8
Workato's customer service is praised for responsiveness and knowledge, though some users seek more support options and availability.
Sentiment score
7.2
Mixed experiences with Zapier support: praised for responsiveness and knowledge, yet some note delays and lack of chat.
Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
Workato's support is robust, featuring first and second-level support.
For more quotes and insights, download the Workato report
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Sometimes, in my early days, when I was stuck with something, they helped me solve these issues, and even helped me solve some of my automations.
For more quotes and insights, download the Zapier report
PP
PN
reviewer2688690 - PeerSpot reviewer
MI
Sachin Shrtivastava - PeerSpot reviewer
MI
 

Scalability Issues

Sentiment score
7.3
Workato is scalable, adaptable, and efficient for multi-region operations, handling varied workloads and multiple databases seamlessly.
Sentiment score
7.6
Zapier is ideal for small businesses prioritizing simple tasks, though costs and stability may concern larger organizations.
There are scalability limitations with Workato.
Allows dynamic connection switching at runtime.
Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
For more quotes and insights, download the Workato report
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
For more quotes and insights, download the Zapier report
PP
SN
KV
Sachin Shrtivastava - PeerSpot reviewer
RL
 

Stability Issues

Sentiment score
7.4
Workato is dependable with minimal downtime, praised for AWS foundation, though struggles with high loads and large datasets.
Sentiment score
6.9
Users find Zapier reliable, with minor issues often linked to third-party tools, and rate stability highly for varied needs.
Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.
During the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
For more quotes and insights, download the Workato report
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
For more quotes and insights, download the Zapier report
MR
PP
reviewer2688690 - PeerSpot reviewer
RL
 

Room For Improvement

Workato users desire improved collaboration, feature discoverability, API management, customization, scaling, and advanced integration capabilities globally.
Zapier users face issues with Google Sheets, insufficient integrations, complex workflows, high costs, and limited customization and support.
Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads.
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment.
Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.
For more quotes and insights, download the Workato report
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
I would appreciate if there would be a feature where we can use actions right after loops. Currently, you cannot use any other action after the loop. Everything needs to be within the loop.
For more quotes and insights, download the Zapier report
PP
reviewer2688690 - PeerSpot reviewer
SN
Awais Mehmood - PeerSpot reviewer
RL
MI
 

Setup Cost

Workato offers transparent pricing with customizable agreements, potentially high costs, and competitive value compared to other iPaaS solutions.
Enterprise buyers find Zapier cost-effective for its integrations, despite some viewing it as pricier than alternatives.
Higher volume is less expensive, but in general, it is kind of pricey.
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost.
For more quotes and insights, download the Workato report
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
For more quotes and insights, download the Zapier report
AJ
reviewer2688690 - PeerSpot reviewer
SN
TK
MI
 

Valuable Features

Workato provides easy integration and automation with a no-code, user-friendly interface, enhancing efficiency and security for businesses.
Zapier offers over 20,000 integrations, automating workflows without coding, enhancing productivity with user-friendly, drag-and-drop functionality.
It allows app-to-app and real-time integrations, which significantly enhance process efficiency.
It comes with pre-built connectors, eliminating the need to write APIs.
The platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
For more quotes and insights, download the Workato report
They have approximately 7,000 connections.
Even a person with no technical knowledge can use Zapier to create automations.
The automation capabilities are impressive.
For more quotes and insights, download the Zapier report
PN
reviewer2688690 - PeerSpot reviewer
SN
RL
MI
reviewer2716083 - PeerSpot reviewer
 

Categories and Ranking

Workato
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
20
Ranking in other categories
Integration Platform as a Service (iPaaS) (7th)
Zapier
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
Cloud Data Integration (10th)
 

Mindshare comparison

Workato and Zapier aren’t in the same category and serve different purposes. Workato is designed for Integration Platform as a Service (iPaaS) and holds a mindshare of 4.8%, up 4.3% compared to last year.
Zapier, on the other hand, focuses on Cloud Data Integration, holds 2.2% mindshare, up 1.8% since last year.
Integration Platform as a Service (iPaaS)
Cloud Data Integration
 

Featured Reviews

Rohit Sircar - PeerSpot reviewer
Great automation and strong workflows useful for integration
The initial setup is quite straightforward. When connecting Workato with your on-premises system, you have to install the Workato agent on your network. It was not complex but a long process to configure and settle. Workato has not gone live for us yet, so only the developers are currently using it. But in terms of users, we will have close to 250 and maybe 30 additional direct users. We are seeing a lot of different use cases where we can add new recipes because we started small, and there are many different areas where we can implement Workato for automation.
Read full review
Sachin Shrtivastava - PeerSpot reviewer
Automation of simple tasks improves with user-friendly interface but needs enhancement in handling complex scenarios
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenario or automation is complex, it becomes difficult to create and deploy because of various routes. For example, with 20 routes, it becomes really difficult to create them due to certain limits, and the UI is not conducive for viewing all the routes.
Read full review
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Top Industries

By visitors reading reviews
Educational Organization
15%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
Computer Software Company
11%
Financial Services Firm
10%
University
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Workato?
Workato is low code, intuitive, and easy to use.
See all answers
What needs improvement with Workato?
I am currently in the exploratory phase. While the cloud-native aspect is beneficial, having deployment options similar to MuleSoft would be a great additional feature. Their approach aims to remov...
See all answers
What is your primary use case for Workato?
I have been using Workato for the past two years now. Our current project was doing automation earlier with workflows using MuleSoft. These have now been moved to Workato for integrating systems fo...
See all answers
What do you like most about Zapier?
The product's most valuable feature is automation.
See all answers
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
See all answers
What needs improvement with Zapier?
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records. I would appreciate quicker response times and more...
See all answers
 

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Compared 17% of the time
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Compared 9% of the time
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Compared 7% of the time
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Product Reports

Buyer's Guide
Workato
June 2025
Workato reportDownload Workato product report
Buyer's Guide
Zapier
June 2025
Zapier reportDownload Zapier product report
 

Overview

Named a Leader in iPaaS for Dynamic Integrations by Forrester, Workato is a modern automation and integration platform. With its enterprise-grade capabilities, you can seamlessly integrate and orchestrate workflow automation across cloud and on-premise applications, files and databases without coding.

The Workato team comes from a deep background in building integration products and will continue to expand and change the automation and integration space.

Start your 30-day free trial here.

Workato

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.


Zapier
 

Sample Customers

Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Buyer's Guide
Workato vs. Zapier
July 2023
Free Report: Workato vs. Zapier
Find out what your peers are saying about Workato vs. Zapier and other solutions. Updated: July 2023.
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860,592 professionals have used our research since 2012.
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We monitor all Integration Platform as a Service (iPaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.